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Mercure Hotel Windhoek

Property class: 4

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Photo gallery for Mercure Hotel Windhoek

A modern lobby with a reception desk, seating area, and large windows. - Mercure Hotel Windhoek (Windhoek)
A pool area with lounge chairs and umbrellas, a building with a chimney, and outdoor seating. - Mercure Hotel Windhoek (Windhoek)
The exterior of the Mercure Hotel with a clear entrance, a well-lit lobby, and a brick facade. - Mercure Hotel Windhoek (Windhoek)
A spacious lobby with a modern design, featuring a seating area with sofas and a coffee table, a reception desk, and a view of the outdoor garden. - Mercure Hotel Windhoek (Windhoek)
A chef preparing pizza in front of a brick oven with a sign above reading "DE LUCAS". - Mercure Hotel Windhoek (Windhoek)
Located close to Maerua Mall and The Grove Mall of Namibia, Mercure Hotel Windhoek provides a terrace, 2 coffee shops/cafes, and a garden. Treat yourself to thalassotherapy, a facial, or a body scrub at Oukolele Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a playground and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of trees outside.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, two armchairs, a desk, and a view of trees through the windows.

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a window with curtains.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of trees outside.

Classic Room, 2 Twin Beds

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Windhoek, Mercure Hotel Windhoek is near the airport. Maerua Mall and The Grove Mall of Namibia are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore NamibRand Nature Reserve. Namibia University of Science and Technology Hotel School and Katutura Township are two other places to visit that come recommended. Visit our Windhoek travel guide
Map
Corner Of Auas Aviation Road, Windhoek, 9000

What's nearby

  • A church with a tall steeple and a clock tower, surrounded by palm trees and well-maintained gardens.
    Christ Church
    5 min drive - 2.8 miles
  • Independence Stadium
    18 min walk - 1.0 mile
  • Windhoek Go Karting
    3 min drive - 1.6 miles
  • The Grove Mall of Namibia
    4 min drive - 2.3 miles
  • NamibRand Nature Reserve
    5 min drive - 2.8 miles

Getting around

  • Windhoek Station
    11 min drive
  • Windhoek (ERS-Eros)
    1 min drive

Restaurants

  • KFC Southgate
    13 min walk
  • Krisjan's Bistro
    4 min drive
  • Col'Cacchio pizzeria
    4 min drive
  • Joe's Beerhouse
    7 min drive
  • Sicilia Restaurant
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • De Luca's Pizzeria
  • Drift Coffee
  • Mirage
  • Nomad
  • Skeleton Coast

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Mercure Hotel Windhoek have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Mercure Hotel Windhoek pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Hotel Windhoek?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Windhoek?

Check-out is at 11:00 AM.

Does Mercure Hotel Windhoek provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NAD 380 per vehicle applies.

Where is Mercure Hotel Windhoek located?

Situated near the airport, this spa hotel is within 3 mi (5 km) of Maerua Mall, The Grove Mall of Namibia, and Christ Church. Namibia University of Science and Technology Hotel School and NamibRand Nature Reserve are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hotel Windhoek Reviews

8.4

Very Good

9.0

Cleanliness

8.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 49 reviews
Rating 8 - Good. 13 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 3 out of 49 reviews

Reviews

Verified review

10/10 Excellent

Pauleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel. Staff engaging and helpful. Felt safe and well cared for.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent breakfast
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024
Verified review

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bumped over to Movenpick, the sister hotel to Mercure on the shared property. Rooms at Movenpick have been redone and are nicely fitted out. The gym is awesome. The pool and pool area also awesome. There’s a coffee and pastry shop— excellent. And a nice restaurant whose primary fault is that there are only two fish dishes: Norwegian salmon and prawns. There’s a pizza place located within Mercure.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
The Mercure is excellent value for money. I've stayed at its sister hotel, Movenpick, located on the same sprawling property, back when it was the Safari Hotel. As a guest of the Mercure, you have access to the excellent gym in the Movenpick. The Mercure has an excellent restaurant and is known for its pizza which I highly recommend. There is an outdoor pool as well as a coffee shop and a high-tented outdoor sitting area. Very nice indeed. My room was a bit dated but spotlessly clean and with all the necessary amenities. The air con worked flawlessly and power is dependable (unlike a lot of cities across Southern Africa). Plugs are UK, South Africa, and EU style plus USB. Two drawbacks: first, the absence of hot water in the shower. Maybe it would eventually come, but I wasn't willing to waste the hundreds of litres of water in the wait. So a quick lukewarm shower was what I had. Alternatively, you could have a hot shower at the gym at Movenpick. Second, room service was painfully slow. The food was good and hot when it arrived, but waiting nearly an hour was a disappointment. Nevertheless, I'd happily stay here again.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Hoshyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Zhila

Nice stead
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Erwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Jamie

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Et lidt slidt hotel. Men generelt ok til prisen
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Mara Sera

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marcos

Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Heiko

Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

David

Stayed 3 nights in Feb 2026