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Sandals South Coast - ALL INCLUSIVE Couples Only

4.5 star property
Couples relax on a private beach along Jamaica's southern coast or dive into adventures with sailing and kayaking at this oceanfront paradise

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Photo gallery for Sandals South Coast - ALL INCLUSIVE Couples Only

Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa) | View from room - Sandals South Coast - ALL INCLUSIVE Couples Only (Whitehouse)
Creator video - submitted by lilniki
Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa) | Minibar, in-room safe, blackout drapes, iron/ironing board - Sandals South Coast - ALL INCLUSIVE Couples Only (Whitehouse)
Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa) | Minibar, in-room safe, blackout drapes, iron/ironing board - Sandals South Coast - ALL INCLUSIVE Couples Only (Whitehouse)
Suite, 1 Bedroom, Balcony, Beachfront (Starlight Butler Suite, Soaking Tub) | View from room - Sandals South Coast - ALL INCLUSIVE Couples Only (Whitehouse)
Sandals South Coast - ALL INCLUSIVE Couples Only on Jamaica's unspoiled southern shoreline. Enjoy a private beach, 9 restaurants, water activities, multiple pools, swim-up bar, gym with fitness classes, and Red Lane spa offering manicures and pedicures.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Free airport shuttle

Room options

Romantic Room, 1 Bedroom, Ocean View (Penthouse Beachfront Butler Suite)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Luxury Room, 1 Bedroom, Ocean View (Grande Luxe Club Level Suite)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Room, 1 Bedroom, Ocean View (Beachfront Penthouse Club Level Suite)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Room, 1 Bedroom, Ocean View (Penthouse Club Level Room)

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Honeymoon Room, 1 Bedroom, Ocean View (Romeo and Juliet Walkout)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Luxury Room, 1 Bedroom, Ocean View (Beachfront Walkout Butler Suite)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Luxury Room, 1 Bedroom, Ocean View (Beachfront Grande Luxe Walkout)

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 Bedroom, Ocean View (Silver Sun Beachfront Butler Suite)

Minibar, in-room safe, blackout drapes, iron/ironing board

Luxury Room, 1 Bedroom, Ocean View (Silver Sun Beachfront Butler Suite)

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room, 1 Bedroom, Ocean View (Silver Sun Club Level Walkout)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Room, 1 Bedroom, Ocean View (Silver Sun Club Level Walkout)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room, 1 Bedroom, Ocean View (Silver Sun Club Level Junior Suite)

View from room

Junior Room, 1 Bedroom, Ocean View (Silver Sun Club Level Junior Suite)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 Bedroom, Ocean View (Silver Sun Honeymoon Beachfront Room)

Minibar, in-room safe, blackout drapes, iron/ironing board

Honeymoon Room, 1 Bedroom, Ocean View (Silver Sun Honeymoon Beachfront Room)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 Bedroom, Ocean View (Silver Sun Walkout Butler Suite)

Luxury Room, 1 Bedroom, Ocean View (Silver Sun Walkout Butler Suite) | View from room

Luxury Room, 1 Bedroom, Ocean View (Silver Sun Walkout Butler Suite)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa)

Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa) | View from room

Honeymoon Room, 1 Bedroom, Ocean View (Blue Mahoe Overwater Butler Villa)

  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 Bedroom, Ocean View (Silver Sun Honeymoon Suite)

View from room

Club Room, 1 Bedroom, Ocean View (Silver Sun Honeymoon Suite)

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 Bedroom, Ocean View (Silve Sun Walkout Honeymoon Suite)

Minibar, in-room safe, blackout drapes, iron/ironing board

Honeymoon Room, 1 Bedroom, Ocean View (Silve Sun Walkout Honeymoon Suite)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Luxury Room, 1 Bedroom, Ocean View (Beachfront One Bedroom Butler Suite)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Private Pool (Rondoval Swim-up Butler, Sanctuary)

Villa, 1 King Bed, Private Pool (Rondoval Swim-up Butler, Sanctuary) | Minibar, in-room safe, blackout drapes, iron/ironing board

Villa, 1 King Bed, Private Pool (Rondoval Swim-up Butler, Sanctuary)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Patio, Beachfront (Starlight Swim Up Butler, Soaking Tub)

Suite, 1 Bedroom, Patio, Beachfront (Starlight Swim Up Butler, Soaking Tub) | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Patio, Beachfront (Starlight Swim Up Butler, Soaking Tub)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Suite, 1 King Bed, Patio, Beachfront (Starlight Swim-up Club Level, Tub)

Minibar, in-room safe, blackout drapes, iron/ironing board

Honeymoon Suite, 1 King Bed, Patio, Beachfront (Starlight Swim-up Club Level, Tub)

  • Ocean view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Patio, Beachfront (Starlight Swim-up Club Level, Tub)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Patio, Beachfront (Starlight Swim-up Club Level, Tub)

  • Ocean view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Balcony, Beachfront (Starlight Club Level Soaking Tub)

Club Suite, 1 King Bed, Balcony, Beachfront (Starlight Club Level Soaking Tub) | Minibar, in-room safe, blackout drapes, iron/ironing board

Club Suite, 1 King Bed, Balcony, Beachfront (Starlight Club Level Soaking Tub)

  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront (Starlight Club Level Soaking Tub)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Beachfront (Starlight Club Level Soaking Tub)

  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Balcony, Beachfront (Starlight Tranquility Soaking Tub)

Luxury Room, 1 King Bed, Balcony, Beachfront (Starlight Tranquility Soaking Tub) | View from room

Luxury Room, 1 King Bed, Balcony, Beachfront (Starlight Tranquility Soaking Tub)

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse, 1 Bedroom, Balcony, Beachfront (Starlight Butler Suite, Soaking Tub)

Minibar, in-room safe, blackout drapes, iron/ironing board

Penthouse, 1 Bedroom, Balcony, Beachfront (Starlight Butler Suite, Soaking Tub)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony, Beachfront (Starlight Butler Suite, Soaking Tub)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Balcony, Beachfront (Starlight Butler Suite, Soaking Tub)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony, Beachfront (Longbeach, Tranquility Soaking Tub)

View from room

Suite, 1 Bedroom, Balcony, Beachfront (Longbeach, Tranquility Soaking Tub)

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Patio, Beachfront (Longbeach Club Leve Soaking Tub)

View from room

Club Room, 1 King Bed, Patio, Beachfront (Longbeach Club Leve Soaking Tub)

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Balcony, Beachfront (Longbeach Club Level Soaking Tub)

Club Suite, 1 King Bed, Balcony, Beachfront (Longbeach Club Level Soaking Tub) | View from room

Club Suite, 1 King Bed, Balcony, Beachfront (Longbeach Club Level Soaking Tub)

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Whitehouse, Sandals South Coast - ALL INCLUSIVE Couples Only is on the beach. Bluefields House and Carmel Moravian Church are local landmarks, and the area's natural beauty can be seen at Bluefields Bay and Bluefields Beach. Discover the area's water adventures with windsurfing and rafting nearby, or enjoy the great outdoors with ecotours and ziplining. Visit our Whitehouse travel guide
Map
A2, P.O. Box 5000, Whitehouse, Westmoreland

What's nearby

  • beach near Knowsley Park
    beach near Knowsley Park
    1 min walk - 0.0 miles
  • View of the house of Elizabeth Barrett Browning's father, Jamaica
    Bubbling Spring Mineral Bath
    44 min drive - 20.5 miles
  • Peter Tosh House
    12 min drive - 5.2 miles
  • Bluefields Bay
    16 min drive - 6.3 miles
  • Bluefields Beach
    18 min drive - 7.5 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ)
    99 min drive

Restaurants

  • Bayside Restaurant
    6 min walk
  • Border
    11 min drive
  • Chick’n Dippers
    2 min walk
  • Neptune’s Bar
    7 min walk
  • Jasmine's
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bayside
  • Bluefield Beach Club
  • Cafe De Paris
  • Jasmine
  • Neptunes

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Piano
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (4,865 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property caters to couples, including same-sex couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Frequently asked questions

Does Sandals South Coast - ALL INCLUSIVE Couples Only have a pool?

Yes, this property has 4 outdoor pools.

Is Sandals South Coast - ALL INCLUSIVE Couples Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandals South Coast - ALL INCLUSIVE Couples Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sandals South Coast - ALL INCLUSIVE Couples Only?

Check-out is at 11 AM.

Does Sandals South Coast - ALL INCLUSIVE Couples Only provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Sandals South Coast - ALL INCLUSIVE Couples Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Sandals South Coast - ALL INCLUSIVE Couples Only located?

Nestled on the beach, this Whitehouse property is within 6 mi (10 km) of Peter Tosh House, Bluefields Beach, and Bluefields Bay. Fonthill Nature Reserve and Bluefields House are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sandals South Coast - ALL INCLUSIVE Couples Only Reviews

8.6

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 81 out of 142 reviews
Rating 8 - Good. 29 out of 142 reviews
Rating 6 - Okay. 22 out of 142 reviews
Rating 4 - Poor. 8 out of 142 reviews
Rating 2 - Terrible. 2 out of 142 reviews

Reviews

Verified

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Good food and great staff
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and very accommodating.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very lovely flowers was excellent and well maintaind. very relaxing and the staff was very friendly and helpfull in all arears.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

EILEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the long beach and open spaces never really felt busy lots of room. The staff were amazing always friendly and always smiling.
Stayed 14 nights in Apr 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at SSC. Great property. Awesome team. Very good food.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to relax and quiet at night…
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment was excellent(Keshawn) Facility was great...and there was no lack of opportunity to use the amenities. Very nice!!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great. Manager Alicia was perfect. Oral a cook at Jasmines was great and made me a special spicy plate!!! Roderick the bartender was fun and very good. Dance and water aerobics instructors were funny and nice.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Harel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first Sandals' experience! We already start planning our next one at the same location! Wow!
Stayed 4 nights in Jan 2024
Verified

6/10 Okay

Nazar

Liked: Staff & service
Disliked: Cleanliness
Got attacked by bed bugs! Room was not very clean. Didn’t have a working tv for 3 days. The staff wasnt very friendly. Unless you were a priority guest, you weren’t really treated the same. Booked a luxury resort for our anniversary and we’re expecting it to be better. The resort itself was beautiful and the food was delicious.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Manuel G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing Along with the staff.
Stayed 3 nights in Sep 2022
Verified

4/10 Poor

Ariel

Disliked: Staff & service, amenities
Very dangerous and delayed the trip from the airport to the hotel
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful. The only thing I’d like to see more is diversity with the people and food. More Jamaican dishes
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Adi and Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous! Very welcoming and friendly staff, however service in the sushi restaurant was extremely slow.
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Couples Vacation

Our trip was winter getaway and was amazing! The resort is gorgeous and the staff very helpful and courteous. The resort is amazingly manicured and clean. The restaurant options are fabulous. The beach was beautiful and well maintained daily. I can't say enough good things about Sandals South Coast. We'll be going back!
Stayed 7 nights in Mar 2023
Verified

4/10 Poor

Alonzo

Disliked: Amenities
the food wasn't great
Verified

10/10 Excellent

chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was ama?ing not one single person was curt or rude. It was crazy how great theese folk were. No matter what the were doing they would alway stop just to say hello and ask could the do anything for us. It was amazing
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were absolutely gorgeous and the food was amazing! The only problem I had was that the service at some of the restaurants were extremely slow. Plus, the air conditioner in our room continued to leak despite several people trying to fix it.
Verified

6/10 Okay

kyle

Liked: Cleanliness
Disliked: Staff & service
Many occasions where there was no available staff to do certain things.
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff & the willingness to find out if we enjoyed ourselves. One thing I didn’t like was we signed up for an activity. We walked to the activity & it was cancelled by the time we walked down. A courtesy call would have been nice or even asked if we wanted to reschedule, that was not done.
Stayed 7 nights in Mar 2023
Verified

4/10 Poor

Rafael

Disliked: Amenities
Upon arrival I was told my room was overbooked and I will spend the night at a temporary room, so later on the next day to move to a second room. Making this very inconvenient for my wife and I. Instead of us concentrating on our vacation now we have to worry about we can’t even unpack, at what time they going to move us? ect. The room we finally got room 1114 had a sewage smell and the A/C wasn’t really good making noise and not cooling enough. By the time we finally got settled and went to try to make a reservation for the specialty restaurant everything was booked making us also miss this part of the vacation. Also the beach sucks full of seaweed and the sand is like mud making it nasty to even step in water. In conclusion I won’t recommend doing business with Sandals south coast. Terrible experience, I wasted my time and money. Not good!
Verified

6/10 Okay

LeeAnn

Liked: Cleanliness, property conditions & facilities
First of all, why would the pool bars turn the music off and close shop at the prime time of the day, 3pm? The only place that played music was the bar outside of Neptune’s! If it hadn’t been for the two bar tenders there, Ismail and “Thunder Tongue”, my review would have been much worse. Those two should be running the show! Friendly, funny, engaging. Give those two a raise!! The property was beautiful, but the beach was awful! Understand that you can’t clean up what’s in the water, but you can clean up the beach. There were rakes leaned up against the trees, someone should actually try using one. So disappointing. For the amount of $ spent to stay here, and being a Sandals resort, experience was underwhelming. It’s worth it to consider allowing your staff to accept tips. You’ll quickly find they’ll be happier and willing to stick around past 3pm to allow guests a fun time in the sun rather than almost encouraging everyone to go take a nap! This resort is not for younger crowds, 30-50, looking to enjoy a full day at the pool with music or lounging on a beautiful beach. Save yourself some time, money and disappointment..pick another resort!
Stayed 5 nights in Feb 2024
Verified

6/10 Okay

Thomas

Liked: Staff & service
Det er ikke 5 stjerne på nogle områder.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

connie f

Liked: Cleanliness, property conditions & facilities
Upon arrival I tried to ask a question and the comment was "In a minute, not now, in a very rude tone". I found that some staff were rude and condescending. When I called for room service I was rudely told that my level of room didn't qualify for room service. This was never mentioned when booking the room or I might have booked a more expensive room as we enjoy room service in the mornings when we travel. There was absolutely no information provided about the resort in our room or anywhere else, other than a small map of the property. Information regarding the different dining options, planned activities or entertainment during our stay would have been very helpful. Our first morning at breakfast we waited well over an hour for our meal. When we booked a tour the person booking it for us would immediately stop what she was doing for us, to answer the phone . She never even said excuse me for a minute or anything just cut off our conversation to answer the phone, this happened multiple times. It took way longer than it should have due to all of these interruptions. Good customer service would have been to finish working with the customer standing in front of you before dealing with the phone. The HVAC only had three settings, cold, colder and freezing. The good was that the food was delicious (if you didn't mind waiting), the majority of the staff were very friendly and helpful,and the resort was exceptionally well maintained
Stayed 4 nights in Jun 2022
Verified

8/10 Good

Shaun Robert

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2022