See all properties

Comfort Suites Hanes Mall

Property class: 2.5

Choose dates to view prices

Photo gallery for Comfort Suites Hanes Mall

A hotel room with a bed, desk, chair, sofa, TV, and a framed picture on the wall. - Comfort Suites Hanes Mall (Winston-Salem)
A spacious lobby with multiple seating areas, a flat-screen TV mounted on a textured wall, and large windows providing natural light. - Comfort Suites Hanes Mall (Winston-Salem)
A hotel room with a sofa, a small round table, a chair, a lamp, and framed pictures on the wall. - Comfort Suites Hanes Mall (Winston-Salem)
A spacious dining area with wooden cabinets, a long counter with various food items, and blue upholstered chairs. - Comfort Suites Hanes Mall (Winston-Salem)
A reception area with a counter, a refrigerated display case, and a door leading outside. - Comfort Suites Hanes Mall (Winston-Salem)
Located close to Hanes Mall, Comfort Suites Hanes Mall provides a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a 24-hour business center are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

AARP members, discover the perfect stay for every budget with our fantastic hotel deals.

From charming, budget-friendly stays to premium, full-service hotels, find the perfect place to unwind—no matter your travel style or budget

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a sofa.

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(99 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a TV, a desk, and a window with curtains.

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(137 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a small table.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

A hotel room with a bed, a desk with a chair, a sofa, and a small table.

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a sofa, a TV, and a mirror.

Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

In the business district, Comfort Suites Hanes Mall is in an area with good shopping. Bowlero Winston-Salem and Joe White Tennis Center at Hanes Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Adventure Landing Winston-Salem and Salem College Elberson Fine Arts Center. Airbound Trampoline Park and Forest Hills are also worth visiting. Visit our Winston-Salem travel guide
Map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103

What's nearby

  • An aerial view of a city with red-roofed buildings, green parks, and a distant city skyline.
    Old Salem
    6 min drive - 5.0 miles
  • A city skyline at dusk with illuminated buildings and a bridge.
    Wake Forest University
    12 min drive - 6.4 miles
  • Hanes Mall
    15 min walk - 0.8 miles
  • Adventure Landing Winston-Salem
    2 min drive - 1.7 miles
  • Benton Convention Center
    7 min drive - 6.0 miles

Getting around

  • High Point Station
    25 min drive
  • Piedmont Triad Intl. Airport (GSO)
    28 min drive

Restaurants

  • McDonald's
    16 min walk
  • Chick-fil-A
    17 min walk
  • Texas Roadhouse
    3 min drive
  • Chipotle Mexican Grill
    14 min walk
  • Golden Corral
    3 min drive

Similar properties

A hotel room with a large bed, a desk, a chair, a bedside table with a lamp, and a wall-mounted picture frame.
Sleep Inn Hanes Mall
Williamsburg Square
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.0 out of 10, Very good, 1,001 reviews
Sleep Inn Hanes Mall
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Suites Hanes Mall have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from September 2 to May 15.

Is Comfort Suites Hanes Mall pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites Hanes Mall?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Comfort Suites Hanes Mall?

Check-out is at 11:00 AM.

Where is Comfort Suites Hanes Mall located?

Situated in the business district, this hotel is within 2 mi (3 km) of Hanes Mall, Adventure Landing Winston-Salem, and Novant Health Medical Park Hospital. Novant Health Forsyth Medical Center and Bowlero Winston-Salem are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Comfort Suites Hanes Mall Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 617 out of 1018 reviews
Rating 8 - Good. 221 out of 1018 reviews
Rating 6 - Okay. 105 out of 1018 reviews
Rating 4 - Poor. 33 out of 1018 reviews
Rating 2 - Terrible. 42 out of 1018 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, staff was friendly.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and the staff was super helpful!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for our overnight stay. Everyone on the staff was very nice.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Breakfast was good. And the room was great!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, ac was blowing cool, beds were comfy. Breakfast was convenient and good food. Would stay again.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and common areas were clean, breakfast was good but the AC was broken. It was late when I realized it and didn’t want to pack up and move rooms, thankful for a travel fan.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight for family while traveling. Comfortable and clean and staff was excellent. ONLY neg—pillows—small and wimpy, temp in room was hard to control—too cold or too warm. Overall great for the price.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Fair price. Nice staff. Rooms clean. Could use an upgrade
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, breakfast was good and staff were friendly. We would stay here again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. The staff were very friendly. The TV’s in the room were outdated. One of the lamps didn’t work and the lights over the bed seemed to have a short in them…when I flipped the switch to turn them on, nothing would happen. But then maybe 15-30 secs later, they would come on. Overall, the room was nice. The beds were comfortable and you couldn’t hear outside noises or noises from the other rooms or hallway.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The hotel was close to everything. We hit BJs brewery for dinner and the food was good. Beds were comfortable and the hotel was quiet during our stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A close to the interstate option, with all the amenities we needed for an overnight stay. The staff was attentive and friendly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen at the Front Desk was really helpful when we first had a scheduling snafu and then had to switch rooms due to a bad odor. She also went up and verified the odor. She also helped me in getting a refund started.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Staff was friendly and engaging.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed her many times and have not had any issues. The room is nice and the staff are friendly and helpful.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, bed was very comfortable. When we first arrived to the room the air was musty/stale. It took awhile but finally cooled down.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast and location were very good to excellent. Parking was good and rooms were comfortable. a notice was on the mirror stating that there would be no routine housekeeping except for stays after the third night. However, the room was cleaned and towels replace, so perhaps that policy has changed. I did have a post checkout issue regarding charges to my credit card which was graciously handled by the manager via phone. However, getting to that point was achieved only after I was hung up on and subsequent calls were disconected.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the free breakfast. The bed mattress needs replaced.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Spacious comfortable room, great bed, and pleasant staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. Parking was easy and the location was perfect for the Winston- Salem area. I enjoyed the breakfast... especially the waffles.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff- clean room- great location
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good comfortable stay, will recommend
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend any friends or family to stay there
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! Breakfast was plentiful and fresh. Staff was friendly and helpful.
Stayed 1 night in Mar 2026