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Hotel Indigo West Chester - Downtown by IHG

3.5 star property
Hotel in West Chester with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Hotel Indigo West Chester - Downtown by IHG

Exterior
Exterior
Fitness facility
Point of interest
Free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

Free WiFi, bed sheets

Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

Highlights

Mini-fridge
Private bathroom
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

Free WiFi, bed sheets

Standard Room, Multiple Beds

Highlights

Mini-fridge
Private bathroom
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Accessible (Communications)

Free WiFi, bed sheets

Standard Room, Multiple Beds, Accessible (Communications)

Highlights

Mini-fridge
Private bathroom
  • 44 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Corner

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Corner

Highlights

Mini-fridge
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

Highlights

Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Highlights

Separate dining area
Kitchenette
Mini-fridge
Shower/tub combination
Private bathroom
Microwave
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Free WiFi, bed sheets

Premium Room

Highlights

Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Highlights

Mini-fridge
Shower/tub combination
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Corner

Highlights

Mini-fridge
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

Highlights

Mini-fridge
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Mini-fridge
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free WiFi, bed sheets

Standard Room, 2 Queen Beds

Highlights

Mini-fridge
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Mini-fridge
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Mini-fridge
Shower/tub combination
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Corner

Highlights

Separate dining area
Kitchenette
Mini-fridge
Private bathroom
Microwave
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
39 E.Gay Street., West Chester, PA, 19380

What's nearby

  • Chester County Historical Society - 2 min walk - 0.2 miles
  • West Chester University of Pennsylvania - 12 min walk - 0.7 miles
  • Chester County Hospital - 3 min drive - 1.1 miles
  • QVC Studio Park - 8 min drive - 3.7 miles
  • Longwood Gardens - 16 min drive - 9.4 miles

Getting around

  • Exton Whitford Station - 11 min drive
  • Philadelphia Intl. Airport (PHL) - 46 min drive

Restaurants

  • ‪Barnaby's of America - ‬4 min walk
  • ‪Side Bar & Restaurant - ‬2 min walk
  • ‪Kildare's Irish Pub - ‬2 min walk
  • ‪Iron Hill Brewery & Restaurant - ‬1 min walk
  • ‪Country Bagel Bakery - ‬3 min walk

About this property

Hotel Indigo West Chester - Downtown by IHG

Property highlights
Hotel Indigo West Chester - Downtown by IHG provides amenities like a 24-hour gym and a 24-hour business center. Guests can connect to free in-room WiFi.
Other perks include:
  • Express check-out, express check-in, and meeting rooms
  • Smoke-free premises and an elevator
Room features
All 108 rooms offer amenities such as free WiFi.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 10 miles (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym

Business services

  • 2 meeting rooms
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Offsite parking fee: USD 10.00 per day (10.00 mi away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Indigo West Chester By Ihg
Hotel Indigo West Chester Downtown
Indigo West Chester Downtown an IHG Hotel
Hotel Indigo West Chester - Downtown by IHG Hotel
Hotel Indigo West Chester - Downtown by IHG West Chester
Hotel Indigo West Chester - Downtown by IHG Hotel West Chester

Frequently asked questions

Is Hotel Indigo West Chester - Downtown by IHG pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What time is check-in at Hotel Indigo West Chester - Downtown by IHG?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Indigo West Chester - Downtown by IHG?

Check-out is at 11:00 AM.

Where is Hotel Indigo West Chester - Downtown by IHG located?

Situated in West Chester, this hotel is steps from Chester County Historical Society and Pipers Way. West Chester University of Pennsylvania and Chester County Hospital are also within 1 mi (2 km).

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Hotel Indigo West Chester - Downtown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Great bar and the staff was very friendly and social. I really enjoyed my stay and look forward to my next visit.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located in the center of West Chester.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gary

Excellent hotel. The on-site restaurant is superb.
Stayed 1 night in Mar 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest place I've ever stayed!
Stayed 1 night in Mar 2025

8/10 Good

Renee

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful very very clean hotel and rooms highly recommend if visiting this area center of everything too !!
Stayed 1 night in Feb 2025

10/10 Excellent

Xavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and respectful hotel. Customer service was exceptional. Pillows comfortable. Shower great. Enough room for 5 of us. I can’t complain
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to get around town from, definitely worth the money!
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Modern Hotel with small town charm

The hotel has just opened up, and with more amenities to come soon, it would have been a PERFECT stay. Will definitely come back- Staff was incredibly nice, bed was super comfortable, and it was nice and quiet!
Stayed 2 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a historic flare. It is located right in the heart of West Chester. It’s convenient location allows you to walk to great restaurants and shopping. Highly recommend!
Stayed 1 night in Feb 2025

2/10 Terrible

Emily

Disliked: Amenities, property conditions & facilities
Hotel is brand new and still has wood putty on trim pieces and joints. Drinks at the speakeasy were undrinkable. Decor is nonsensical for a hotel trying to be upscale. Severe lack of attention to details. Will be going back to hotel Warner for future.
Stayed 1 night in Apr 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 1 night in Feb 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost there!

Hotel is in the middle of a soft opening. Location is great. Service is excellent. Room was quiet. Parking garage next door. Can't wait till restaurant opens next to lobby. Will go there again as I go to West Chester 8-9 times a year.
Stayed 3 nights in Jan 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a major issue at another local hotel that had complete power outage. Hotel Indigo was the only other option in town. At twice my planned budget, I wasn’t thrilled but accepted it as an adequate alternative. Didn’t arrive at the property to check in until around 2am Feb 17 2025. Finally get settled in, fall asleep, only to be BARGED in on by cleaning service at 7:50am without so much as a knock on the door. Completely outrageous and has never happened in my entire life. Couldn’t even get a full night’s rest, and decided to check out early since my sleep was ruined (only thing I’m using the hotel for). Brought up this issue to front desk upon checkout and they could not have been more nonplussed. Decent property, decent room, terrible customer service. Avoid
Stayed 1 night in Feb 2025

8/10 Good

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New & Beatiful, but needs to work some things out.

The hotel hadn't been open long, so still trying to work some things out. The offer coffee and pastries in the lobby since their coffee cart area & restaurant don't open until Feb 3. Unless the bakery doesn't deliver, then there seems to be no one who can remedy that. I checked in on Monday. Checked out on Friday. No housekeeping even once. I asked at the desk on Thursday after I got back from work for the evening and the unhelpful front desk person said "Sorry. We are still working that out. We don't know if it will be after 2 or 3 days." I said I'd been there longer than that and she said "we are still working it out." No offer of towels, more coffee pods, nothing to remedy the situation or make up for my lack of service. On the positive side it is brand new, smells brand new, is beautifully decorated and I LOVE the in room Nespresso, if I had more than 2 pods my whole stay. I know it will get better, I was just disappointed.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kassidee

Stayed 1 night in Apr 2025

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

6/10 Okay

Yvonne

Stayed 2 nights in Feb 2025