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Sugar Mill hotel

4.0 star property
On beach with outdoor pool for sandy fun near Apple Bay

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Photo gallery for Sugar Mill hotel

Exterior
42-inch flat-screen TV with digital channels, TV, streaming services
Exterior
Restaurant
Outdoor pool

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Bar
  • Kitchen
  • Spa
  • Pool

Room options

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DeLuxe Studios | Premium bedding, down comforters, memory foam beds, in-room safe

DeLuxe Studios

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Tiffany Prestige

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
main street, West End, Tortola

What's nearby

  • Apple Bay - 6 min walk - 0.3 miles
  • Cane Garden Bay Beach - 3 min drive - 1.6 miles
  • Smuggler's Cove Beach - 7 min drive - 2.7 miles
  • Nanny Cay - 8 min drive - 4.7 miles
  • Tortola Cruise Ship Port - 10 min drive - 5.6 miles

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Virgin Queen - ‬9 min drive
  • ‪De Loose Mongoose - ‬7 min drive
  • ‪The Pub Fort Burt - ‬11 min drive
  • ‪The Watering Hole - ‬10 min drive

About this property

Sugar Mill hotel

Upscale hotel near Smuggler's Cove Beach
Located close to Apple Bay and Sage Mountain National Park, Sugar Mill hotel provides free cooked-to-order breakfast, a beach bar, and a terrace. This hotel is a great place to bask in the sun with a white sand beach, free beach cabanas, and sun loungers. Treat yourself to a deep-tissue massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with designer stores on site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool
  • Free self parking
  • A free beach club on site, beach towels, and tour/ticket assistance
  • 1 meeting room, multilingual staff, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Sugar Mill hotel boast comforts such as premium bedding and wet bars, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Rainfall showers, hair dryers, and shampoo
  • 42-inch flat-screen TVs with streaming services and digital channels
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

Does Sugar Mill hotel have a pool?

Yes, this property has an outdoor pool.

Is Sugar Mill hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sugar Mill hotel?

Self parking is free at this property.

What time is check-in at Sugar Mill hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Sugar Mill hotel?

Check-out is at noon.

Where is Sugar Mill hotel located?

Nestled on the beach, this West End hotel is within 3 mi (5 km) of Apple Bay and Smuggler's Cove Beach. Sage Mountain National Park and Tortola Cruise Ship Port are also within 6 mi (10 km).

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Sugar Mill hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 41 reviews
Rating 8 - Good. 5 out of 41 reviews
Rating 6 - Okay. 1 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Pamela Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and Rupert are outstanding hosts
Stayed 5 nights in Jan 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
Stayed 3 nights in Feb 2025

8/10 Good

ferdinand van der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining experience! Nice pool too!
Stayed 2 nights in Jun 2024

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, third stay and always an amazing experience.
Stayed 4 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Stayed 2 nights in Apr 2024

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
Stayed 1 night in Jan 2025

10/10 Excellent

Skip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique hotel with outstanding service

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
Stayed 9 nights in Feb 2024

10/10 Excellent

Almuth Vandiveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, property conditions & facilities
Arrive early no problem. Pool beach all services available. Best dinner restaurant on Tortola. Andrea was super attentive
Stayed 1 night in Jun 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Met Dennis the owner who guided me through awesome dinner selections, chicken pate, pumpkin black bean soup, lobster steak combo. just delicious, The hotel room was nicely decorated and had pretty flowers on the bed upon arrival. the staff were helpful, ordered are taxis for us and the restaurants were so pretty. service was awesome. We will be back again.
Stayed 1 night in Jan 2024

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
The property, maintenance, management, dining options were all exceptional. The whole package was let down a little by the difficulty in getting attention / engaging with a couple of members of catering staff
Stayed 3 nights in May 2023

10/10 Excellent

JASON

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
Stayed 4 nights in Apr 2024

6/10 Okay

Daniel

Stayed 2 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Becky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025