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Best Western Plus Hanes Mall Hotel

2.5 star property
Start your day with a delicious breakfast then dive into shopping at nearby Hanes Mall. Unwind afterwards by taking advantage of convenient amenities.

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Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Free full breakfast - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Business center - Best Western Plus Hanes Mall Hotel (Winston-Salem)
Close to Hanes Mall, Best Western Plus Hanes Mall Hotel offers the perfect blend of comfort and convenience. Enjoy a full breakfast, take advantage of laundry facilities and an outdoor pool or get work done at the 24-hour business center. With free in-room WiFi, a gym for fitness enthusiasts and helpful staff who have received top marks from guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(20 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(15 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Winston-Salem is home to Best Western Plus Hanes Mall Hotel. Joe White Tennis Center at Hanes Park and Bowlero Winston-Salem are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Hanes Mall and Reynolda Manner Shopping Center. Adventure Landing Winston-Salem and Airbound Trampoline Park are also worth visiting. Visit our Winston-Salem travel guide
Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103

What's nearby

  • Hanes Mall
    3 min walk - 0.2 miles
  • Adventure Landing Winston-Salem
    8 min walk - 0.4 miles
  • Novant Health Medical Park Hospital
    9 min walk - 0.5 miles
  • Novant Health Forsyth Medical Center
    9 min walk - 0.5 miles
  • Wilkes Regional
    3 min drive - 1.7 miles

Getting around

  • High Point Station
    25 min drive
  • Piedmont Triad Intl. Airport (GSO)
    31 min drive

Restaurants

  • McDonald's
    6 min walk
  • The Cookie House
    9 min walk
  • Texas Roadhouse
    10 min walk
  • Golden Corral
    11 min walk
  • Whataburger
    18 min walk

About this property

Best Western Plus Hanes Mall Hotel

Hotel near Wake Forest University
Take advantage of free full breakfast, a grocery/convenience store, and laundry facilities at Best Western Plus Hanes Mall Hotel. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Other perks include:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, a computer station, and a front-desk safe
  • Smoke-free premises, luggage storage, and ATM/banking services
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 130 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

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Sleep Inn Hanes Mall
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  • Pet friendly
  • Parking included
  • Free WiFi
7.8 out of 10, Good, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

Does Best Western Plus Hanes Mall Hotel have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Hanes Mall Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Hanes Mall Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Hanes Mall Hotel?

Check-out is at 11 AM.

Where is Best Western Plus Hanes Mall Hotel located?

Situated in Winston-Salem, this hotel is within a 10-minute walk of Hanes Mall and Adventure Landing Winston-Salem. Novant Health Medical Park Hospital and Novant Health Forsyth Medical Center are also within 15 minutes.

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Reviews

Best Western Plus Hanes Mall Hotel Reviews

7.6

Good

7.6

Cleanliness

7.4

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 383 out of 1000 reviews
Rating 8 - Good. 278 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 98 out of 1000 reviews

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, warm clean room, and close to my place of employment.
Stayed 1 night in Jan 2026

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Hi all staff in this hotel was amazing very helpful and areas very clean, breakfast was great, rooms are excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

Raymond

Liked: Amenities
Clean and good breakfast friendly staff
Stayed 2 nights in Nov 2025

2/10 Terrible

Mary-Ashleigh

Disliked: Cleanliness, amenities, property conditions & facilities
Room and walls and mold Staff except morning was good Kids running up and down the hallway and running out the hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good breakfast. Not to happy I was put into handicap room but overall the room was clean
Stayed 1 night in Oct 2025

8/10 Good

Natasha

Very convenient and comfortable stay.
Stayed 3 nights in May 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot but not a deal breaker as there was a small convention. One of the elevators was down but was fixed few days later. My room had a jet tub which wouldn't plug Rm#527, so was not able to use function. Overall staff was friendly, room was clean and comfortable. I would book again.
Stayed 8 nights in Oct 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very friendly staff!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay during my travels, breakfast was nice
Stayed 1 night in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable with professional staff.
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Our stay here was very nice! Clean and comfortable. Close to a lot of things. Just wish the pool would have been open (closed for cleaning…front desk said it was a weird color). And it smelled like there was a Chinese restaurant on the 5th floor (not complaining…just very strong smell).
Stayed 1 night in Jul 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice, clean and calm when I come here. Great staff as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Sep 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable. Good location.
Stayed 4 nights in Mar 2025

8/10 Good

Rebecca

Liked: Staff & service
The negatives: The room was very clean, but the hallways and elevators were not. One of the elevators was scary, making bumping noises and swaying. The outside drapes didn't close, so I only had sheers between me and the outside. I ordered room service and my order was wrong. When I called about paying nearly $8 for a 12 oz. cup of tea rather than the half-gallon on the menu; they said they were out of half-gallons and only offered me a gift card that I can only use at another hotel that uses OrderInn. The positives: The staff is very nice, the room was clean, the area is convenient and breakfast was phenominal. I would stay here again for those reasons.
Stayed 1 night in Nov 2025

10/10 Excellent

Elven

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff/great breakfast
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best i ever had at a hotel
Stayed 1 night in Sep 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and comfortable, a little dated but would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay and the staff is friendly and helpful with the food. I have been staying there for about three years doing the Christmas and New Year's like clockwork.
Stayed 7 nights in Dec 2024

8/10 Good

Tara

Liked: Staff & service
The staff knows me. I check in 3 weekends out the year and they make me feel special!
Stayed 2 nights in May 2025

10/10 Excellent

Elven

Liked: Cleanliness, amenities, property conditions & facilities
Great food and service
Stayed 1 night in Aug 2024

10/10 Excellent

Shanyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for Business Travelers!

I've stayed at this hotel twice and was impressed by the level of upkeep, customer service and overall amenities for the price point. The breakfast is great and kept well stocked throughout the morning. The front desk staff is kind and very helpful and both day and night shifts remembered me from my first stay. The rooms are spacious and well appointed. This may be my go-to hotel for my monthly business trips to Winston Salem!
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Very nice breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

JaMyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Repeat customer

Very comfortable; our room was clean; breakfast was hot and fresh
Stayed 1 night in Nov 2024