Paquetes Vacacionales Incluyen Hotel y Vuelo a Parroquia de Warwick

Hotel estupendo pero el servicio deja que desear

Everyone has been wonderful except for the young lady behind the desk this morning with all the tattoos, Adesa? Unfortunately she isn’t very friendly. When she talks to you she doesn’t look at you and acts like you’re bothering her. I was in the lobby when a gentleman pulled up in a taxi and proceeded to come into the lobby she basically ignored him until I said, welcome young man and then she started asking him if she could help him and that was after a few minutes of him standing there. Very unfortunate she should not be in the position that she’s in. She’s not good with people. We ended up extending our stay for night and had to switch rooms which really isn’t a problem, but we ended up having A Room not as nice and costing us approximately $300 more. That was disappointing. We weren’t able to shower in this room because getting in and out of the shower was to difficult for us. Other than that I love this hotel and the people that are working in it with the exception. A toy with purchasing, but no one has gotten back to us with the information that I’ve requested. Hopefully you’ll see us again..

I was surprised by a few item. 1- Facilities- bathroom had no fan and was hot. 2 Roaches in bedroom. 3 Amenties- No ice machine. Only a few ice trays in freezer. 4 Amenities- For a 4 day 3 night stay for two people, we received only a 1 oz bottle of bathwash. Coming back to the hotel at night at 1045 pm, we asked the person in the front office for more soap- He said "I don't do that ". 5. Next it states there is a shuttle to the beach, but it is not every day. For instance, there wa a shuttle on Thurs and Friday, but not one on Saturday. Therefore the rating I gave. Clauda G Green,PhD Professor of Hospitality /Tourism NYC

We had more than a few challenges, and the response from the hotel's management was less than professional. This was a disappointment, as we have stayed there before and the approach, even when things went wrong, was always professional. I am hoping that this was a one-off experience!