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Gran Hotel Xalapa

4.0 star property
Hotel in Xalapa with a fitness center and a 24-hour front desk

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Photo gallery for Gran Hotel Xalapa

Outdoor pool, open 9 AM to 8 PM, sun loungers
Terrace/patio
Terrace/patio
Suite, 1 King Bed (Master) | 1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi
1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Air conditioning
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | 1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed (Master)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Standard Room

1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi

Standard Room

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

1 bedroom, free cribs/infant beds, free rollaway beds, free WiFi

Standard Double Room

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 28.00 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000

What's nearby

  • Los Tecajetes Park - 3 min walk - 0.2 miles
  • State Theatre - 8 min walk - 0.5 miles
  • Juarez Park - 10 min walk - 0.6 miles
  • Xalapa Cathedral - 12 min walk - 0.7 miles
  • Paseo de los Lagos Park - 17 min walk - 0.9 miles

Getting around

  • Xalapa Station - 17 min drive
  • General Heriberto Jara Intl. Airport (VER) - 107 min drive

Restaurants

  • ‪Tom Mix - ‬4 min walk
  • ‪El Asador - ‬5 min walk
  • ‪La Toscana - ‬7 min walk
  • ‪Restaurante Kondeza - ‬3 min walk
  • ‪Mr. Pulpo - ‬2 min walk

About this property

Gran Hotel Xalapa

Upscale hotel located in Xalapa Centro
Consider a stay at Gran Hotel Xalapa and take advantage of a terrace, a garden, and a playground. The on-site international cuisine restaurant, Mocafetos, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a gift shop, and smoke-free premises
  • Meeting rooms, an elevator, and luggage storage
Room features
All 200 rooms boast comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 8 PM

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Frequently asked questions

Does Gran Hotel Xalapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

Is Gran Hotel Xalapa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Gran Hotel Xalapa?

Self parking is free at this property.

What time is check-in at Gran Hotel Xalapa?

Check-in begins at 3 PM.

What time is check-out at Gran Hotel Xalapa?

Check-out is at 1 PM.

Where is Gran Hotel Xalapa located?

Located in Xalapa Centro, this hotel is within a 10-minute walk of Los Tecajetes Park and Xalapa Metropolitan University. State Theatre and Diego Rivera Gallery are also within 15 minutes.

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Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 91 out of 312 reviews
Rating 8 - Good. 110 out of 312 reviews
Rating 6 - Okay. 68 out of 312 reviews
Rating 4 - Poor. 26 out of 312 reviews
Rating 2 - Terrible. 17 out of 312 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
yes i like it
Stayed 2 nights in Aug 2024

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

8/10 Good

Josue

Liked: Staff & service
un poco mas de mantenimiento a las instalaciones
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
La atención fue buena pero algunas cosas ya se encuentra en mal estado, como por ejemplo el gimnasio
Stayed 4 nights in May 2025

10/10 Excellent

katya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

LORENA LOPEZ DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy amplias y cómodas
Stayed 1 night in Apr 2025

10/10 Excellent

fernando

Liked: Property conditions & facilities
Disliked: Staff & service
Muy mal! Regresé a las 11 de la mañana a mi habitación y ya la habían arreglado y quitado la luz , ya q había bajado mis maletas ! Pésimo eso si aun no era hora de entregar
Stayed 1 night in Apr 2025

2/10 Terrible

JUAN ROBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nefasto hotel, servicio

Nefasto servicio, más de una hora para la entrega de una habitación, me dieron una habitación que estaba ya asignada
Stayed 2 nights in Feb 2025

4/10 Poor

Alicia

Liked: Cleanliness, staff & service
Disliked: Amenities
Tienen una discoteca que produce mucho ruido que se oye en todas las habitaciones, excepto las que dan a la calle, como si uno estuviera en la discoteca. Comienzan muy temprano, como a las 5, y no termina hasta las dos o tres de la mañana. En verdad el ruido es insoportable y no puedes descansar y mucho menos dormir
Stayed 2 nights in Feb 2025

8/10 Good

JORGE HERNANDEZ

Stayed 1 night in Feb 2025

8/10 Good

Rafael Andrés

Liked: Staff & service
muy buen hotel
Stayed 2 nights in Oct 2024

4/10 Poor

FRANCISCO JAVIER

Liked: Staff & service
Disliked: Cleanliness, room comfort

Mala experiencia

Pues la atencion buena de la recepcionistas , pero las habitaciones terrible, huelen a humedad y las sabanas olian feo como si nonlas hubiesen cambiado
Stayed 1 night in Jan 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sergio Juan

Stayed 1 night in Jan 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien.
Stayed 1 night in Dec 2024

8/10 Good

LORENA LOPEZ DE

Stayed 1 night in Sep 2024

8/10 Good

Sofía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba genial hasta que empezó el karaoke, se terminó a las 2 am y parece que es algo recurrente en el lugar, pero fuera de eso, si llevas unos tapones de oído el lugar es excelente
Stayed 1 night in Dec 2024

8/10 Good

Enrique Manuel

Stayed 2 nights in Nov 2024

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2024

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
No tenía toalla en lavabo. No tenía tapete de salida de regadera. No tiene enchufe para computadora
Stayed 1 night in Oct 2024

2/10 Terrible

Efren

Disliked: Cleanliness
No
Stayed 3 nights in Aug 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy descuidada
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Sep 2024

10/10 Excellent

Efren

Liked: Amenities
Nada
Stayed 3 nights in Sep 2024