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NH Canciller Ayala Vitoria

4.0 star property
Pet-friendly hotel with a restaurant connected to a shopping center in Vitoria-Gasteiz

Choose dates to view prices

NH Canciller Ayala Vitoria, in Lovaina's heart, offers international dishes at Quejana restaurant and drinks at the bar. Guests explore the area with the hotel's bike rentals. High-speed WiFi and 24/7 attentive staff ensure a comfortable, memorable stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Room

Room amenity

Standard Room

8.6 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room (Extra Bed 2 adults + 1 child)

Room amenity

Standard Room (Extra Bed 2 adults + 1 child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Room (Extra Bed 3 adults)

Room amenity

Standard Room (Extra Bed 3 adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room (Adjoining Room, 2AD+2CH)

Room amenity

Family Room (Adjoining Room, 2AD+2CH)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
2 bathrooms
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room (Adjoining Room, 3AD+1CH)

Room amenity

Family Room (Adjoining Room, 3AD+1CH)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
2 bathrooms
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room (View)

Room amenity

Standard Room (View)

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room (View, Extra Bed 2 Adults + 1 Child)

Room amenity

Standard Room (View, Extra Bed 2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Room (View, Extra Bed 3 Adults)

Room amenity

Standard Room (View, Extra Bed 3 Adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Superior Room (New Style)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Room (View, New Style)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Room (View, New Style Extra Bed 2 Ad + 1 Ch)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Standard Room (View, New Style Extra Bed 3 Ad)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Standard Room (New Style)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Room (New Style Extra Bed 3 Adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Suite, Terrace (View, New Style)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, Balcony

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Room (New Style Extra Bed 2 Ad + 1 Ch)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

About the neighborhood

Map
Santiago Ramon y Cajal Kalea, 5, Vitoria-Gasteiz, Alava, 01007

What's nearby

  • Virgen Blanca Square - 5 min walk - 0.3 miles
  • Armory Museum of Alava - 5 min walk - 0.3 miles
  • Plaza de Espana - 6 min walk - 0.4 miles
  • Cathedral of Santa Maria de Vitoria - 11 min walk - 0.6 miles
  • Mendizorroza Stadium - 16 min walk - 0.9 miles

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 6 min walk
  • Vitoria (VIT) - 11 min drive

Restaurants

  • ‪Silken Ciudad de Vitoria - ‬4 min walk
  • ‪Sidrería Sagartoki - ‬5 min walk
  • ‪PerretxiCo - ‬5 min walk
  • ‪Xixilu - ‬4 min walk
  • ‪Restaurante El Parlamento - ‬5 min walk

About this property

NH Canciller Ayala Vitoria

Upscale hotel located in Lovaina
Consider a stay at NH Canciller Ayala Vitoria and take advantage of laundry facilities, car rentals on site, and a bar. The on-site international cuisine restaurant, Quejana, offers lunch, dinner, and light fare. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A bike on site, babysitting (surcharge), and an elevator
  • A water dispenser, tour/ticket assistance, and luggage storage
Room features
All 174 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Eco-friendly toiletries, bathtubs, and bidets
  • TVs with cable channels
  • Wardrobes/closets, eco-friendly cleaning products, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 19 per night)

Food and drink

  • Daily buffet breakfast available 5:00 AM to 10:30 AM for a fee: EUR 15 to 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Quejana

Things to do

  • Bicycle storage
  • Bicycles

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,630 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 per person
  • Self parking fee: EUR 19 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Canciller
Canciller Ayala
NH Ayala
NH Canciller
NH Canciller Ayala
NH Canciller Ayala Hotel
NH Canciller Ayala Hotel Vitoria
NH Canciller Ayala Vitoria
NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz
NH Canciller Ayala Vitoria Vitoria-Gasteiz
NH Canciller Ayala Vitoria Hotel
Nh Hotels Vitoria Gasteiz
NH Canciller Ayala Vitoria Hotel
NH Canciller Ayala Vitoria Vitoria-Gasteiz
NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz

Frequently asked questions

Is NH Canciller Ayala Vitoria pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at NH Canciller Ayala Vitoria?

Self parking is available for EUR 19 per night.

What time is check-in at NH Canciller Ayala Vitoria?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at NH Canciller Ayala Vitoria?

Check-out is at noon.

Where is NH Canciller Ayala Vitoria located?

Located in Lovaina, this hotel is within a 5-minute walk of Florida Park, Basque Parliament Building, and Armory Museum of Alava. Cathedral of Mary Immaculate and Convent of San Antonio are also within 5 minutes. Vitoria (VIO-Vitoria-Gasteiz Train Station) is 6 minutes by foot and Vitoria-Gasteiz Station is 6 minutes.

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NH Canciller Ayala Vitoria Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 642 reviews
Rating 8 - Good. 250 out of 642 reviews
Rating 6 - Okay. 61 out of 642 reviews
Rating 4 - Poor. 16 out of 642 reviews
Rating 2 - Terrible. 9 out of 642 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very good
Stayed 1 night in Jun 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel just on the edge of the old town
Stayed 1 night in Aug 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern, great staff, excellent bar and morning buffet.
Stayed 1 night in Oct 2022

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Vitoria is a fantastic town and the property is in the perfect location
Stayed 1 night in Jul 2022

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Car park is very small, but the gentlemen on reception made a great effort to secure us a parking slot.
Stayed 1 night in Sep 2024

10/10 Excellent

Jazmin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

4/10 Poor

Martyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
The bathroom was very small and dated. The service in the cafeteria was terrible. Every time you wanted a drink or some thing, You had to go down to reception and ask for someone to serve us. Overall not a good visit. We have stayed in NH Hotels many times and this was not up to their usual standards Nice view from the bedroom though
Stayed 1 night in Sep 2024

6/10 Okay

Javier Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Todo bien, solamente que durante la estancia tuvimos hasta 5°C y nunca funciono la calefaccion, en el Lobby estaban muy calentitos y en habitaciones un congelador
Stayed 3 nights in Sep 2025

2/10 Terrible

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast, no parking. Nothing that they said was included
Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klassisches Hotel mit gutem Service

Das Frühstück war phantastisch, Personal sehr zuvorkommend und diskret. Klassisches Hotel mit klassischem guten Service
Stayed 2 nights in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit. The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! The room was nice as well!
Stayed 5 nights in Jul 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in. Polite and professional staff in the restaurant. Food was ok. No view from the window of room 119
Stayed 1 night in Jun 2025

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno
Stayed 1 night in May 2025

10/10 Excellent

Jose peris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 2 nights in May 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amplias y bonitas las habitaciones El perro muy amable El hotel tiene una excelente ubicación
Stayed 1 night in May 2025

8/10 Good

Josep

Liked: Cleanliness, staff & service, property conditions & facilities
A mejorar la iluminacion del baño
Stayed 1 night in Apr 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy centrico

Recepcionistas maravillosos. Sobre todo un chico con pelo rapado por la mañana El desayuno muy bien, pero no quedaba claro las opciones y habia algunas personas atendiendo un poco bruscas. La habitacion bien. El albornoz agradeceria dieran opcion a talla grande para que todo le mundo pudiera usar
Stayed 1 night in Apr 2025

8/10 Good

moris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place but few services
Stayed 2 nights in Mar 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Repetiremos

Buenas ubicación, servicio y estancia. Muy recomendable. Repetiremos, gracias!
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Sympa et Un peu bruyant

Hôtel bien placé et accueillant avec un petit déjeuner sympa et les chambres aussi. Mais la literie était un peu bruyante ainsi que l’environnement général.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien,sitio súper limpio yameno muy confortable su habitación como sugerencia estaría bien que renovaran un poco los Televisores ya que no son Smart y no se tienen una opción tan amplia de entretenimiento
Stayed 1 night in Dec 2024

10/10 Excellent

Miren Biotza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Un 10!!! Me quedé una noche, ya que el día siguiente tenía la media y muy muy recomendable! Se preocuparon mogollón por nosotras y pedimos cena especial y nos la hicieron y aparte de eso nos dejaron quedarnos hasta 14:00 para poder ducharnos después de la carrera. Volvería sin duda ninguna!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Asuncion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción de hotel en Vitoria

Hotel con una situación muy buena, delante de la catedral. Moderno, funcional, cama cómoda y habitación muy correcta. Restaurante aconsejable, con una buena relación precio y calidad. Tiene parking. Personal muy amable. Sin duda una muy buena opción para visitar Vitoria
Stayed 1 night in Dec 2024

8/10 Good

Jochen

Liked: Cleanliness, staff & service
Nice place but walls are super thin. You hear everything if you have a room next to elevator, your neighbours or if there is someone talking on the floor The view outside my room was amazing though
Stayed 1 night in Nov 2024

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