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The Wilderness Hotel

3.0 star property
Riverfront hotel with a full-service spa and bars

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Photo gallery for The Wilderness Hotel

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Front of property
Garden views
Lobby
Honeymoon Suite | 1 bedroom, premium bedding, Select Comfort beds, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Room service
  • 24/7 front desk
  • Bar
  • Pool

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Honeymoon Suite

Honeymoon Suite | 1 bedroom, premium bedding, Select Comfort beds, desk

Honeymoon Suite

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout drapes/curtains
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | 1 bedroom, premium bedding, Select Comfort beds, desk

Family Suite

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout drapes/curtains
Separate bedroom
Private bathroom
Separate bathtub and shower
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic King Rooms

Classic King Rooms | 1 bedroom, premium bedding, Select Comfort beds, desk

Classic King Rooms

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room

Room | 1 bedroom, premium bedding, Select Comfort beds, desk

Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (King)

Standard Room (King) | 1 bedroom, premium bedding, Select Comfort beds, desk

Standard Room (King)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room (Classic Twin 13)

Classic Twin Room (Classic Twin 13) | 1 bedroom, premium bedding, Select Comfort beds, desk

Classic Twin Room (Classic Twin 13)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Quad Twin Room

1 bedroom, premium bedding, Select Comfort beds, desk

Deluxe Family Quad Twin Room

Highlights

Air conditioning
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Family Quad King Room

1 bedroom, premium bedding, Select Comfort beds, desk

Deluxe Family Quad King Room

Highlights

Air conditioning
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Rooms

Deluxe King Rooms | 1 bedroom, premium bedding, Select Comfort beds, desk

Deluxe King Rooms

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Family Bunk Bed Room

1 bedroom, premium bedding, Select Comfort beds, desk

Standard Family Bunk Bed Room

Highlights

Air conditioning
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Classic Family Double

Classic Family Double | 1 bedroom, premium bedding, Select Comfort beds, desk

Classic Family Double

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Family Double Room

1 bedroom, premium bedding, Select Comfort beds, desk

Standard Family Double Room

Highlights

Air conditioning
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Family Suite

Luxury Family Suite | 1 bedroom, premium bedding, Select Comfort beds, desk

Luxury Family Suite

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
George Road, Wilderness, Western Cape, 6560

What's nearby

  • Wilderness National Park - 1 min walk - 0.0 miles
  • Wilderness Lagoon - 1 min drive - 0.5 miles
  • Dolphin's Point - 2 min drive - 1.1 miles
  • Map of Africa View Point - 3 min drive - 1.5 miles
  • Victoria Bay Beach - 10 min drive - 4.8 miles

Getting around

  • George (GRJ) - 19 min drive

Restaurants

  • ‪The Green Shed Coffee Roastery - ‬4 min walk
  • ‪The Girls - ‬4 min walk
  • ‪KFC - ‬12 min drive
  • ‪Checkers - ‬11 min drive
  • ‪Pomodoro - ‬3 min walk

About this property

The Wilderness Hotel

Family-friendly hotel by the river
Take advantage of a terrace, mini golf, and a coffee shop/cafe at The Wilderness Hotel. Active travelers can enjoy racquetball/squash at this hotel. Treat yourself to hydrotherapy, a hot stone massage, or a manicure/pedicure at Wilderness Hydro and Spa, the onsite spa. Be sure to enjoy garden views at the on-site restaurant. Guests can also expect to find a garden, a playground and an arcade/game room.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • 2 outdoor tennis courts, express check-out, and express check-in
  • Supervised childcare (surcharge), wedding services, and barbecue grills
  • A porter/bellhop, coffee/tea in the lobby, and a 24-hour front desk
Room features
All 155 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, childcare services, and electric kettles

Languages

Afrikaans, Dutch, English, French, Xhosa, Zulu

Property amenities

Parking and transportation

  • Free offsite parking

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: ZAR 30 per person, per day and includes use of: sauna; spa; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Hotel Wilderness
Protea Wilderness Hotel
Wilderness Hotel Wilderness
Protea Hotel Wilderness
The Wilderness Hotel Hotel
The Wilderness Hotel Wilderness
The Wilderness Hotel Hotel Wilderness

Frequently asked questions

Does The Wilderness Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

Is The Wilderness Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Wilderness Hotel?

There is free parking nearby.

What time is check-in at The Wilderness Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Wilderness Hotel?

Check-out is at 11 AM.

Where is The Wilderness Hotel located?

This family-friendly Wilderness hotel is located in the historical district, within a 5-minute walk of Cape Floral Region Protected Areas, Milkwood Village Shopping Centre, and Wilderness National Park. Wilderness Lagoon and Garden Route National Park are also within 10 minutes.

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The Wilderness Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 194 reviews
Rating 8 - Good. 70 out of 194 reviews
Rating 6 - Okay. 49 out of 194 reviews
Rating 4 - Poor. 12 out of 194 reviews
Rating 2 - Terrible. 7 out of 194 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, thanks
Stayed 3 nights in Mar 2025

10/10 Excellent

Jian Li

Liked: Cleanliness, amenities, property conditions & facilities
Good value, good location, somewhat aged. Pros: Easy parking, seamless check-in, lovely staff, excellent sauna experience, delicious breakfast. Cons: A lot of stairs (not disabled friendly if you're disabled), our room was dark, the bedside lamps didn't work, a shortage of plug outlets for electronic devices, and the hotel could use a modernisation, though it is perfectly good and clean despite showing its age.
Stayed 1 night in May 2025

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good!
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel with a oul

I was quite often in Wilderness and looked at this wonderful hotel. Now I‘ve stayed here and I really enjoyed it. There is only one little - point. My bed in room no. 166 is a little bit too short for my length, but I slept really good. Friendly staff, good breakfast and a fair price = good value for the money
Stayed 4 nights in Feb 2025

6/10 Okay

Geoff

The staff couldn’t do enough for us. Hotel looked very tired and past its best.
Stayed 5 nights in Mar 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, nice location at a great price and a big room. Very comfortable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value

Great value - thats the strength - could do with a proper refurb
Stayed 7 nights in Jan 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and pleasant service. Super breakfast. Cleanliness, of course. Location. My 6th visit confirms. Brian Roy
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort

A Good choice

Although the hotel does need work, I found the hotel clean and comfortable. The room air conditioning was excellent as was the wifi, shower and bedding. They serve an excellent buffet breakfast.
Stayed 3 nights in Jan 2023

8/10 Good

Trevor

Liked: Staff & service, room comfort

Jewel needing tlc

This is a real jewel which needs a lot of Tox. Great location. Food was good excellent.
Stayed 2 nights in Dec 2022

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
The search and booking I submitted was for Wilderness resort in Wisconsin United States. The “quick” response from this location, still hasn’t hapoened
Stayed 3 nights in Aug 2024

6/10 Okay

Biplob

Good
Stayed 2 nights in Dec 2022

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities
The hotel has a reputation for giving out a hotel room that differs from the picture. Be aware.
Stayed 1 night in Sep 2022

8/10 Good

Alan

Old hotel that is a little outdated - no elevators - making moving luggage a challenge. There was a plant around the property that gave off a bad musty smell during this time of year. Noticed the smell in other areas around Wilderness, so it may have not been addressable. Breakfast was great, pool was nice. Wish it had a hot tub.
Stayed 2 nights in Jan 2023

4/10 Poor

Khalid

Disliked: Cleanliness, property conditions & facilities, room comfort

Very unhygienic & uncomfortable stay

Hi, this is more of a 2.5 star hotel, the pictures on the website are very deceiving. We had entered to a very old setting, check-in was quick, breakfast was decent however the rooms are very uncomfortable & unhygienic - we had found spiders & spider webs in the corner of the rooms, the rooms are also infested with ants, they attack any food stuff lying around. Very disappointed, don't think I will ever consider revisiting this hotel.
Stayed 1 night in Dec 2022

6/10 Okay

Michael

Liked: Amenities
The rooms were a bit dated. The key cards stopped working and had to be reprogrammed every day which was annoying. My sister didn’t have hot water for 6 out of the 7 days we stayed and reception promised to resolve it but didn’t. My sister asked for her room not to be cleaned as she didn’t want her stuff being moved around but they cleaned 6 out of the 7 days even though they were reminded every day. Bit of a shame really that the promises made weren’t honoured
Stayed 6 nights in May 2024

6/10 Okay

Garth

My business and I use this Hotel at least 2 - 3 nights a month. The Hotel is generally great and staff friendly except this time. It is unreal how one person can make such a difference, and will contribute to your business decisions going forward. I made the mistake of asking for 2 rooms to be processed through one transaction and the utter bad attitude and generally reprehensible behaviour received from Olivia at the front desk was a true reflection of an individual that should not be in Hospitality!!! Unfortunate that one individual can ruin an otherwise great experience and ensure no future business to the hotel.
Stayed 2 nights in Nov 2023

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water in the shower and the staff didn't care .
Stayed 3 nights in Apr 2025

8/10 Good

Marcel

Liked: Cleanliness, staff & service
Das Preis- Leistungsverhältnis ist in der Umgebung unschlagbar und war der Grund dafür das wir die Unterkunft gebucht haben. Das Gebäude, welches mal ein Luxus Hotel war, ist in die Jahre gekommen, auch wenn die Zimmer und Flure Aufstand der Technik gehalten worden, merkt man einfach das es ein sehr altes Gebäude ist. Die Zimmer sind dunkel aber trotzdem gemütlich. Das Personal ist immer sehr freundlich und es ist alles sehr sauber und gepflegt. Wir würden wieder kommen!
Stayed 6 nights in Mar 2025

10/10 Excellent

Quinten

Stayed 1 night in Jan 2025

6/10 Okay

Akbar

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Stayed 1 night in Dec 2024

10/10 Excellent

Johannes H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Carl

Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Stayed 2 nights in Sep 2024