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Holiday Inn Express & Suites Rochester Webster by IHG

2.5 star property
Travelers start their day with a free breakfast before exploring Rochester, aided by a convenient area shuttle service for easy travel.

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Photo gallery for Holiday Inn Express & Suites Rochester Webster by IHG

Exterior - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
Exterior - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
In-room safe, desk, laptop workspace, iron/ironing board - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
Indoor pool - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
Exterior - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
Just minutes from George Eastman Museum, Holiday Inn Express & Suites Rochester Webster offers a practical base. Guests enjoy a free breakfast buffet, in-room WiFi, and dry cleaning services. The property features an indoor pool and a 24-hour gym for relaxation or workouts.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(53 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(59 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living Area)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

9.6 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite

In-room safe, desk, laptop workspace, iron/ironing board

Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 2 Double Beds (Additional Living Area)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds (Additional Living Area)

8.8 out of 10
Excellent
(10 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Webster, Holiday Inn Express & Suites Rochester Webster by IHG is in the entertainment district and near the airport. George Eastman Museum and Memorial Art Gallery are cultural highlights, or if an activity is on the agenda, check out Strong. Eastview Mall is another place to visit that comes recommended. Visit our Webster travel guide
Map
860 Holt Rd, Webster, NY, 14580

What's nearby

  • Autumn in America landscape of Central Park
    North Ponds Park
    2 min walk - 0.1 miles
  • American flags flying on graves during Veterans Day 2020 in Upstate NY while light rain is falling.
    Veterans Memorial Park
    2 min drive - 0.9 miles
  • Strong
    Strong
    28 min drive - 13.6 miles
  • Towne Center at Webster
    11 min walk - 0.6 miles
  • Eastview Mall
    31 min drive - 20.6 miles

Getting around

  • Rochester Station
    18 min drive
  • Greater Rochester Intl. Airport (ROC)
    26 min drive

Restaurants

  • McDonald's
    12 min walk
  • Taco Bell
    3 min drive
  • Wendy's
    2 min drive
  • Dunkin'
    3 min drive
  • Bill Gray’s Webster
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free area shuttle

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,002 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Rochester Webster by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Rochester Webster by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Holiday Inn Express & Suites Rochester Webster by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express & Suites Rochester Webster by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Rochester Webster by IHG located?

Situated near the airport, this hotel is within 12 mi (20 km) of George Eastman Museum, Memorial Art Gallery, and Strong. Eastview Mall is 14.4 mi (23.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Rochester Webster by IHG Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 735 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Great Breakfast options! Enjoyed the stay.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. Nice free breakfast. Seating was limited at breakfast, but there were also people using the breakfast area as a social lounge after they were done eating. Room was large enough for 3 of us traveling and was clean.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Barbrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly upon arrival. Room was clean and comfortable. Loved we were by a park and could walk. Grandkids loved the pool. Breakfast was great.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd stay at Webster holiday inn and I really like that it’s very clean. I also enjoy the quiet hours in the evening, after traveling 5.5 hrs I love being able to relax and sleep peacefully.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, large room, enjoyed the pool Only negative, our room was next to the outside door, which was noisy opening and closing
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean, nice environment
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and clean hotel. Rooms were clean and comfortable. Pool was a great size and fun for the kids. Close to shopping and restaurants. Staff was always helpful . Would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all! I would love to see 100% cotton sheets used…more comfortable & breathable!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Bobbi

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. Clean rooms, friendly staff, and breakfast was good.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short stay , we had zero complaints. The staff was very accomodating and friendly !
Stayed 1 night in Mar 2026
Verified

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was very clean and it was relaxing to sit in the hot tub before bed after traveling. I would definitely recommend this hotel!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean place.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Room was clean. Staff were attentive.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless and staff very courteous . Thank you
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Clean, comfortable room and bed.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff was excellent
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities
Staff is very helpful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, the beds were comfortable and the staff were courteous and friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities
Very clean and spacious and a very comfortable bed. Nice breakfast buffet with a selection of hot and cold items all included in the price too
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Always great accommodations. Clean and excellent staff. Breakfast is everything you need.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean with the exception of one issue that was taken care of immediately. The shades kept the room very dark which was important for jet lagged sleep. Shower was excellent and was adjustable for tall or short people. Bed was comfortable too. Breakfast was decent and the coffee was available all the time, again helpful for jet lag. We will stay again.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Keonna

Liked: Cleanliness, staff & service, amenities
Exceptional service
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I'm in Rochester, the Holiday inn Express in Webster will be my hotel of choice. Excellent staff clean rooms and a good location to get in out of the city.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities throughout were very clean.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Cathy

I had an accessible room. I’m sorry to say I was very disappointed in the height of the toilet. It is not adequate for someone who is handicap and has a hard time rising from the toilet seat. The shades on the window did not work. The room was clean and the staff were very friendly.
Stayed 2 nights in Mar 2026