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Hotel Kernayel

Property class: 2.5

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Photo gallery for Hotel Kernayel

Exterior - Hotel Kernayel (Pucón)
Outdoor pool - Hotel Kernayel (Pucón)
Room - Hotel Kernayel (Pucón)
Restaurant - Hotel Kernayel (Pucón)
Restaurant - Hotel Kernayel (Pucón)
At Hotel Kernayel, you can look forward to free continental breakfast, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and an outdoor entertainment area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Chalet Standard

Laptop workspace, blackout drapes, WiFi (free), bed sheets

Chalet Standard

  • 55 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Standard Double Room, Private Bathroom

Standard Double Room, Private Bathroom | Laptop workspace, blackout drapes, WiFi (free), bed sheets

Standard Double Room, Private Bathroom

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Shower, free toiletries, hair dryer, towels

Standard Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Double Room Standard

Lobby

Double Room Standard

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Standard

Lobby

Triple Room Standard

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Pucón, Hotel Kernayel is on the boardwalk/promenade. Travelers eager for a bit of culture can stop by Museo Mapuche Pucon, while those wishing to experience the area's natural beauty can explore Villarrica National Park and Huerquehue National Park. Visit our Pucón travel guide
Map
Av Camino Internacional 1395, Pucón, Araucania, 4920894

What's nearby

  • A silhouette of a person standing by a body of water during sunset.
    Pucon Beach
    3 min drive - 1.4 miles
  • Cascadas de Rio Turbio
    9 min walk - 0.5 miles
  • Santa Clara Monastery
    16 min walk - 0.9 miles
  • Feria Artesanal
    17 min walk - 0.9 miles
  • Enjoy Pucon Casino
    2 min drive - 1.1 miles

Getting around

  • Valdivia (ZAL-Pichoy)
    108 min drive

Restaurants

  • Café Luthier
    13 min walk
  • Mamas&Tapas
    14 min walk
  • Feria Campesina
    9 min walk
  • Papas Fritas El Maiten
    10 min walk
  • Campos Restaurant
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Kernayel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Kernayel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Kernayel?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kernayel?

Check-out is at 11 AM.

Where is Hotel Kernayel located?

Situated on the boardwalk/promenade, this hotel is within 1 mi (2 km) of Cascadas de Rio Turbio, Feria Artesanal, and Santa Clara Monastery. Lake Villarrica and Museo Mapuche Pucon are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Kernayel Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

8.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, friendly staff, and good value
Verified review

10/10 Excellent

JUAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar muy cerca de todo.

Excelente atención e instalaciones, lo recomiendo completamente. Gracias
Stayed 1 night in Feb 2019
Verified review

6/10 Okay

magaly

Liked: Cleanliness, property conditions & facilities

falta en habitaciones

Las habitaciones deberían tener aire acondicionado dado que el calor en verano en Pucón es muy intenso. Las habitaciones debieran tener un frigobar considerando que las habitaciones son muy calurosas.
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located a little far out of town for easy walking, but the rooms had everything we needed. We were upgraded to a cabana instead of a hotel room upon checking in, which suited our needs well.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel y excelente atención

Una excelente opción, calidad-precio, tranquilo, con una muy buena infraestructura y una atención destacada. Habitación amplia, buen baño,excelente desayuno.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia

Muy buena experiencia
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

RAUL

Liked: Cleanliness, property conditions & facilities, room comfort

Bueno recomendable

Buena estadia, desayuno pobre
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Stefano

Liked: Cleanliness
Disliked: Staff & service

Grazioso hotel vicino al centro di Puconn

Hotel di dimensioni ridotte ben localizzato con camere pulite e gradevoli. Buona la colazione. Il personale è risultato piuttosto deludente non ci hanno tenuto le valigie il giorno del check out e quasi tutti si sono dimostrati frettolosi e poco accoglienti. Il check in in Cile inizia alle 15 e noi arrivavamo da Santiago in pullman e l'accoglienza al mattino è stata un po' imbarazzante. Per il resto abbiamo fatto sempre gite fuori per cui si tornava la sera abbastanza stanchi. Visto il.paesaggio meraviglioso e le gite splendide una accoglienza più amichevole sarebbe stato meglio
Stayed 3 nights in Jan 2018
Verified review

10/10 Excellent

Luis Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estacionamiento y baño

Las piezas no cuentan con estacionamiento cerrado, me encontré con un rayón producido por otro vehículo por supuesto desconocido. Baños interiores sin una buena ventilación. Aparte de eso lo encontré bien
Stayed 5 nights in Jan 2018
Verified review

8/10 Good

gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Buen lugar, un poco alejado del centro gastronomico de la ciudad.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort