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Mercure Hotel Windhoek

4.0 star property
Hotel with a full-service spa, near Maerua Mall

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Photo gallery for Mercure Hotel Windhoek

Restaurant
Interior entrance
Interior
Sports facility
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Detached private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Detached private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Detached private bathroom
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Detached private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Corner Of Auas Aviation Road, Windhoek, 9000

What's nearby

  • Maerua Mall - 2 min drive - 1.4 miles
  • The Grove Mall of Namibia - 3 min drive - 2.1 miles
  • NamibRand Nature Reserve - 4 min drive - 2.3 miles
  • Katutura Township - 4 min drive - 2.3 miles
  • Christ Church - 4 min drive - 2.5 miles

Getting around

  • Windhoek (ERS-Eros) - 2 min drive

Restaurants

  • ‪Jonnos Bistro - ‬4 min drive
  • ‪Mugg & Bean - ‬5 min drive
  • ‪Country Club Resort Windhoek - ‬7 min drive
  • ‪KFC - ‬5 min drive
  • ‪Ocean Basket - ‬5 min drive

About this property

Mercure Hotel Windhoek

Upscale hotel near Maerua Mall
Located close to The Grove Mall of Namibia and NamibRand Nature Reserve, Mercure Hotel Windhoek provides a terrace, a garden, and a playground. Treat yourself to aromatherapy, a deep-tissue massage, or thalassotherapy at Oukolele Spa, the onsite spa. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Massage treatment rooms, 15 meeting rooms, and local meal delivery service
Room features
All 199 individually furnished rooms offer thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Detached private bathrooms with eco-friendly toiletries and tubs or showers
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/closets, free extra beds, and electric kettles

Languages

Afrikaans, English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

Does Mercure Hotel Windhoek have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Mercure Hotel Windhoek pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Hotel Windhoek?

Self parking is free at this property.

What time is check-in at Mercure Hotel Windhoek?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Windhoek?

Check-out is at 11:00 AM.

Does Mercure Hotel Windhoek provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NAD 380 per vehicle applies.

Where is Mercure Hotel Windhoek located?

Situated near the airport, this spa hotel is within 3 mi (5 km) of Maerua Mall, The Grove Mall of Namibia, and Namibia University of Science and Technology Hotel School. NamibRand Nature Reserve and Katutura Township are also within 3 mi (5 km).

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Mercure Hotel Windhoek Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 28 reviews
Rating 8 - Good. 11 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024

10/10

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025

10/10

I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024

10/10

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023

8/10

Nice stead
Stayed 1 night in Feb 2024

6/10

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024

10/10

Accessibility is my priority.
Stayed 1 night in Mar 2024

10/10

No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022

10/10

Stayed 2 nights in Apr 2025

10/10

Stayed 4 nights in Mar 2025

6/10

Stayed 2 nights in Mar 2025

8/10

Stayed 1 night in Feb 2025

10/10

Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025

10/10

Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Nov 2024

8/10

Stayed 1 night in Nov 2024

10/10

Stayed 1 night in Oct 2024

8/10

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024

8/10

Stayed 4 nights in Sep 2024

10/10

Stayed 2 nights in Aug 2024

8/10

Stayed 1 night in Mar 2024

8/10

Stayed 1 night in Jul 2023

6/10

Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022

8/10

Stayed 8 nights in Sep 2022

2/10

Stayed 2 nights in Jun 2022