Our family trip was ruined on the first night. Despite calling ahead to confirm our late arrival from NYC for a two-bed room, we were given a room with only one full bed. My husband, myself, and our two kids had to cram into a single bed in a freezing room because the heat wasn't on. As a result, none of us slept well, and we woke up the next day completely exhausted with severe body aches. To make matters worse, there were no toiletries except hand wash. There was also no curtain on the bathroom window, which faced directly outdoors, completely eliminating our privacy. My husband even cut his hand on a cracked shower valve. No one answered the emergency number, and no staff able to help with my feed back the next day. We expect a full refund for this unacceptable, unsafe, and invasive stay. The location near Seneca Lake and Watkin Glen Park is great, but the motel itself is poorly managed and a hazard.