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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
In-room safe, laptop workspace, blackout drapes, iron/ironing board

Guest reviews

3.6 out of 5 Good
127 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationLiechtenstein Castle10 min drive
AirportVienna (VIE-Vienna Intl.)25 min drive
Popular LocationSchoenbrunn Palace27 min drive
Popular LocationSchoenbrunn Zoo27 min drive

Book online or call:

1-800-675-4318

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About this area

Voesendorf

Near a train station, Best Western Smart Hotel is in an area with good shopping. Belvedere and Vienna State Opera are cultural highlights, and some of the area's notable landmarks include Schoenbrunn Palace and Hofburg Imperial Palace. Looking to enjoy an event or a game while in town? See what's going on at Wiener Stadthalle.
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Popular Location

What's nearby

  • Liechtenstein Castle - 10 min drive
  • Belvedere - 25 min drive
  • Schoenbrunn Palace - 27 min drive
  • Schoenbrunn Zoo - 27 min drive
  • Wiener Stadthalle - 38 min drive

Getting around

  • Siebenhirten U-Bahn - 4 min drive
  • Vienna Vosendorf SCS Station - 6 min walk
  • AirportVienna Intl. Airport (VIE) - 25 min drive

Restaurants

  • Smart Restaurant – Restaurant offering local cuisine. Serves breakfast, lunch, and dinner.

About this property

Best Western Smart Hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a seasonal outdoor pool, and a business center. All 101 rooms offer free WiFi, room service, and LED TVs with satellite channels. Guests will also find coffee makers, hair dryers, and safes.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Free RV/bus/truck parking
  • Electric car charging station
  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: EUR 14 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Serbian

Business services

  • 7 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Dogs and cats only
1 per room (up to 44 lbs)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.60 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 per person (approximately)
  • Airport shuttle fee: EUR 45 per vehicle (one way)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool hours of operation are 7 AM-10 PM.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 10:00 PM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
3.6
Good
5 - Excellent
25
4 - Good
54
3 - Okay
29
2 - Poor
10
1 - Terrible
7

3.9/5

Cleanliness

3.7/5

Staff & service

3.2/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and not really 4 star
It is really unfair to the other hotels that actually are 4 and 5 star, when places like this just lie and call themselves 4-star obviously to attract customers. I think the only reason they can somehow get away with calling themselves 4-star is that they have a swimming pool ( that nobody uses ) out in the backyard. But there really needs to be some extra reviews on places like this and extra investigations on the fact that they get away with lying and calling themselves what they definitely are NOT. When they’re clearly only 2.5 to 3-star if that.
Stayed 2 nights in Oct 2019

3/5 Okay

Shopping Centre
The hotel is in The middle of a shopping centre, but gives no services and the shopping centre has no restaurants or even fastfood available.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 3 nights in Sep 2019

3/5 Okay

Sad face IconDisliked: Staff & service, room comfort
Talal
The staff specially the phillipene lady and the big man was very rude not supported we ask for adapture they said not have although they give others the AC was 25 C very hot we ask them to low it to 23 they refuse we booked two rooms they but fridge in one other no its strange the swimming pool was full with insects and plant The only thing we like is the location The blonde girl was freindly
Stayed 2 nights in Jun 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we came into the room, we noticed that one of the pillows had blood stains on them, we called reception to ask them to replace the pillow and it took nearly 2 hours for someone to come and change it. The TV in the room also didn't work and they had an attitude about fixing the remote and once again it took nearly 2 hours for someone to come and replace it. When we told the manager in the morning about how our stay was, he was rude and apprehensive despite the fact that we were very polite and he started saying "All of you Americans think you can just write bad reviews, well we will call the police because that's not how we do things here in Europe" and he said "Fortunately this isn't America " and he kept making his rude comments about Americans, even though all we did was complain that the room was clearly not cleaned. The Manager was extremely rude and didn't even once apologize for the condition of the room and had the audacity to give us attitude. Stay away from this place.
Stayed 1 night in May 2019