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Hilton Garden Inn Watertown/Thousand Islands

3.0 star property
Travelers find the perfect blend of comfort and convenience at this welcoming hotel, with a cozy fireplace, on-site dining, and relaxing pool facilities.

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Photo gallery for Hilton Garden Inn Watertown/Thousand Islands

Exterior - Hilton Garden Inn Watertown/Thousand Islands (Watertown)
Reception - Hilton Garden Inn Watertown/Thousand Islands (Watertown)
Reception - Hilton Garden Inn Watertown/Thousand Islands (Watertown)
Indoor pool - Hilton Garden Inn Watertown/Thousand Islands (Watertown)
Courtyard - Hilton Garden Inn Watertown/Thousand Islands (Watertown)
The Hilton Garden Inn Watertown/Thousand Islands welcomes guests with a charming garden and lobby fireplace. The Grille serves American cuisine all day, while the spa tub offers relaxation after exploring. The indoor pool provides a refreshing retreat year-round.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Business Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 37-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Watertown is home to Hilton Garden Inn Watertown/Thousand Islands. Jefferson County Historical Society and Sci-Tech Center of Northern New York are cultural highlights, and some of the area's landmarks include Roswell P. Flower Memorial Library and Sackets Harbor Battlefield State Park. Kostyk Field and New York State Zoo at Thompson Park are also worth visiting. Take in the nearby slopes with downhill skiing and skiing, or check out other outdoor activities such as snowmobiling. Visit our Watertown travel guide
Map
1290 Arsenal Street, Watertown, NY, 13601

What's nearby

  • Aerial Watertown
    Fort Drum
    11 min drive - 13.7 miles
  • Salmon Run Mall
    13 min walk - 0.7 miles
  • Regal Salmon Run
    16 min walk - 0.9 miles
  • Jefferson Community College
    2 min drive - 2.1 miles
  • Kostyk Field
    3 min drive - 1.4 miles

Getting around

  • Watertown, NY (ART-Watertown Intl.)
    8 min drive

Restaurants

  • McDonald's
    14 min walk
  • Chick-fil-A
    2 min walk
  • Starbucks
    5 min walk
  • Salmon Run Mall Food Court
    16 min walk
  • Dunkin'
    3 min walk

About this property

Hilton Garden Inn Watertown/Thousand Islands

Property highlights
Take advantage of a garden, dry cleaning/laundry services, and a fireplace in the lobby at Hilton Garden Inn Watertown/Thousand Islands. For some rest and relaxation, visit the hot tub. The on-site American cuisine restaurant, The Grille, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Full breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • Express check-out, express check-in, and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 136 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hair dryers
  • 37-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and cookware/dishes/utensils

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,001 reviews
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:30 AM for a fee: USD 15.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference center (6,351 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.95 for adults and USD 6.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Thousand Islands
Hilton Garden Inn Watertown Thousand Islands
Hilton Garden Thousand Islands
Hilton Garden Watertown Thousand Islands
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands
Hilton Garn WatertownThousand
Hilton Garden Inn Watertown/Thousand Islands Hotel
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Inn Watertown/Thousand Islands Hotel Watertown

Frequently asked questions

Does Hilton Garden Inn Watertown/Thousand Islands have a pool?

Yes, this property has an indoor pool.

Is Hilton Garden Inn Watertown/Thousand Islands pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn Watertown/Thousand Islands?

Check-in begins at 4 PM.

What time is check-out at Hilton Garden Inn Watertown/Thousand Islands?

Check-out is at noon.

Where is Hilton Garden Inn Watertown/Thousand Islands located?

Situated in Watertown, this hotel is within 1 mi (2 km) of Salmon Run Mall, Regal Salmon Run, and Kostyk Field. Jefferson Community College and Sci-Tech Center of Northern New York are also within 2 mi (3 km).

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Reviews

Hilton Garden Inn Watertown/Thousand Islands Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 661 out of 991 reviews
Rating 8 - Good. 239 out of 991 reviews
Rating 6 - Okay. 56 out of 991 reviews
Rating 4 - Poor. 20 out of 991 reviews
Rating 2 - Terrible. 15 out of 991 reviews

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities
Clean room great staff. Nice restaurant
Stayed 2 nights in Nov 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with a smile. Always great staff here and a great hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast with good, healthy food options and very timely and pleasant service all four days of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Laryssa

Liked: Cleanliness, amenities, property conditions & facilities
All of the staff were nice and even managers were even seen in their offices or in the hallways throughout the weekend. Also it smelled so good from the fresh clean room to the great food that The Grille was making. I think the only down side was maybe the road outback however I think the TV drowned it out.
Stayed 2 nights in Dec 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great! Hotel is great and is in a great area. Lots of restaurants and shopping around. Only complaint is it took like 30-40 minutes to get some hot water running in the shower!
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Excellent staff and great restaurant!
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with great staff
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was perfect, A/c was set at perfect temperature. Everything very well cleaned and stocked
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff - desk staff was friendly and competent. Bar tender was a delight - she made the pumpkin martinis to our specifics and delivered them with a smile. Body lotion needs to be refilled/replaced in room 338
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stopover in Watertown

It was great. The breakfast buffet was very good and the lady that was working the buffet was fantastic.
Stayed 1 night in Jul 2025

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for all local tourism and business.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place to stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Will Stay Again

The employees were all so friendly and helpful. We had a wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff ! Nice location close to shopping and restaurants
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a restaurant in the hotel was wonderful. Food was excellent and staff friendly and professional.
Stayed 1 night in Jan 2025

8/10 Good

amy

The staff weee helpful, clean place, restaurant was good.
Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Property conditions & facilities
Staff was very friendly and attentive, restaurant was excellent. Will plan to stay here again when I’m working in this area.
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having the restaurant right on site, easy parking and Starbucks just a short walk away! Very clean and up to date property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Arlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and quiet enjoy the jetted tub in the room
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Great service, clean room, nothing to complain about! Would stay again!
Stayed 1 night in Aug 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy my staff
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Hilton, Watertown NY and had an exceptional experience. The hotel’s ambiance was inviting, and the staff provided outstanding service from check-in to check-out.
Stayed 4 nights in Dec 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
restaurants nearby
Stayed 2 nights in May 2024