Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Hilton Garden Inn Winston-Salem/Hanes Mall

3.0 star property
Hotel with free parking, near Hanes Mall

Choose dates to view prices

Photo gallery for Hilton Garden Inn Winston-Salem/Hanes Mall

Lobby
Lobby
Terrace/patio
Lobby
Exterior
Located near Hanes Mall, Hilton Garden Inn Winston-Salem offers a cozy lobby with a fireplace and free WiFi. Guests enjoy meals at the Great American Grill, snack vending machines, and a 24-hour fitness center. The attentive staff and outdoor entertainment space enhance the stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, Select Comfort beds, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down comforters, Select Comfort beds, desk

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, Select Comfort beds, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, towels, soap

Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Exterior

Hotel Indigo Winston-Salem Downtown by IHG

Winston-Salem
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 374 reviews
Hotel Indigo Winston-Salem Downtown by IHG

About the neighborhood

Map
1325 Creekshire Way, Winston-Salem, NC, 27103

What's nearby

  • Hanes Mall - 4 min drive - 1.9 miles
  • Novant Health Forsyth Medical Center - 5 min drive - 2.8 miles
  • Wake Forest University Baptist Medical Center - 8 min drive - 5.5 miles
  • Benton Convention Center - 10 min drive - 7.0 miles
  • Wake Forest University - 16 min drive - 7.9 miles

Getting around

  • Piedmont Triad Intl. Airport (GSO) - 33 min drive

Restaurants

  • ‪Starbucks - ‬13 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Panera Bread - ‬13 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Hilton Garden Inn Winston-Salem/Hanes Mall

Hotel near Hanes Mall
Located close to Novant Health Forsyth Medical Center, Hilton Garden Inn Winston-Salem/Hanes Mall provides dry cleaning/laundry services, a fireplace in the lobby, and an outdoor entertainment area. The on-site restaurant, Great American Grill, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free WiFi in public areas, with speed of 50+ Mbps, and guests can find other amenities such as a bar and a 24-hour gym.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and ATM/banking services
  • An elevator, a ballroom, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 112 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and tubs or showers
  • 42-inch HDTVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, refrigerators, and microwaves

Similar properties

Lobby

Springhill Suites by Marriott Winston-Salem Hanes Mall

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 1,000 reviews
Springhill Suites by Marriott Winston-Salem Hanes Mall

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Winston-Salem Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
Hilton Garden Inn Winston Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem

Frequently asked questions

Is Hilton Garden Inn Winston-Salem/Hanes Mall pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Winston-Salem/Hanes Mall?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn Winston-Salem/Hanes Mall?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at Hilton Garden Inn Winston-Salem/Hanes Mall?

Check-out is at 11 AM.

Where is Hilton Garden Inn Winston-Salem/Hanes Mall located?

Situated in the business district, this hotel is 1.9 mi (3 km) from Hanes Mall and 2.8 mi (4.5 km) from Novant Health Forsyth Medical Center. Wake Forest University Baptist Medical Center and Truist Stadium are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hilton Garden Inn Winston-Salem/Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 434 out of 709 reviews
Rating 8 - Good. 159 out of 709 reviews
Rating 6 - Okay. 61 out of 709 reviews
Rating 4 - Poor. 28 out of 709 reviews
Rating 2 - Terrible. 27 out of 709 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

kasche

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay and quiet and local shopping and food right outside the door
Stayed 3 nights in Jul 2025

10/10 Excellent

Leslie

Liked: Cleanliness, amenities
Convenient. Friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. It was a great short stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortavle and nice stay.

The room was comfortable, nice staff and very quiet. Location was close to family, the mall and several restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The people working at this property are awesone. Helpful, Happy, Efficient and make you feel welcomed.
Stayed 1 night in May 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Great location
Stayed 2 nights in Nov 2024

10/10 Excellent

Tiashawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loooove my experience
Stayed 2 nights in May 2025

10/10 Excellent

Staci

Liked: Cleanliness, amenities
Always a nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

William Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff, clean nice rooms.
Stayed 4 nights in Dec 2020

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Aug 2024

6/10 Okay

Princess

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Little to no entertainment. Also, management is terrible. Our stay was Fri- Sun. When booking the room, I had an old card, but provided them with an updated card once I got to the hotel. Sun morning around 8am (3hrs before checkout), the manager comes knocking on our room door. He automatically goes to assume there’s no money on my card when they charge the card. *Whole time they had never charged the active card * He states “There’s no money on your card. You have 10 minutes to pay or I am calling the police for trespassing.” Completely thrown off, I go downstairs to handle this situation & he admits to charging the old card, which should have been deleted once I checked in Fri. Attitude was very nasty, nice hotel but would never stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was very clean and comfortable.
Stayed 1 night in Nov 2022

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good all around stay

Very good location…. Lots of nearby restaurants and safe area. Hotel is getting some work done, which is needed
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

I have stayed here 4 times in the past 6 months on business and the stays have always been great. Nice, friendly staff, clean lobby and rooms, love the bar and breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Cayce

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, a lot of parking, close to a lot of restaurants, and medical facilities… breakfast was overpriced and mediocre! Would stay there again!

2/10 Terrible

Amy

Bed bug - need refund

There was a bed bug in my bed. It was horrible. We had to leave and get another hotel. A manager was supposed to call me today to help me with the refund but I did not hear from them. I request that someone please contact me so that the charge can be removed from my card.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for a peaceful stay

I was in town for a funeral and the staff was incredibly nice and kind.
Stayed 2 nights in Nov 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room at a reasonable price
Stayed 2 nights in Jul 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean area much safer than Double Tree in Winston Salem
Stayed 3 nights in Oct 2022

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient. Clean.
Stayed 1 night in Oct 2024

4/10 Poor

Kyle

They didn’t clean the toilet and left toilet paper from the last person. When we told the staff the hm came out and handed us a plunger and told us to clean it. We tried calling down but the phones weren’t working either.
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, great area, safe and convenient. Will definitely stay there again.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet Stay

Awesome. Nice and clean rooms. Service was great. Desk clerk was awesome
Stayed 1 night in May 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was great. The only negative would be the bed. The mattress was extremely firm.
Stayed 5 nights in Sep 2022

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.