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Windsor Palace Hotel

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Photo gallery for Windsor Palace Hotel

A spacious lobby with a grand staircase, marble flooring, and a seating area. - Windsor Palace Hotel (Serock)
A lobby with a chandelier, a reception desk, and a seating area with chairs and a small table. - Windsor Palace Hotel (Serock)
A large indoor hot tub with blue lighting, surrounded by palm trees and a modern interior design. - Windsor Palace Hotel (Serock)
A grand lobby with a central staircase, white columns, and a view of the outside. - Windsor Palace Hotel (Serock)
A grand hotel with a classical facade, large windows, and a well-lit entrance. - Windsor Palace Hotel (Serock)
Luxury
4.0 star property
8.6

Excellent

Upscale family-friendly hotel by the lake

Consider a stay at Windsor Palace Hotel and take advantage of a marina, a nightclub, and a bowling alley. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, aromatherapy, or hydrotherapy. The on-site restaurant, Victoria, features international cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Twin Room

A hotel room with two beds, a desk with a lamp, a chair, a small table, and a window with curtains.

Classic Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a bed, two bedside lamps, a television on a cabinet, and a patterned carpet.

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Located in Serock, Windsor Palace Hotel is in a regional park and on a lake. Zegrze Reservoir and Kampinos National Park reflect the area's natural beauty and area attractions include Warsaw Zoo and Room Escape Warsaw. Traveling with kids? Consider Copernicus Science Centre and Fryderyk Chopin Museum. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Serock travel guide
Map
75 Jachranka on the Zegrze Lake, Serock, Masovia, 05-140

What's nearby

  • Two giraffes in a grassy enclosure with a stone wall and trees in the background.
    Warsaw Zoo
    56 min drive - 31.4 miles
  • Zegrze Reservoir
    9 min walk - 0.5 miles
  • Catholic Church of St. Anthony of Padua
    6 min drive - 2.9 miles
  • Modlin Fortress
    26 min drive - 17.1 miles
  • Arkadia Shopping Mall
    59 min drive - 31.8 miles

Getting around

  • Warsaw Praga Station
    36 min drive
  • Frederic Chopin Airport (WAW)
    67 min drive

Restaurants

  • Złoty Lin
    11 min drive
  • McDonald's
    13 min drive
  • Żura'aVina
    11 min drive
  • ZAGŁOBA polska wołowina
    14 min drive
  • Pod Wezuwiuszem - Pizza Neapolitańska
    12 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 48 for adults and PLN 48 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Five O Clock
  • Victoria

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 48,438 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 80.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 100.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.17 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 48 for adults and PLN 48 for children
  • Pet fee: PLN 80.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

Frequently asked questions

Is Windsor Palace Hotel pet-friendly?

Yes, Windsor Palace Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of PLN 80.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Windsor Palace Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Windsor Palace Hotel?

Check-out is at 10:00 AM.

Does Windsor Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Windsor Palace Hotel located?

This family-friendly Serock hotel is located on a lake, within 2 mi (3 km) of Zegrze Reservoir and Catholic Church of St. Anthony of Padua. Modlin Fortress and First Warsaw Golf & Country Club are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Windsor Palace Hotel Reviews

8.6

Excellent

9.2

Cleanliness

8.0

Location

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 28 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 8 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 0 out of 51 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For relax perfect place , very clean and service fast and correct , great location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, el edificio es muy bonito tipo colonial, las habitaciones son grandes y cómodas. Muy silencioso y rodeado de naturaleza. La única pega el transporte para salir de allí. Hay que arreglar con antelación el taxi, por que suele tardar entre 20’ y 30’ en llegar.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic family time at the Windsor Palace Hotel in Jachranka and I highly recommend this place for a getaway with kids! The hotel is exceptionally clean, and the massive space both inside and outside gives children plenty of freedom. The entire grounds are beautifully landscaped, including a wonderful garden and a beach accessed via a charming path through the woods and a rope park, which was a great adventure in itself. The service deserves a special mention. The Windsor Palace staff is extremely professional, helpful, and accommodating to the needs of a family, which made our stay incredibly comfortable. The breakfasts were simply excellent tasty, fresh, and varied so even picky eaters left full and happy. The hotel offers tons of brilliant activities, meaning there was absolutely no room for boredom. A well equipped kids playroom, a bowling alley, and a disco allow for a great time regardless of the weather. All of this in the picturesque area of the Zegrze Reservoir, and at a fantastic, very fair price. We will definitely be back!
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Zgodnie z rezerwacją miałem pokój od 14. Przyjechałem o 15 i dowiedziałem się że doba hotelowa zaczyna się od 16. Pani w recepcji dała do zrozumienia swoją postawą ze to mój problem iż nie sprawdziłem doby hotelowej u nich na stronie. Finalnie musiałem przyjąć zakwaterowanie w pokoju o niższym standardzie niż zapłaciłem (o 16 miałem już rozpoczęcie imprezy).
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket vackert hotell i mycket gott skick, kändes som i ett slott. Mycket bra frukostbuffé. Trevligt område med natur kring hotellet. Fungerade bra att sova bara en natt på hotellet, då jag var på genomresa.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cooking services that they offered for breakfast. The safe in the room was a good idea and was very nice. Alex
Stayed 7 nights in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness

Мне не понравилось.

Это 25 км от аэропорта Модлин,такси туда и обратно 100€.Нету мини бара,нету холодильника.Комнаты нуждаются в ремонте.На завтрак мой ребёнок не нашёл ничего с шоколадом,не булочек не нутелы.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un endroit superbe, on se croirait dans un palace. Mon sejour a eu lieu durant l'épidémie donc je n'ai pas pu profiter de tout le charme de l'endroit. Chambre propre et très grande. Très bonne literie. Petit-déjeuner copieux. J'aimerai découvrir l'endroit dans des circonstances "normales". En tout cas endroit a découvrir ainsi que toutes les activités que je n'ai pas pu essayer : restaurants, la plage, et l´accro-branches a l'air dingue!
Stayed 1 night in May 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’m sure it’s a lovely place outside of pandemic time and in season. I attended a wedding here. The rooms are dated and looking past their prime. There was no bar. There was no restaurant for evening meals. There were no tea/coffee facilities in the room. This is very much a conference centre with rooms as opposed to a hotel. If I were you, I’d stay at the sister hotel next door. It had all the facilities that we’re missing. So it can’t be blamed on COVID.
Stayed 3 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel however we stayed for two nights at a good price but the was no facilities for a tea or coffee only from the bar or at breakfast times on the second night there was a works convention on were most were drunk and we even had a fight going on outside on the landing and the music keet us up till 3am not the best when you have to fly back home the next day would we stay again NO
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opinia służbowego wędrowca

Obiekt oraz okolica wspaniała, obsługa bardzo miła i pomocna, z restauracji nie korzystałem. Minus za brak otwartego "baru" (wytłumaczono, że to przez Covid-19), materace zbyt miękkie, brak lodówki w pokoju.
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Świetne miejsce na weekendowy wypad.

Bardzo udany pobyt! Od samego początku do końca. Przemiła Pani na recepcji nas przywitała i również pożegnała. Pokój bardzo wygodny, ze wszystkimi udogodnieniami. Przepiękna okolica do spacerów. Jak najbardziej polecam hotel Windsor.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Obiekt spory, znany, więc chciałem tam w końcu przenocować i miałem pecha lub innevoceny są na wyrost. Na powitanie recepcjonistka z grymasem na twarzy, nie mająca pojęcia jak rozliczyć pobyt / ta kwestia ciągnęła się do samego końca, kto pobiera odemnie kwotę za nocleg, strona internetowa czy mam bezpośrednio zapłacić w hotelu - Hotels. Com, ściągnęło mi kwotę w momencie rezerwacji, w pokoju odcrazu na wejściu oberwane drzwi od szafki /zgłosiłem to w recepcji, hednak uważam, że takue coś może się przytrafić w przydrożnym motelu a nie w tak wysoko cenionym hotelu /, śniadanie w miarę, ale brakowało tego "czegoś" jak ma miejsce o takim mniemaniu. Ogólnie to wysłużony hotel i przerost formy na treścią z pewnością nie wart tych cen, ale to tylko moje zdanie...
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Windsor

Po prostu super
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Siisti. Kaukana kaikesta. Ruoka keskinkertaista, Aamupala runsas.Ranta ei ollut uimakelpoinen. Liikenneyhteydet olemattomat.Huone oli hyvä.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warto przyjechac

Piękna okolica, ogromny kompleks hotelowy, duże przestronne pokoje, miła obsługa.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo ładna lokalizacja blisko jeziora i hotel w bardzo eleganckim wręcz barokowym stylu. Bardzo dobre śniadania.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wypad weekendowy

Wyjazd z rodziną piękna okolica piękny hotel sympatyczna obsługa, uśmiechnięta pomocna pokój zadbany łóżka wygodne na siłę można się przyczepić, ale my byliśmy zachwyceni w restauracji nie drogo w porównaniu do hotelu obok. Atrakcje dla dzieci blisko plaża jest gdzie po spacerować usiąść i się odprężyć polecamy i napewno wrócimy
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było ok, miła obsługa, dobre jedzenie.
Stayed 1 night in May 2019
Verified review

8/10 Good

Very pleasant stay in pleasing surroundings
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel; far from everything

This is a fantastic upscale hotel. Great room great amenities. They advertise multilingual staff however we only found one employee who could speak English. But she was really good! Unfortunately for the night of our visit and review the hotel was totally booked for two big events. The dining room was converted to a banquet room and we could only eat dinner in the lobby bar. We checked for other nearby restaurants and the nearest one was almost 10 km away.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Mahtava hotelli

Erittäin laadukas ja hieno hotelli! Olimme matkalla Suomesta Espanjaan ja tämä hotelli oli sopivasti matkan varrella. Näin laadukasta tähän hintaan ei Suomesta löydy.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Nice surroundings, loads of activities, good breakfast:)
Stayed 2 nights in Jul 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

A 4 stars hotel with unprofessional recepcionits

The hotel has 175 rooms, my friend and I we were the only guests in the hotel. They gave us a terrible welcome, they didn't provide to us any information and they lied about services. They didn't open to us the bowling, they didn't want to open the swimming pool and they were rude when we tried to complain. It was not a language issue, because my friend speaks Polish. Luckily, the manager she was kind and helped us because the receptionists were totally unprofessional for a 4 stars hotel. There were more people working (2 receptionists, 1 bar attender) than guests and they didn't care to give us a good service. I can't imagine how they treat people in big events.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

poor welcoming

het hotel op zich is goed, mooi, en nietjes. medewerken zijn niet welcoming mensen, vond ik, over het algemeen hospitality is niet iets voor polen!!