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City Express by Marriott Xalapa

3.5 star property
Mornings start with continental breakfast at this centrally located Xalapa hotel, making it easy to fuel up before exploring nearby attractions

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Photo gallery for City Express by Marriott Xalapa

Lobby - City Express by Marriott Xalapa (Xalapa)
Suite, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets - City Express by Marriott Xalapa (Xalapa)
Suite, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets - City Express by Marriott Xalapa (Xalapa)
Suite, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets - City Express by Marriott Xalapa (Xalapa)
Fitness facility - City Express by Marriott Xalapa (Xalapa)
City Express by Marriott Xalapa sits in the heart of the city, offering practical comforts for travelers. Guests can enjoy continental breakfast, connect with free in-room WiFi, maintain workout routines at the gym, or handle business matters at the dedicated center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.4 out of 10
Very good
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Xalapa is home to City Express by Marriott Xalapa. Plaza Las Americas Mall and Plaza Las Animas Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Juarez Park and Paseo de los Lagos Park. Looking to enjoy an event or a game while in town? See what's going on at Xalapeno Stadium. Visit our Xalapa travel guide
Map
Blvd. Cristobal Colón, esq. Av. Lázaro Cárdenas 391, Xalapa, VER, 91190

What's nearby

  • Plaza Las Americas Mall
    2 min walk - 0.1 miles
  • Xalapa University
    5 min walk - 0.3 miles
  • Plaza Las Animas Mall
    8 min walk - 0.5 miles
  • Big Bola Casino
    8 min walk - 0.5 miles
  • Power Center Xanat
    2 min drive - 1.2 miles

Getting around

  • Xalapa Station
    13 min drive
  • Xalapa, Veracruz (JAL-El Lencero)
    17 min drive

Restaurants

  • Chili's Grill & Bar
    6 min walk
  • Café Don Justo
    7 min walk
  • Carl's Jr.
    8 min walk
  • Food Court Plaza Las Americas
    8 min walk
  • La Estancia De Los Tecajetes
    1 min walk

About this property

City Express by Marriott Xalapa

Hotel near Plaza Las Americas Mall
Located close to Hospital Angeles Xalapa and Plaza Las Animas Mall, City Express by Marriott Xalapa provides free continental breakfast, laundry facilities, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also find perks like:
  • Free self parking
  • A TV in the lobby, luggage storage, and a vending machine
  • Smoke-free premises, a front-desk safe, and a reception hall
Room features
All 126 rooms offer comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Recycling, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Frequently asked questions

Is City Express by Marriott Xalapa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at City Express by Marriott Xalapa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Xalapa?

Check-out is at 1 PM.

Where is City Express by Marriott Xalapa located?

Situated in Xalapa, this hotel is within a 15-minute walk of Plaza Las Americas Mall, Plaza Las Animas Mall, and Hospital Angeles Xalapa. Xalapeno Stadium and Xalapa Cathedral are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

City Express by Marriott Xalapa Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 345 out of 656 reviews
Rating 8 - Good. 202 out of 656 reviews
Rating 6 - Okay. 64 out of 656 reviews
Rating 4 - Poor. 28 out of 656 reviews
Rating 2 - Terrible. 17 out of 656 reviews

Reviews

Verified

10/10 Excellent

Felix

Staff was really friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service excellent. The security guard very helpful.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ana Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dave

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and attention... good location and easy access. Comfy!
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Alfonso

Liked: Cleanliness, staff & service
Smart TV that don't work, low water pressure and little hot water, and no working heater for cold nights
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

JOSE LUIS PONCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Dinora

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in May 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

RENE

Liked: Cleanliness, staff & service
Great
Stayed 1 night in May 2023
Verified

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Go
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Amelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not what we expected
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Julio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast is awful. I hated the plastic silverware
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Tobali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Juan Jose

Liked: Amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Miguel

Ok
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Jose

Liked: Amenities
Normal
Stayed 1 night in Nov 2024
Verified

8/10 Good

Rubicelia

Liked: Cleanliness
Disliked: Amenities
N/A
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

ezequiel

Disliked: Cleanliness, amenities
The bed was horrible. It had a horrible smell and was uncomfortable. There were dead bugs in the hall to the room.
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
My stay was not at all what I expected, especially coming from a hotel with Marriott's backing. The rooms smelled musty, and every time they went to "clean" the room, the housekeeping staff turned off the air conditioning, which only made the musty smell stronger. There were never any towels in the room after cleaning. I had to wait more than eight hours for them to be washed and put back in the room. If I needed towels, I had to wait for them to be washed and dried. On the day of check-in (four days prior), I tried to make a change to my reservation, but because I was an Expedia customer, they wouldn't help me. The noise late at night was terrible, and no matter how much we asked them to do something about it, they never helped. It was impossible to sleep. Overall, my stay left much to be desired. I've never stayed in a hotel that didn't have towels available during the day or even extra blankets for guests. There is no telephone in the rooms and every time I needed something (towels for example) I had to go down to reception to ask for it.
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

Zaaena Valerio

Liked: Cleanliness, staff & service, property conditions & facilities
Was the service of expedía, I got a confirmation of my room but the hotel didnt have it and I has to pay for that twice
Stayed 1 night in Mar 2023