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Hotel Silken Ciudad de Vitoria

4.0 star property
Hotel in Vitoria-Gasteiz with a 24-hour front desk and a coffee shop

Photo gallery for Hotel Silken Ciudad de Vitoria

Exterior
Lobby
Spa
Reception
Down comforters, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Club Double Room (Silken Club)

Down comforters, minibar, in-room safe, desk

Club Double Room (Silken Club)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Parking Included)

Down comforters, minibar, in-room safe, desk

Double Room (Parking Included)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Suite, Balcony

Down comforters, minibar, in-room safe, desk

Suite, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Down duvet
Separate bedroom
Bidet
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Down comforters, minibar, in-room safe, desk

Deluxe Double Room Single Use

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Bidet
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Club Double Room Single Use (Silken Club)

Down comforters, minibar, in-room safe, desk

Club Double Room Single Use (Silken Club)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Single Use

Down comforters, minibar, in-room safe, desk

Double Room Single Use

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room (extra bed for a child)

Down comforters, minibar, in-room safe, desk

Standard Double Room (extra bed for a child)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Bidet
Hair dryer
Eco-friendly toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Suite, Balcony (1 adult)

Down comforters, minibar, in-room safe, desk

Suite, Balcony (1 adult)

Highlights

Balcony
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
  • 40 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite (1 adulto)

Down comforters, minibar, in-room safe, desk

Junior Suite (1 adulto)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Bidet
Bathrobes
  • 30 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite

Down comforters, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (extra bed for an adult)

Down comforters, minibar, in-room safe, desk

Standard Room (extra bed for an adult)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Bidet
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Single Use (Parking Included)

Down comforters, minibar, in-room safe, desk

Double Room Single Use (Parking Included)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 20 sq m
  • Sleeps 1
  • 2 Large Twin Beds

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  • Free WiFi
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About the neighborhood

Map
Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008

What's nearby

  • Armory Museum of Alava - 3 min walk - 0.2 miles
  • Virgen Blanca Square - 8 min walk - 0.5 miles
  • Plaza de Espana - 9 min walk - 0.5 miles
  • Mendizorroza Stadium - 13 min walk - 0.7 miles
  • Cathedral of Santa Maria de Vitoria - 13 min walk - 0.7 miles

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
  • Vitoria (VIT) - 20 min drive

Restaurants

  • ‪La Pepita - ‬4 min walk
  • ‪Cafeteria Lovaina - ‬5 min walk
  • ‪O'Connors - ‬6 min walk
  • ‪Manai - ‬2 min walk
  • ‪Lascaray - ‬1 min walk

About this property

Hotel Silken Ciudad de Vitoria

Upscale hotel located in Lovaina
At Hotel Silken Ciudad de Vitoria, you can look forward to a coffee shop/cafe, a garden, and dry cleaning/laundry services. The on-site restaurant, Vitoria, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a snack bar/deli.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, a gift shop, and multilingual staff
  • Tour/ticket assistance, a TV in the lobby, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 149 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 26-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 17 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Vitoria

Things to do

  • Bicycle rentals
  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Frequently asked questions

Is Hotel Silken Ciudad de Vitoria pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Silken Ciudad de Vitoria?

Self parking is available for EUR 17 per day.

What time is check-in at Hotel Silken Ciudad de Vitoria?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Silken Ciudad de Vitoria?

Check-out is at noon.

Where is Hotel Silken Ciudad de Vitoria located?

Located in Lovaina, this hotel is within a 10-minute walk of Florida Park, Cathedral of Mary Immaculate, and Basque Parliament Building. Armory Museum of Alava and Convent of San Antonio are also within 10 minutes. Vitoria (VIO-Vitoria-Gasteiz Train Station) is 10 minutes by foot and Vitoria-Gasteiz Station is 10 minutes.

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Hotel Silken Ciudad de Vitoria Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 560 reviews
Rating 8 - Good. 206 out of 560 reviews
Rating 6 - Okay. 33 out of 560 reviews
Rating 4 - Poor. 8 out of 560 reviews
Rating 2 - Terrible. 6 out of 560 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Nice and beautiful hotel in city centre,
Stayed 1 night in Jun 2025

10/10

It was a very well located property, close to a park and a few minutes walk to the historic downtown. Hotel was nice, clean and with friendly staff.
Stayed 1 night in May 2025

10/10

Excellent
Stayed 1 night in May 2025

10/10

Great experience and pleasant stay. Definitely recommend.
Stayed 1 night in Mar 2025

8/10

Good location Needs a gym
Stayed 2 nights in Feb 2025

8/10

The hotel was OK
Stayed 1 night in Oct 2024

8/10

Close to center with restaurents/tapas bar around
Stayed 4 nights in Nov 2024

8/10

Hotel poorly sign posted when driving.. excellent food and bar. Pintxos lovely
Stayed 2 nights in Oct 2024

10/10

Fab place! Nice staff great location.
Stayed 1 night in Mar 2024

10/10

Lovely hotel, perfect for exploring Vitoria.
Stayed 1 night in May 2023

10/10

The STAFF was amazing and very helpful. Congratulations to all of the people that work on the front desk.
Stayed 2 nights in Sep 2024

10/10

Modern hotel (a little bit sterile), good parking and well located for a short walk into town
Stayed 1 night in May 2023

10/10

My favourite hotel in Vitoria-Gasteiz. Location good for a short walk into the old town, but easily accessible from the highway. Comfortable rooms, underground parking, reasonable price. Shame the Wellington bar is closed at the moment.
Stayed 1 night in Jul 2024

10/10

It was a beautiful hotel Very clean and comfortable It would be really helpful to be given the address to the parking that is connected to the hotel We parked somewhere else because we couldn’t locate it and it was double the price
Stayed 1 night in Jul 2024

10/10

A really great hotel, beautifuly modernised in a manner that preserves its art deco design. And the staff couldn't be more helpful. Strongly recommended!
Stayed 2 nights in Sep 2023

8/10

We enjoyed how centric it is to everything. We would walk everywhere so easily. Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.
Stayed 1 night in Oct 2022

10/10

Excellence in service, cleanliness and appearance
Stayed 1 night in Aug 2023

8/10

Personal amable
Stayed 1 night in May 2024

8/10

Centrally located to the city center. Terrible checkin and out process. Despite regular visits to this hotel they still request passport/company details during checkin process. Additionally making a copy of passport by the frontdesk person is NOT allowed by law! You never know when the database gets hacked and where this data is going to!
Stayed 4 nights in Sep 2024

6/10

Wonderfully helpful staff (Maria & Felipe were great) Unfortunately the rooms are outdated and since they're exterior, the sound proofing is pretty poor. Pretty loud traffic for a Saturday made the experience pretty suboptimal. The only option offered by the hotel was to pay extra for a quieter room. Disappointing experience.
Stayed 1 night in May 2024

10/10

The hotel was in a good location. The room was good. Coffee machine no tea. Silly cups . Tiny.. no glasses just paper cup in the bathroom. Breakfast was excellent. Good choices at buffet. Evening meal was poor. Very limited menu and poor food quality. The steak was 50% grisle and fat. Very tough.. My pork rib was tiny and very tough and full of tiny bones.
Internal view
Clear tiny cups next to our own mugs.
Lounge area
Lounge area
Stayed 2 nights in Aug 2022

2/10

AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!
Stayed 2 nights in Sep 2023

6/10

Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.
Stayed 1 night in Nov 2022

4/10

Paid to upgrade to junior suite (usually stay in Club room). Arrived very late after long motorway delays in France. Bed / mattress was so hard and uncomfortable. Had it not been so late and had we not been so tired I’d have insisted on changing rooms. On reflection, should have. Awful night sleep. Bed was very old and mattress equally so. Awful condition. Enjoyed breakfast (good service there), but reception / manager totally disinterested when told of the mattress problem. She sadly showed complete disdain when checking out, only interested in charging extra for the car parking. Stayed here three times now. Two good stays. This latest one ruined by a poor night sleep due to old bed and mattress (in the supposedly best rooms available).
Stayed 1 night in Jan 2024

6/10

The location is right on the outside of Old Town. It was within walking distance to most things. The male hotel staff at the front desk were very friendly. The female staff were rude. There was one staff member that literally stopped talking to me and started working on other things. I asked if we were done with our transaction because she simply let me stand there. The room smelled like cigarette smoke, but it was supposedly a non smoking room. I have allergies so we had to keep the door open. This hotel also only has TWO seasons (one for the heat and one for the AC). I tend to run warm and wanted AC to sleep, but in the fall they turn off the AC. So, we slept with the door open, but it was so noisy it was difficult to sleep. The wifi was terrible and slow. They also limit your devices, that you hook up to the internet, to 2. That was a first for me. The breakfast was really good and had a wide selection.
Stayed 2 nights in Sep 2022