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del Lago Resort & Casino

4.0 star property
Hotel with 7 restaurants, in the vicinity of Montezuma Winery

Choose dates to view prices

Photo gallery for del Lago Resort & Casino

Property entrance
Casino
4 bars/lounges
Couples treatment rooms, sauna, steam room, body treatments
Couples treatment rooms, sauna, steam room, body treatments
Located near Waterloo Premium Outlets, del Lago Resort & Casino is a haven for entertainment and relaxation. Treat yourself to a Swedish massage at Spa del Lago or try your luck at the casino with its 66 gaming tables. With 7 on-site restaurants, in-room WiFi, and amenities like a garden and hair salon, you'll feel pampered. Guest reviews rave about the helpful staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Gym
  • 24/7 front desk
Treatment room

Spa

Spa del Lago has 14 treatment rooms including couples treatment rooms. The hotel's spa offers deep-tissue massages, hot stone massages, prenatal massages, and Swedish massages. Types of treatments available include body scrubs, body wraps, detox wraps, and facials. Other on-site facilities include a steam room and a sauna.

Hair salon
Treatment room

Room options

Check availability for these dates

Tonight

Sep 11 - Sep 12
Check availability for tonight Sep 11 - Sep 12

Tomorrow

Sep 12 - Sep 13
Check availability for tomorrow Sep 12 - Sep 13
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(81 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(136 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service - dining

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Map
1133 Route 414, Waterloo, NY, 13165

What's nearby

  • del Lago Resort & Casino - 1 min walk - 0.0 miles
  • Waterloo Premium Outlets - 7 min drive - 5.6 miles
  • Montezuma Winery - 9 min drive - 5.6 miles
  • It's A Wonderful Life Museum - 10 min drive - 7.6 miles
  • Montezuma National Wildlife Refuge - 11 min drive - 7.4 miles

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪The DraftKings Sportsbook at Del Lago - ‬6 min walk
  • ‪Sauder's - ‬8 min drive
  • ‪Wendy’s - ‬11 min walk
  • ‪Circle K - ‬15 min walk

About this property

del Lago Resort & Casino

Upscale hotel near It's A Wonderful Life Museum
Located close to Waterloo Premium Outlets and Montezuma Winery, del Lago Resort & Casino provides a casino, a nightclub, and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as 1700 slot machines and 66 casino gaming tables. Treat yourself to a Swedish massage, a body scrub, or a body wrap at Spa del Lago, the onsite spa. Be sure to enjoy a meal at the 7 on-site restaurants, including breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a hair salon.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • An elevator, luggage storage, and a vending machine
  • A porter/bellhop, a gift shop, and a ballroom
  • Guest reviews give top marks for the helpful staff
Room features
All 205 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Frequently asked questions

Is del Lago Resort & Casino pet-friendly?

Yes, dogs are allowed at this property.

What time is check-in at del Lago Resort & Casino?

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM.

What time is check-out at del Lago Resort & Casino?

Check-out is at 11:00 AM.

Does del Lago Resort & Casino provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 100.00 per vehicle applies.

Where is del Lago Resort & Casino located?

Situated in Waterloo, this spa hotel is within 9 mi (15 km) of Montezuma Winery, National Memorial Day Museum, and Women's Rights National Historical Park. Lake Hiddenwood State Park and Montezuma National Wildlife Refuge are also within 9 mi (15 km).

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del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1112 out of 1557 reviews
Rating 8 - Good. 285 out of 1557 reviews
Rating 6 - Okay. 82 out of 1557 reviews
Rating 4 - Poor. 51 out of 1557 reviews
Rating 2 - Terrible. 27 out of 1557 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 1 night in Aug 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quite rooms, food options, enjoyable place to stay.
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations
Stayed 1 night in Aug 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and customer service!
Stayed 1 night in Aug 2025

10/10 Excellent

Srini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Ajay Kumar

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun place to stay for a quick casino trip.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bed. Surprisingly good food options.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the employees are very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Kylie

Liked: Cleanliness, amenities
Everything you need is right there for a great night out.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
property well maintained. Helpful and friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Zakiyah

Liked: Cleanliness, staff & service, amenities
Easy check in process. Would love sleeping options for three adults that don't require us sleeping in same bed. Dining options were good. Will stay again when in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and well decorated. Staff at check in was very friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This is a must for a stay in the area. Its a resort and not just a hotel. Staff was very professional and attentive. Rooms very clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The room was cozy but the bathroom was spacious.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Jul 2025

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Aug 2025

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we had contact with were friendly & professional. Easy to park Clean rooms Good food
Stayed 2 nights in Aug 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing especially for the price - luxurious and spacious Lots of green areas outside to walk the dog Convenient to the highway but can’t hear the highway inside hotel Highly recommend the hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and polite. The room was clean and organized! Will stay here again
Stayed 1 night in Aug 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel that we always stay at when we are in the area .
Stayed 1 night in Jul 2025

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size and cleanliness and the shower was life and i love the food and music
Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kerry

Liked: Cleanliness
Very clean and nice places to eat
Stayed 4 nights in Jun 2025

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