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Düsternbrook Safari Guest Farm

4.0 star property
Travelers discover wildlife on safari adventures before relaxing at the seasonal pool, with hiking and biking trails offering stunning natural scenery to explore

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Photo gallery for Düsternbrook Safari Guest Farm

Lobby sitting area - Düsternbrook Safari Guest Farm (Windhoek)
Property grounds - Düsternbrook Safari Guest Farm (Windhoek)
Restaurant - Düsternbrook Safari Guest Farm (Windhoek)
Terrace/patio - Düsternbrook Safari Guest Farm (Windhoek)
Outdoor pool, sun loungers - Düsternbrook Safari Guest Farm (Windhoek)
Düsternbrook Safari Guest Farm, by a peaceful river, offers wildlife viewing and ecotours. Relax at the poolside bar or enjoy horseback rides on nearby trails. The property features high-speed WiFi and a garden, perfect for appreciating this wilderness retreat.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Double Room (Felsenhaus)

Double Room (Felsenhaus) | In-room safe, individually decorated, individually furnished, bed sheets

Double Room (Felsenhaus)

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Colonial House)

Family Room (Colonial House) | In-room safe, individually decorated, individually furnished, bed sheets

Family Room (Colonial House)

  • Garden view
  • 20 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (African)

Double Room (African) | In-room safe, individually decorated, individually furnished, bed sheets

Double Room (African)

  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Small - Colonial House)

Double Room (Small - Colonial House) | In-room safe, individually decorated, individually furnished, bed sheets

Double Room (Small - Colonial House)

  • Mountain view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room (Colonial House)

Twin Room (Colonial House) | In-room safe, individually decorated, individually furnished, bed sheets

Twin Room (Colonial House)

  • Garden view
  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Chalet (Hippo)

Chalet (Hippo) | In-room safe, individually decorated, individually furnished, bed sheets

Chalet (Hippo)

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Luxury Suite (Katrin)

Luxury Suite (Katrin) | In-room safe, individually decorated, individually furnished, bed sheets

Luxury Suite (Katrin)

  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Chalet (Hippo Two)

Chalet (Hippo Two) | In-room safe, individually decorated, individually furnished, bed sheets

Chalet (Hippo Two)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Chalet (Davidsdraai Chalet two)

Chalet (Davidsdraai Chalet two) | In-room safe, individually decorated, individually furnished, bed sheets

Chalet (Davidsdraai Chalet two)

  • Mountain view
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room (Davidsdraai Chalet one self catreing)

In-room safe, individually decorated, individually furnished, bed sheets

Room (Davidsdraai Chalet one self catreing)

  • Lake view
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for House (Dama)

House (Dama) | In-room safe, individually decorated, individually furnished, bed sheets

House (Dama)

  • Mountain view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double room Luxury Point of View

Double room Luxury Point of View | In-room safe, individually decorated, individually furnished, bed sheets

Double room Luxury Point of View

  • Mountain view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Windhoek, Düsternbrook Safari Guest Farm is in a rural area and on a river. Local points of interest include Gross Barmen Springs, Von Bach Dam, and Okahandja Open-Air Market. Visit our Windhoek travel guide
View more Lodges in Windhoek
Map
D 1420, Windhoek, 9000

Getting around

  • Windhoek (WDH-Hosea Kutako)
    90 min drive

About this property

Düsternbrook Safari Guest Farm

Upscale lodge by the river
At Düsternbrook Safari Guest Farm, you can look forward to game and wildlife viewing, a poolside bar, and a terrace. Enjoy onsite activities like ecotours, horseback riding, and hiking/biking. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
Other perks include:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking, plus extended parking (surcharge)
  • Buffet breakfast (surcharge), a safari, and RV/bus/truck parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and a banquet hall
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as amenities like safes.
More conveniences in all rooms include:
  • Private yards and wardrobes/closets
  • Coffee/tea makers, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle up to 100 km
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: NAD 278 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Books
  • Ecotours
  • Game drive
  • Game viewing
  • Hiking/biking trails
  • Horseback riding/rentals
  • Outdoor pool
  • Safari

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • 4 buildings
  • Banquet hall
  • Built in 1908
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NAD 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 6:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property’s Chalet (Hippo) and Chalet (Hippo Two) room types are 1.8 miles (3 kilometers) from the main building; the Chalet (Davidsdraai Chalet two) room is 3.1 miles (5 kilometers) away.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NAD 278 per person
  • Airport shuttle fee: NAD 1999 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: NAD 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from September to April
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Düsternbrook Safari Guest Farm Windhoek
Safari Guest Farm Düsternbrook
Düsternbrook Safari Guest Farm Lodge Windhoek
Düsternbrook Safari Guest Farm Lodge
Dusternbrook Safari Guest Farm
Düsternbrook Safari Guest Farm Lodge
Düsternbrook Safari Guest Farm Windhoek
Düsternbrook Safari Guest Farm Lodge Windhoek

Frequently asked questions

Does Düsternbrook Safari Guest Farm have a pool?

Yes, this property has an outdoor pool.

Is Düsternbrook Safari Guest Farm pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Düsternbrook Safari Guest Farm?

Check-in start time: 10:00 AM; Check-in end time: 6:00 PM.

What time is check-out at Düsternbrook Safari Guest Farm?

Check-out is at 10 AM. Late check-out is available for NAD 300 (subject to availability).

Does Düsternbrook Safari Guest Farm provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NAD 1999 per vehicle applies.

Where is Düsternbrook Safari Guest Farm located?

Situated on a river, this lodge is within 32 mi (52 km) of Owambo Campaign Memorial, Trans-Namib Transport Museum, and Sam Nujoma Stadium. Post Street Mall and Christ Church are also within 32 mi (52 km).

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Reviews

Düsternbrook Safari Guest Farm Reviews

7.8

Good

7.8

Cleanliness

8.2

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 13 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 9 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Double room (Point of View) at Düsternbrook and very much enjoyed the tranquility and the incredible view at the pool and our room & deck. The staff are all kind, helpful and happy to answer all questions. Whilst driving to the lodge we already spotted heaps of animals like giraffes, warthogs, all kind of birds, baboons, Kudus, springboks etc., so driving slowly pays off. Breakfast was delicious and the lady servicing us was an absolute gem. We’d come back for the room, view and the animals we saw, when driving through the park by ourselves.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toll für ein paar Tage

Die Farm liegt wunderschön. Wir hatten ein großes Zimmer mit viel Komfort. Es war sehr sauber. Jederzeit war jemand zu erreichen. Alle waren sehr freundlich,
Stayed 1 night in Aug 2024
Verified

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities
Viele Tiere
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Manuela

Liked: Cleanliness, property conditions & facilities
In unserem Zimmer gab es leider keine Teller. Beim check-in erfuhren wir, dass unsere Unterkunft noch 11 km entfernt war, mit unserem kleinen VW nicht zu bewältigen. So waren wir gezwungen, einen Aufpreis zu zahlen, damit wir direkt hier bleiben konnten. Eine Info diesbezüglich wäre von Vorteil gewesen. Das Zimmer war sehr schön, nur der Fußboden staubig
Stayed 1 night in Aug 2022
Verified

6/10 Okay

James

Liked: Staff & service

Could really use a good cleaning

It is the oldest private game preserve, and it shows. Wrinkled pictures in frames filled with dead bugs, the yard needs a serious clean. That being said the bar/dinner area is quite lovely. Game drive vehicles are ancient. (One hour drive is R450, which seems really steep). I stayed at one of the ‘chalets’. As basic as it gets. Choose between sweltering or being devoured by mosquitoes (how about a net?). These are about 3km from the reception along atrocious ‘roads’ and (maybe just me….) the handrawn map got me disturbingly lost.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mitten in der Natur bei Windhoek

Diese Anlage ist außergewöhnlich...... man kann es einfach haben, mitten in der Natur, oder auch in der Nähe zum Swimmingpool, der Bar oder dem Restaurant bzw. Frühstücksraum. Sehr leckeres Essen zusammen mit anderen Gästen (wenn man das mag) Auch der Inhaber setzt sich dazu und erzählt etwas über die Geschichte des Hauses. Dank unseres 4 X 4 Fahrzeugs konnten wir die älteste Guestlodge Namibias auch gut erreichen. Es war ein sehr schöner und interessanter Aufenthalt hier.
Stayed 1 night in Apr 2021
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service
The staff are friendly . The charges are misleading, no Wi-Fi in guest rooms. Can say the place
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein toller Aufenthalt zum Beginn unserer Rundreise (24. bis 26. November 2019) im Felsenhaus Nr.1. Ein Bungalow mit insgesamt zwei Zimmern und jeweils eigener Terrasse. Von der Terrasse ein wunderbarer Blick hinab auf den (trockenen) Flusslauf. Dort gibt es schon einige Tiere zu sehen. Gamedrive und Fütterung der Geparden und des Leoparden waren ein Erlebnis. Man kann schöne Wanderungen unternehmen- sollte sich aber selbst (!) gut an der Rezeption informieren. Sonst steht man womöglich unvermittelt vor den Nilpferden. Am Hippopool befinden sich auch zwei Chalets. Diese sind ca 5 km vom Farmhaus entfernt und liegen wirklich in der Wildnis. Dorthin sollte man nur mit einem guten 4X4 Auto fahren. Das (wirklich sehr leckere) Abendessen nehmen die Gäste gemeinsam (an einem Tisch) ein. Wir fandenˋs gemütlich und es gab angeregte Gespräche. Der Hausherr gesellte sich nach dem Essen dazu. So erfuhr man u.a. allerlei interessantes zum Leben auf der Farm. Uns gefiel besonders die authentische Stimmung und der Umgang mit den durchweg äußerst freundlichen und zuvorkommenden Menschen auf der Farm.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unterkunft ist sehr in die Jahre gekommen.. Bäder sind sehr alt und entsprechen nicht mehr dem heutigen Standard. Essen gut und dass alle Gäste an einem Tisch sitzen auch. Möglichkeiten auf der Farm toll, aber auch da merkt man, dass nicht mehr viel getan wird.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Afrikanische Tierwelt hautnah

Die ganze afrikanische Tierwelt auf einer Farm!!! Hippos, Rhinos, Giraffen, Elen-Antilopen, Oryx und und und. Bei Wanderungen oder durch Fahrt auf eigene Faust zum Hippo-See selbst entdecken oder per Jeep-Safari. Ein Muss: Fütterung von Leoparden und Geparden, hautnah, ohne Zaun dazwischen. Reitpferde, aber auch freilebende Pferde, die sich bei der Farm aufhalten. Rodney, klasse gemacht. Sehr interessant mit Farmbesitzer Johann zu reden. Duesternbrook ist eine der ältesten Farmen Namibias. Toller Blick von den Felsenhaus-Zimmern auf das Flussbett. Einfach super zum Einstieg oder noch besser am Ende der Reise. Wir waren am Ende unserer Reise geflasht, obwohl wir schon so viele Tierbegegnungen erlebt hatten: man kommt den Tieren, die die Menschen gewohnt sind und daher nicht sehr scheu sind, ungewöhnlich nah!!
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, schön und sauber, warm. Abseits gelegen, Jeep empfehlenswert, geht aber auch mut normalem PkW
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Arrived at around 1:30 pm expecting to be able to get a bar snack to tie us over till dinner based on experience from a visit 15 years previously. But no food available till 7:30 pm. The logical thing to do was to drive 18km back up the road, cross the B1 and visit Okapuka Ranch which offers excellent food, drinks and accommodation at reasonable prices. And superior game drives. I won't be revisiting Dusternbrook again. There is a much better option if you turn right instead of left as you travel north from Windhoek.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urlaub in der Natur

Die Farm war schön man ist herzlich empfangen worden. Das Frühstück war ausreichend und das Abendessen super.
Stayed 4 nights in Dec 2018
Verified

6/10 Okay

A.

We stayed there for one night and got the hippo 1 as a closer alternative to the chalet we had booked. The nature was really nice and we enjoyed the game drive in the evening with a nice guide. All in all, the farm and its accomodations/ facilities are a bit rundown. The pool for example is not clean and the loungers pretty old and uncomfortable. Dinner and breakfast were okay but not more. Staff is barely seen and we missed real hospitality. All in all, it is close to the airport but we know much better lodges.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsere Nacht in der Düsternbrook Farm hat uns sehr gefallen. Schon auf dem Weg zur Farm haben wir viele Tiere gesehen und haben das sehr genossen. Die Wassergräben unterwegs waren eine kleine Herausforferung für unseren Wagen. Aber es ist es wert. Wir hatten eine tolle Zeit, insbesondere bei der Cats-Tour. Bringt also unbedingt etwas Zeit mit, um die Cats-Tour zu machen und die Umgebung zu erkunden.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely place. The staff is extremely accommodating and helpful The room was made up with a flourish. The towel was shaped like an elephant to emphasize the ambiance.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

James

Nice, historical setting with a wonderful, helpful staff. Lovely rooms with towel on bed shaped like an elephant, as an extra touch. Very nice tours,, and very reasonably priced.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Alexander

Liked: Staff & service

Toller Start in Namibia

Beeindruckende Landschaft mit einem aufgestauten See. Perfekte Ausflugsmöglichkeiten. Viele Tiere. Tolles Frühstück umd gemeinsames Dinner.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Schöne Lodge nahe Windhoek

Man ist auf einer Farm in Namibia, zwar keine 5 Sterne dafür viel Flair und eine tolle Ausfahrt zu den unlimited cats. Gutes Essen und nahe an Windhoek
Stayed 1 night in Sep 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guter erster übernachtunsort

Spannende Anfahrt über Schotterstraße mit bereits ersten Eindrücken von der tollen Tierwelt Namibias. Sehr schön war auch das gemeinsame Abendessen am grossen Tisch
Stayed 1 night in Sep 2017
Verified

8/10 Good

Jacqui & Rob

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

good well located quiet chalet

We have used Duesternbrook lodge at the first and last night of our stay in Namibia. We did not use the lodge but a chalet, a few km.s away. The Chalet Hippo 2 is simple but really very good. Clean, good warm water, solar lighting and an excellent fire pit and bbq spot with view over the lake. One can even sit on the roof. No complaints about the chalet. The lodge was used by us for dinner and breakfast. Both are quite pricey. The dinner is a common dinner and you basically share table. Be one time! The service during breakfast and dinner is very bad. All staff seem to hide in the kitchen, so if for instance bread runs out, you have to go and find them! Food is good, but not excellent. On the last night we decided better not to join the shared dinner and make dinner ourselves, while w could hear, but not see, that the five hippos were coming around us to shore to have their vegetarian dinner. Summarized: Chalets recommended, restaurant not recommended.
Verified

2/10 Terrible

Maria Lundkvist

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Levde inte upp till det som utlovades

Vi läste på Hotel.com om Düsternbrook Guest Farm och tyckte det lät intressant. Vi bokade rum för 2 nätter men lämnade redan efter första natten. Det visade sig att det rum som vi bokat var en charlot (läs stenhydda) som låg 5 km från huvudbyggnaden. Vägen dit var en grusväg och det var tur att vi hade en hög 4 hjulsdriven bil. Det var ok att köra dit på dagen men lite värre på kvällen då det var mörkt ute. Bekvämligheterna i charloten var toalett och dusch. Elen var ett bilbatteri som drev 3 små lampor. När vi kom tillbaka efter middagen på kvällen var hyddan extremt varm vilket gjorde det svårt att sova. På väggen satt 3 st ödlor så är man rädd för småkryp ska man inte bo här. Middagen på kvällen serverades i huvudbyggnaden och vid vårt bord satt ägarinnan och någon anhörig till henne, 4 tyska gäster samt jag och min man. Då vi inte talar tyska hade vi ingen möjlighet att delta i konversation runt bordet. Ägarinnan var nonchalant och försökte inte involvera oss på något sätt. De bilder som finns på Hotel.com stämmer inte med verkligheten. Poolen är inte fräsch, solsängarna med till madrasser har sett sina bästa dagar för flera år sedan. Några bilder från charloten finns inte, bara fina bilder från rummen i huvudbyggnaden. Enda behållningen för oss från detta ställe är att vi såg giraffer och gnuer på vägen till huvudbyggnaden. Vårt råd är: kan du tyska perfekt och vill bo i ödemarken bland småkryp är detta stället för dig, till er andra: hitta ett bättre ställe.
Verified

6/10 Okay

Percy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Erg afgelegen!

Toen wij aankwamen bleek onze kamer (hippo) al vergeven en kregen wij een kamer die 5 kilometer verder was gelegen.De kamer (of huisje) bleek ook nog eens via een moeilijk te berijden weg bereikbaar. Tijdens het afrekenen stond het ontbijt erbij terwijl dit incl is. Na wat gesteggel is dit uiteindelijk eraf gehaald maar wel lastig.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not close to beach but recommenable

I no bad experience the people are good very friendly and accommodative
Verified

2/10 Terrible

Odette

Disliked: Staff & service, property conditions & facilities, room comfort

Complete disregard for our safety

Before flying to Windhoek I called Dustenbrook to advise we would arrive late and to ask directions. Nobody could help me over the phone. On arrival Bidvest, Wilderness and I tried calling, no answer, it was late and I was travelling on my own with 2 children aged 6 and 10, I set the GPS for Okhandja hoping I would see a sign. After 70km, in pitch darkness and heavy road works, I was about to turn back to Windhoek I saw the Dusternbrook sign, in through a Poultry Farm. The security guard opened the gate, I could not see any signs, it was total darkness and he told me to go straight. New to Namibian roads, been in the country for 2 hours, I headed off on the gravel road, for what seemed like ages. I arrived at a closed gate, no sign for Dusternbrook, so I kept on the road as it bore right. After a few minutes of the road narrowing and getting sandy, I decided I will turn around, and couldnt, I was stuck in Sand. Tried calling, no answer, my children crying. Around 9.30pm I got through and advised Dustenbrook I was stuck. I was picked up around 11pm. In the morning, in front of guests, Johan the very rude owner advised me it was my fault I got stuck and I must find my own way out the sand. I called Zenia at Bidvest who was shocked no-one would help me, she called Johan, he told her he called his lawyer and will not help us. Bidvest came from Okhandja to push us out the sand. At dinner that night Johan never asked if we were ok. They charged us for rescuing us at nite.