Ratings based on 281 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Feb 22, 2020 on Expedia
by A verified traveler
Posted Feb 15, 2020 on Expedia
by A verified traveler
Posted Feb 15, 2020 on Expedia
by A verified traveler
Posted Feb 9, 2020 on Expedia
I liked the roominess of our accommodations. Though it is an old building, the rooms weren’t musty. The bed was comfortable. The lobby was spacious with high and ornate ceilings. The building itself is a landmark. They were remodeling parts of the lobby, so that area was noisy at times, but did not affect our stay.
When we first walked into our room, it smelled strongly of cigarette smoke. The young woman at the desk said there were no other rooms available and did not seem too concerned, so we endured that for one night. However, the next day, the woman at the desk was extremely helpful when I talked to her, and found us a smoke-free room Immediately. Thanks to her, I can give our stay at the Bigelow high marks!
by A verified traveler from South Jordan, UT
Posted Feb 5, 2020 on Expedia
Exceptionally spacious, quiet, clean, modernized room. Great location and interesting history. But ornate lobbies, mezzinanes, etc. are currently undergoing extensive maintenance/refurbishment - which detracted from overall ambience. Was disappointed at having no dining facility. Will probably visit here again next year to see the improvements, since it's such a historical treasure.
by A verified traveler
Posted Feb 5, 2020 on Hotels
by A verified traveler
Posted Feb 2, 2020 on Hotels
by A verified traveler
Posted Jan 27, 2020 on Expedia
Comment from Hotel Management
Jan 28, 2020 by Tammy, Hotel Management
Thank you for taking the time to complete our online survey. On behalf of our entire staff let me apologize for your stay not meeting your expectations. We appreciate your comments and I have spoken with my General Manager and the front desk associates in regards to your review. We hope you will choose to stay with us again so that we may provide you with exceptional service. Thank you.
by A verified traveler
Posted Jan 26, 2020 on Expedia
Comment from Hotel Management
Jan 28, 2020 by Tammy, Hotel Management
Thank you for taking the time to complete our online survey. We appreciate your comments and share them with our associates to ensure we provide the best possible service for our guests. Thank you for staying with us and we hope to see you again soon.
by A verified traveler
Posted Jan 20, 2020 on Hotels
Comment from Hotel Management
Jan 22, 2020 by Tammy, Hotel Management
Thank you for taking the time to complete our online survey. We appreciate your comments and will share them with our associates to ensure we are providing the most efficient service possible for our guests. Thank you for staying with us and we hope to see you again soon.