Is Wyndham Hotel Xian pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Hotel Xian?

Self parking and valet parking are free at this property.

Where is Wyndham Hotel Xian located?

Located in Xincheng, this luxury hotel is within a 15-minute walk of Xijing Hospital and Air Force Medical University. Xi'an City Walls and TangBo Art Museum are also within 2 mi (3 km).

10/10 Excellent

Verified traveler

Feb 28, 2019

Stayed 7 nights in Feb 2019

2/10 Terrible

Liz

Oct 19, 2018

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

We requested a ride from the airport to the hotel in advance and they did not answer our message, twice. We called a cab and couldn’t communicate where we needed to go so we called the hotel to help us and they hung up on us twice. We booked a room for two beds and a sofa bed and when we got there they said they do not have a room with a sofa bed for us and that we would have to pay extra for it. We showed them our booking and told them we will only except what we booked and they gave us 2 beds and a cot, but did not charge us extra. The room was very stuffy and hot. When we complained, they said the A/C is being repaired and sent up a small fan. We wanted to see the pandas at the Shaanxi National Reserve (which we found in their travel book in the room) and we paid for a driver to take us there. We were told it was a 2 hr trip there and back, 4 hours total but it really was 4 hours there and back 8 in total so we ended up detouring to the local zoo. Any time we needed something, no one was standing at the concierge desk. We tried several times to get the people at the desk ‘s attention and they ignored us. There was only one man who spoke English that really helped us our whole visit. We tried to book with the hotel to go to the Tang Dynasty Show, a very popular show for tourists, and they said we could not go and offered we see it in the cinema instead. Overall, we were not happy with the lack of communication and service and no air conditioning.

Stayed 3 nights in Oct 2018

6/10 Okay

anja

Oct 8, 2018

Liked: Staff & service, property conditions & facilities, room comfort

Everything is perfect. But floor is so dirty. Looks like have not use vacuum for a while.

Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Sep 5, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reception (Helen) and concierge staff were exceptional! Breakfast area and offerings could be improved.

Stayed 1 night in Aug 2018

10/10 Excellent

wl, 台灣

Jun 21, 2018

Liked: Cleanliness, staff & service, room comfort

好服務，方便

抵達時已經很晚了，前臺服務員看到我們，幫我們升等房型，自己本身是萬豪白金，在這飯店沒有任何身分還有升等，真是訝異更感到服務態度很好。地點位置發達便利，要吃要買都方便

Stayed 1 night in Jun 2018

4/10 Poor

Aline, Australia

May 24, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service and bad conditions

The staffs do not speak English and it is very bad because we had an issue with our room and payment and it was very difficult to solve it. Also the room was dirty and in a bad condition and they gave us a room with a really bad smoke smell. Really disapointing because we did not have what we expected.

Stayed 1 night in May 2018

8/10 Good

Mei ha

Apr 29, 2018

有待改善

厠所門壞了冇人修理！關唔到門！其他都還可以！

6/10 Okay

Chung Yu

Apr 21, 2018

Liked: Cleanliness, room comfort

Hotel was fine for the price I paid, but it is a bit old and location is also quite good too.

2/10 Terrible

Alvaro, Toronto

Apr 16, 2018

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

Might be a star-studded hotel, not for Travelers

Might be a great star-studded hotel for a local Chinese businessman but a nightmare and torture chamber for a foreign traveler who does not speak the local language. It may have been a great hotel for a local Chinese businessman from what I could understand however it was not in the area for a traveler or tourist to stay. Traveling in China if you do not speak the local language is a very challenging country to navigate at the best of times. For a traveler who is visiting this complex country and booking a hotel on an international website one would think that they would ensure that someone could welcome Travellers and foreigners and at least have a basic understanding of foreign languages, not to say English, but it is probably the number one international language that most people traveling turn to as the universal language. Nobody in the hotel spoke English there was no care for the client, nor did they make any efforts to help me and they were very misleading with respect to airport shuttle, as there was none from the airport and there was none to the airport and they did nothing or little about it other than set me up with a taxi and then I was on my own. In the morning when I was clearly in distress, as I had no idea who to turn to in order to continue my travels and visit these world famous protected UNESCO locations, they even had the audacity to charge me for a cup of coffee, that would be a stretch to say was coffee. I was more than happy to pay, need more space...

Stayed 1 night in Apr 2018

8/10 Good

LILIN

Apr 10, 2018

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

失望，被耍的感覺

太可笑了，室内定温26度，活像發酵麵的烤箱。櫃台服務员竟然解說飯店正在清洗冷氣管，骗小孩也不是这樣耍的。可恥。同時浴室水管發出的恶臭，难以忍受。

4/10 Poor

Verified traveler

Apr 4, 2018

Liked: Cleanliness

Disliked: Room comfort

Could have been a lot better; don't like surprises

This hotel felt like it was in a club. Everywhere we went was dark; hardly a natural light window anywhere other than the room. The hotel lobby was dark as well as the breakfast room and the elevators. We had a major unpleasant experience checking in. Our reservation very clearly stated 3 ADULTS and free breakfast. Our room was for 3, stating a king size bed and pull out sofa. When we got there they seemed surprised to see 3 adults. After a long check-in process, they take us to the room to show us the sleeping arrangements because there were 3 people.They stated they could give us a roll-in bed for 200RMB more (around $35). They take us to the room and there is a king size bed and a chair with ottoman. The girl tells us this small round chair and ottoman is the third bed! LOL! Not even a kid could sleep on it. We go back to the lobby. We get told they would bring a roll-in bed but breakfast was just for 2 people. We keep getting told the same thing for a while, being told our reservation said it was breakfast for 2, which I had in front of me showing 3 adults and free breakfast....no indication of breakfast for only 2. After more time was wasted and we pointed out our tourism time was being eaten up just trying to get to our room, they conceded and we got a roll-in bed and breakfast for 3. The AC in the room was not strong at all, so our night of sleep was not so good because we were hot. We were just glad to only be staying one night.

10/10 Excellent

Verified traveler

Apr 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo tuvimos problema al llegar porque no encontraban nuestra reserva .. el resto excelente

Stayed 1 night in Apr 2018

8/10 Good

Michael

Mar 4, 2018

Liked: Cleanliness, room comfort

Disliked: Staff & service

Unhappy

On arrival booking was not to be found after logging on to my hotel.com account it was looked at in dismay after a lot of discussions a room was allocated. The room was very well set out & large the only problem with room is there was a terrible Smell from second toilet drain & the air conditioning was too hot ( on request to have mantinence ) was told switch it off or open the windows Breakfast not the best but ok service was not attentive waited to be served in bar lounge over 10 minutes then after ordering still had to wait to be served our order eventually served but only after going to the bar & reqesting our drinks.

Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveler

Jul 20, 2017

Liked: Cleanliness, staff & service, room comfort

Nice hotel close to subway.

Nice staffs, great location w/ acceptable price. But disappointed on the dinner buffet.

Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveler

Jun 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, especially family suite

Very good family suite, we enjoyed very much. Ms. Ding at the front desk gave a warm and professional welcome. She was knowledgable and willing to help. We had almost a perfect stay except 3 very minor issues. (1) Hotel.com showed the reservation was for 4 (2 adults and 2 kids) and breakfast was included so we naturally thought it means breakfast for 4 of us. But the hotel told us it was only breakfast for 2 although the suite/reservation was for 4. Ms. Ding handled that issue nicely by offering a discount for the breakfast. We really appreciate and hotel.com could make the reservation details more accurate. (2) when we checked out, my US Visa card could not work although it was fine when we checked in. Fortunately I have a local bank card otherwise the checkout experience might be different. Overall speaking we like this hotel, especially the family suite 2301, and would like to stay there again.

Stayed 2 nights in Jun 2017

8/10 Good

Nicole, Australia

Feb 4, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice and comfortable hotel. Not in the best location to visit the central attractions of Xian.

8/10 Good

Verified traveler

Jan 22, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

:)

Hotellet var generelt veldig bra, og de ansatte var kjempe koselig og hjelpsomme. De booket en guidet tur til Terrakota krigerne for oss, som var billig og super bra. Det som trekker ned er språket. Vi prøvde å bestille room service, og jeg spurte om på engelsk. Vi skulle ha to forskjellige frokoster, Continetal m/kaffe og American m/te. American følger med 2 egg laget etter ønske, og ba om eggerøre. Jeg gjentok også bestillingen og spurte om det var forstått, og fikk ja til svar. Når maten kom, så fikk vi bare American frokost med kaffe, og ett stekt egg, istedet for eggerøre. Og kaffen og maten var kald. Men når vi spiste maten i restauranten så var den kjempe god og varm.

10/10 Excellent

Verified traveler

Oct 7, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and convenient.

The hotel is quite modern, room is clean and comfortable. Very convenient location.

10/10 Excellent

Verified traveler

Apr 7, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once you get inside, it will really surprise you how nice it is.

10/10 Excellent

いいめい

Apr 14, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で快適。中国にいることを忘れさせるホテル。

安全面でも問題なく、本当に清潔。ホテルスタッフも親切。中国に滞在していることを、忘れるくらいのホテル。ホテル隣に朝食を１０元でバイキングが食べられるお店がある。味は、まあまあ。

6/10 Okay

Tuvshin

Feb 2, 2013

Liked: Cleanliness, room comfort

Disliked: Staff & service

So so hotel

Actually this is not 5 star hotel at all. Very bad room service, staff's english is poor. I left my clothes in laundry bag, but didnt take them. I couldn't find room service menu. So i ordered soup through reception, but it took almost an hour.

8/10 Good

Verified traveler

Aug 12, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Net hotel op goede locatie

Keurig hotel op een mooie plek tov het centrum. De tus tucs staan voor de deur te wachten.

10/10 Excellent

Eilef, Norge Vestfold

Oct 15, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nytt og fint

Bra hotell. God i engelsk. Yter bra service.

10/10 Excellent

Lynn, Oregon

Jul 25, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful oasis

This hotel far surpassed our expectations. The service provided by all (e.g. doorman, maids, concierge), was excellent. The staff was quite friendly, many spoke English, and they were very helpful when needed. Great selection and tasty food at the buffet and on the menu. There are a combination of Chinese and Western foods from which to choose. The hotel accommodated our request for a smoke-free room; no hint of any smells whatsoever. The location at the eastern part of town is not ideal, so a taxi is needed to get to the old walled city of Xi'An. It is, however, on the side headed to the Terracotta Warrior Museum. Location is always everything when you have a hotel that provides an oasis from the busy day. I highly recommend this hotel.

8/10 Good

Jessie, Taiwan

Apr 4, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

西安戴斯飯店

飯店滿乾淨的,只是隔音很差.進鐘樓與北院街(很多小吃的地方).櫃台人員很親切服務很好! 讓我們感到第一次到西安沒有陌生感.價錢方便滿合理的.

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