Is Heritage inn pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Heritage inn?

Self parking is free at this property.

What time is check-in at Heritage inn?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

Where is Heritage inn located?

Located in the heart of Watertown, this hotel is within a 15-minute walk of Riverside Park and Tivoli Island Park. The Octagon House and Maranatha Baptist University are also within 1 mi (2 km).

8/10 Good

Matt

Oct 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in a nice town.

Overall a a decent hotel with a clean room and very friendly management and staff. Management took the time to speak with me and they are in the process of some upgrades. Good location in a nice town and I would stay there again.

Stayed 2 nights in Oct 2024

10/10 Excellent

Elijah

Sep 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great price!

Stayed 3 nights in Sep 2024

4/10 Poor

Robert

Jul 18, 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The staff are friendly and helpful but the room is kind of gross. Shower curtain needs to be changed, or at least washed. Mattress cover is worn out and bumpy. Pillows are very flat and uncomfortable. Pillow cases are grayish-yellow instead of white. Fan on the ac won't turn off. No elevator.

Stayed 3 nights in Jul 2025

2/10 Terrible

esther

Nov 19, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to my conference . No breakfast on property was a bummer

Stayed 4 nights in Nov 2024

10/10 Excellent

Lindsey

Dec 2, 2024

Liked: Cleanliness, staff & service

Friendly desk staff let me check in early without charging me.

Stayed 1 night in Nov 2024

10/10 Excellent

DEANNA

Jul 23, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Room was clean, place was quiet. I felt safe and the location worked well for me. Decent price. I’d absolutely stay there again!

Stayed 1 night in Jul 2023

6/10 Okay

Amanda

May 25, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Just fine

Hotel is clean and comfortable enough for our one night stay. Few amenities, but the price is great.

Stayed 1 night in May 2024

8/10 Good

Daniel

May 21, 2024

Liked: Cleanliness, staff & service

Great value in a great location

Though Watertown is smaller than Madison or Milwaukee, Heritage Inn still manages to be close enough to the Main Street for street noise to permeate the room. The bathroom is older but clean and effective. I picked it for its proximity to the other towns and this worked great for that.

Stayed 2 nights in May 2024

8/10 Good

Stuart

Feb 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy walk to downtown

It's a very nice older property. Easy walking distance to downtown, which was my most important attribute.

Stayed 2 nights in Feb 2023

8/10 Good

James

Aug 22, 2022

Liked: Staff & service

We’ve stayed at the Heritage Inn before and for the price it’s perfect. Right on Main St where we could walk anywhere. For what we paid the place is perfectly fine. The room was clean and pleasant. We’ll stay here again

Stayed 2 nights in Aug 2022

8/10 Good

Perry

Aug 13, 2024

Liked: Staff & service, amenities, property conditions & facilities

We expected it to be a dump. We were very wrong. Nice rooms. The person I assume to be the owner was always helping with any Q. I would never have a problem going back there.

Stayed 1 night in Aug 2024

2/10 Terrible

Kenneth

Jul 22, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Skip this place

Absolutely disgusting and filthy hotel. Trash on the floor of the freshly cleaned room, dirty sink and a saggy disgusting bed No one staffing the front desk. Ring the bell and a dazed and confused woman comes out 10 min mater

Stayed 1 night in Jul 2024

6/10 Okay

Linda

Jul 12, 2024

Liked: Cleanliness

I've stayed at this property previously and was disappointed with the room....no toilet paper in the bathroom (we had to ask for it), no exhaust fan in the bathroom and a bed side lamp switch was broken.

Stayed 1 night in Jul 2024

8/10 Good

Bridget

Oct 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean but not comfortable or secure.

The room was clean although a little outdated. A sink in the bathroom and one out which is a bit different but worked travelling with a teenager. Beds were not very comfortable but clean sheets. No security in the lobby. At 7 am, no one at the desk but anyone was able to walk into the lobby and access rooms. No requirement to use key to key to get in the building.

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Sep 8, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No good

They were very friendly on checkin and they even had someone check to make sure my room was ready for me. Once i got to the room the lights were all very dim, the bed was tilted to the head board by about 10 inches or so. I pulled back the top covers and there was small hard things all over the bed and not sure if somebody else slept in it.. i decided at this time to not stay as it was to much of a gamble.

Stayed 1 night in Sep 2024

2/10 Terrible

Matt

May 4, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very inconvenient. No knowledge of the booking made. All around a bad experience

Stayed 1 night in May 2024

8/10 Good

Karrie

Jul 23, 2024

Liked: Cleanliness, staff & service, room comfort

We really needed to have handicap bars in the bathroom for my husband and myself. My husband is a has a handicap that’s distinctive. They had no rooms that have any kind of handicap facilities so that was a bit disappointing having to be even more careful in the room breakfast area, which were used to having Didn’t find a swimming pool and it didn’t say there was no swimming pool. Other than that. It was nice. My husband was able to walk downtown and back without too much difficulty.

Stayed 3 nights in Jul 2024

4/10 Poor

Elmer

Nov 30, 2021

Disliked: Staff & service, amenities

This property has declined since I last stayed there. Shower head made a high pitch squeal. Told the owner we paid already but they changed me again. They did correct it before we left. It you like smoking you'll like this place. Needless to say I was not that excited. That's what you get for $70.

Stayed 5 nights in Nov 2021

6/10 Okay

Paul

Jun 21, 2025

Liked: Property conditions & facilities

This hotel was by far the least expensive on a particular weekend when other hotels had nearly tripled their nightly rates due to some local event. It seems to not be part of a chain, and is located on main street of the town (but not noisy). There is no elevator for the upper floor; stairs only. The hallways seem much narrower than others I have experienced, but everything seems to be well maintained and clean enough. The man at the check-in counter was probably the owner, and the only other staff I saw was very friendly and helpful. My room, probably typical for this place, was fairly large, with more open floor space than usual for an American motel; in addition to the usual furnishings, it had a sofa and coffee table. There was a sink in the bathroom and another nearly identical sink just outside the bathroom; this can be convenient for couples and families. The under-window HVAC unit was situated so it blew the air up behind the curtains, not ideal. I bunched the bottom of the curtain up onto the window sill and used the alarm clock to weight them down so they would not move during the night, and this allowed the cooled air to actually enter the room instead of just recirculating back to the unit. The bed had only one end table, and amazingly it was not equipped with a lamp. No light source for reading in bed, etc. I was told that none of the rooms had end table lamps, but the staff found a suitable lamp somewhere and brought it to my room.

Stayed 1 night in Jun 2025

2/10 Terrible

Theresa

Jul 10, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIRTY! We wouldn't even stay here.

The room smelled and was very hot when entering. The bed had hair (not just one from when it was made), stains and dead bugs in it. There was dead bugs in the bathroom. My husband found the manager and they went to checked another room. The bed was just as bad. We were told excuses (we are the new managers and we have new sheets on order). They did offer for us to check a 3rd room. But after 2 dirty rooms we were done. We left and found another hotel. I wouldn't recommend it to anyone.

Stayed 1 night in Jul 2024

2/10 Terrible

Linda and Fred

Nov 25, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in i had to wait a half an hour to answer the bell, i didnt like that the owner took a picture of my drivers license back and front. Once in the room i had to get new batteries for remote, the heat did not work and had to get a heater in room. The owner was willing to give us another room but then we would of had to oack up everything including dog crate. When i registered for this room thru you it stated there was contential breakfast nope none. The floors in room were dirty,i had to wipe up water from my dog and towel was black. The 302.00 i spent on this room was not worth it. Soda and candy machines empty.Had to get bottled water from manager. I would not recommend this place to anyone til they get it cleaned up.

Stayed 2 nights in Nov 2024

8/10 Good

Laurie

Jun 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal Location

Booking was simple as well as check in & out. Snacks and water were in my room, that’s a first and very cool! Room was spacious, and I was quite pleased to have a room without nasty carpeting. I suggest throw carpets on the laminate flooring to soften the space. A/C functioned, but only cooled down when set to 60’. The bed is huge and comfy, but the metal frame the mattress sets upon made irritating sounds whenever I shifted myself or got on and off the bed. But it was huge and comfy. We all at the inn experienced a horrible storm one evening, blowing up a transformer two blocks away, knocking out all power in the area. Tornado spotted, too. That could not be helped, and staff seemed eager to offer assistance but had no real emergency plan, at all! The best thing about the Heritage Inn was location and size of the space I stayed in. It is right at the edge of town and I loved that! Close to many kayaking spots and historic places like the 5 story Octagon House, wonderful! Very nice staff, but it’s obvious they are new at motel management. I don’t care for places that offer permanent housing to locals, either. Makes it seem like an apartment rather than a vacation holiday motel/hotel/inn. Get me?

Stayed 2 nights in Jun 2024

2/10 Terrible

Katrina

Oct 5, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Would never get a room here again, overall experience was terrible. Guy that checked me in was super pleasant and effective at his job. Property itself did not feel safe, would not recommend for anyone with children.

Stayed 2 nights in Oct 2025

8/10 Good

Robert

Jul 20, 2025

Liked: Cleanliness, staff & service

Very friendly owner. Clean, but dated, very spacious hot tub room. Pet friendly. Quite a few MONTHLY residents. Only negative, the mattress was rock hard, good thing we had the hot tub to straighten out my back in the morning.

Stayed 1 night in Jul 2025

6/10 Okay

Daniel

May 27, 2025

Liked: Staff & service

It was convenient to our graduation activities at Luther Prep School, No elevator

Stayed 2 nights in May 2025

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Heritage inn Reviews

Reviews

Good

7.0/10

7.6/10