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Best Western Plus Hanes Mall Hotel

Property class: 2.5

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Photo gallery for Best Western Plus Hanes Mall Hotel

A Best Western Plus hotel with a covered entrance, multiple floors, and a parking area. - Best Western Plus Hanes Mall Hotel (Winston-Salem)
A compact hotel room with a kitchenette, a flat-screen TV, a desk, a chair, and a bed. - Best Western Plus Hanes Mall Hotel (Winston-Salem)
A hotel room with a bed, bedside tables, a desk with a coffee maker, a TV, and a window with curtains. - Best Western Plus Hanes Mall Hotel (Winston-Salem)
A modern office space with multiple workstations, a long corridor, and a seating area with colorful chairs. - Best Western Plus Hanes Mall Hotel (Winston-Salem)
A modern dining area with round tables and chairs, a kitchen in the background, and a seating area with sofas and a coffee machine. - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Take advantage of free full breakfast, a grocery/convenience store, and laundry facilities at Best Western Plus Hanes Mall Hotel. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, chair, and television.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, desk, chair, and television.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a television, and a door leading to another room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a television, and a door leading to another room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Winston-Salem is home to Best Western Plus Hanes Mall Hotel. Joe White Tennis Center at Hanes Park and Bowlero Winston-Salem are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Hanes Mall and Reynolda Manner Shopping Center. Adventure Landing Winston-Salem and Salem College Elberson Fine Arts Center are also worth visiting. Visit our Winston-Salem travel guide
Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103

What's nearby

  • A city skyline at dusk with illuminated buildings and a bridge.
    Wake Forest University
    10 min drive - 5.4 miles
  • Hanes Mall
    3 min walk - 0.2 miles
  • Adventure Landing Winston-Salem
    8 min walk - 0.4 miles
  • Benton Convention Center
    7 min drive - 4.6 miles
  • Winston Salem State University
    8 min drive - 7.5 miles

Getting around

  • High Point Station
    25 min drive
  • Piedmont Triad Intl. Airport (GSO)
    31 min drive

Restaurants

  • McDonald's
    6 min walk
  • Texas Roadhouse
    10 min walk
  • Chipotle Mexican Grill
    9 min walk
  • Golden Corral
    12 min walk
  • FMC Cafeteria
    6 min walk

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  • Pool
  • Breakfast included
  • Parking included
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8.8 out of 10, Excellent, 1,011 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 29 2026 to April 2 2027 (dates subject to change).
The following facilities or services will be unavailable from August 5 2026 to May 31 2027 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Plus Hanes Mall Hotel have a pool?

Yes, this property has an outdoor pool. The pool will be unavailable from August 5 2026 to May 31 2027 (dates subject to change).

Is Best Western Plus Hanes Mall Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Hanes Mall Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Hanes Mall Hotel?

Check-out is at 11 AM.

Where is Best Western Plus Hanes Mall Hotel located?

Situated in Winston-Salem, this hotel is within a 10-minute walk of Hanes Mall and Adventure Landing Winston-Salem. Novant Health Medical Park Hospital and Novant Health Forsyth Medical Center are also within 15 minutes.

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Reviews

Best Western Plus Hanes Mall Hotel Reviews

7.6

Good

7.6

Cleanliness

7.2

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 382 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 92 out of 1001 reviews
Rating 2 - Terrible. 113 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean , comfortable
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff was very helpful and welcoming. A+++ for their service especially coming in at night. The room was clean and the beds were comfortable. Parking and location is convenient. Breakfast was very good for the overall price of the room. The only things that I would say need some work…the property definitely needs some maintenance. There was a bit of a humid smell in the halls and room. Our room was facing the road and despite being on the 5th floor, throughout the night you could hear loud vehicles passing by. Lastly, our mini-fridge was really loud and it made it difficult to sleep as I am a light sleeper. Overall it was fine for a one night’s stay and again, I commend the staff for being lovely!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet! Breakfast was a great convenience since we were snowed in!
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The staff were very friendly and welcoming. The common area was nicely updated and breakfast was good. The room could have been cleaner particularly the bathroom. We were fine with it for one night but if it had been a longer stay it would’ve been an issue. Also the pool is closed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and excellent location for me.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The location was convenient to the Mall and restaurants. The front desk and check in experience was excellent. The property needed some updating and cleaning. The water in the shower never gets hot.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms need a paint job/upgrade! Hotel conveniently located! Lots of good TV channels! Hot breakfast ok!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and staff very kind
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hi all staff in this hotel was amazing very helpful and areas very clean, breakfast was great, rooms are excellent
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here was fantastic, the location was excellent to shopping and restaurants and very easy to get to, but the hotel is just in need of refresh, smelly dirty carpet in room, paint and furniture showed extreme wear and tear. The morning breakfast was good, if you do not go early though, the seating is limited but nice and comfortable. Only one elevator was working at the time of stay, graduation weekend here, so extremely busy, took a while to get downstairs every time. Pool was not up and running yet, however it was mid May, so maybe it opens after Memorial weekend?
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, warm clean room, and close to my place of employment.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities
Clean and good breakfast friendly staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Quiet. Didnt hear traffic.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
room was clean! staff were very friendly and helpful !!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⸻ I had a really good stay at the Best Western Plus Hanes Mall Hotel in Winston-Salem, NC. The hotel was clean, comfortable, and in a great location close to shopping and restaurants, which made getting around very easy. The staff was friendly and check-in was smooth. My room was nice and quiet, and the bed was comfortable so I was able to rest well. Overall, it was a pleasant stay and I would definitely stay here again if I’m back in the area.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Very convenient and comfortable stay.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay during my travels, breakfast was nice
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rear door from the parking lot was locked open providing no security. The pool was unfilled in mid-June, the cover was ripped and the leaves and debris filling it was a mosquito invested green swamp. The staff was great but the owner/management needs to make maintenance and security a priority. I wouldn't have stayed if I knew the pool and door were inoperable. The staff and ease of access to the highway are this locations redeeming qualities.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very friendly staff!
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pam at the front desk was very welcoming and knowledgeable. She referred to the housekeeping staff as “my girls” which let me know this property and their staff operate as a TEAM and I love that. The man working night shift with the Locs (I did not catch his name) was very friendly as well. The only drawback was the bathroom , it was very small in the unit we had and the water was pooling (not draining fast ) in the bathtub . This property is in a great area, in proximity to the mall.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable with professional staff.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice, clean and calm when I come here. Great staff as well.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Room and walls and mold Staff except morning was good Kids running up and down the hallway and running out the hotel
Stayed 1 night in Jan 2026