- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
My stay at this establishment was ok, nothing to write home about. The room was cleaned and the housekeeper was about the nicest individual on the premises. She cared about the room being cleaned and at times even hurried up to make sure we had the room as soon as possible. The night we checked in, the gentleman at the front desk wasn't welcoming, though he greeted us after we greeted him, he did not display a client centric attitude. There was no one to help get our bags to our room, so after a long travel day to get to the mansion, we did that ourselves while the carts to carry the bags sat in the corner of the lobby. The next few mornings, as my wife and I walked down the stairs to go for breakfast, as a guest you'd expect to be greeted since there was someone occupying the desk, that wasn't so. We greeted him as if he was the guest and his response wasn't even friendly. That gentleman is different from the person who checked us in, he seemed like one of the owners or a manager, which would make this even worst. As we checked out to leave, I was asked by a young woman about my stay, and I immediately thought wow, for the first time, someone cared enough to ask, other than the housekeeper. By then it was too late and my response was a vague "good". I was too tired and had to leave, hence I didn't give my feedback then. I guess my expectations were set too high since the reviews seemed to be good prior to booking the place.