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Enjoy Pucon

Property class: 3

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Photo gallery for Enjoy Pucon

A wicker lounge chair with a plate of fruit and a drink, overlooking a beach with people in the background. - Enjoy Pucon (Pucón)
An indoor swimming pool with a view of a lake and mountains, surrounded by large windows and a wooden deck. - Enjoy Pucon (Pucón)
A bar area with wooden shelves displaying bottles and decorative items, a counter with stools, and large windows offering a view. - Enjoy Pucon (Pucón)
A spacious dining area with long wooden tables, hanging wicker pendant lights, and a view of the outdoors through large windows. - Enjoy Pucon (Pucón)
A spacious indoor area with blue sofas, a wooden coffee table, and large arched windows offering views of a garden with pink flowers. - Enjoy Pucon (Pucón)
Consider a stay at Enjoy Pucon and take advantage of a free breakfast buffet, a casino, and a terrace. Hit the jackpot at this hotel with amenities such as 28 casino gaming tables and 519 slot machines. Treat yourself to a massage, a body treatment, or a manicure/pedicure at the onsite spa. The on-site restaurant, Restaurante Rangue, offers breakfast, lunch, and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room (Matrimonial)

A neatly made bed with white linens, a dark headboard, and bedside lamps.

Standard Double Room (Matrimonial)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room (Matrimonial)

A large bed with white linens, a bedside table with a lamp, and a wall-mounted light fixture.

Superior Double Room (Matrimonial)

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room

A large bed with a dark headboard, a bedside table with a lamp, and a window with curtains.

Superior Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Quadruple Room

A large bed with a dark headboard, a bedside table with a lamp, and a window with curtains.

Superior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room

A hotel room with two beds, a large window with a view of the sea, a bedside table with a lamp, and a phone.

Standard Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room

A hotel room with two beds, a desk with a computer, a chair, and a lamp.

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 3 Twin Beds

View all photos for Standard Quadruple Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite

A modern hotel room with a large bed, bedside tables, a nightstand, a small sofa, and a mirror on the wall.

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Quadruple Room)

A modern hotel room with a large bed, bedside lamps, a desk, and a view of the outdoors.

Suite (Quadruple Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located in Pucón, Enjoy Pucon is on a lake. Museo Mapuche Pucon and Ruka Mapuche are cultural highlights, and some of the area's activities can be experienced at San Luis Hot Springs and Menetue Hot Springs. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with horse riding nearby. Visit our Pucón travel guide
Map
Clemente Holzapfel 190, Pucón, Araucania, 4920000

What's nearby

  • A lake with seagulls on a rocky shore, a snow-capped mountain in the background, and a forested hillside.
    Pucon Beach
    3 min walk - 0.2 miles
  • A lake with kayakers, a forested hill, and a snow-capped mountain in the background.
    Lake Villarrica
    3 min walk - 0.2 miles
  • A lake with a mountain in the background.
    La Poza
    6 min walk - 0.3 miles
  • Enjoy Pucon Casino
    1 min walk - 0.1 miles
  • Pucón Peninsula
    3 min walk - 0.2 miles

Restaurants

  • Spezialitaten
    1 min walk
  • Criolla
    5 min walk
  • El Camino
    3 min walk
  • La Marmita
    6 min walk
  • La Maga Parrilla Uruguaya
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Things to do

  • 28 gaming tables
  • 3 outdoor pools
  • 519 slot machines
  • Casino
  • Full-service spa
  • Health club
  • Ski passes
  • Ski storage

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Null
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - September 2022
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 30000 per pet, per day, plus a deposit of CLP 120000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of CLP 80000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 120000 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The seasonal pool will be open from December 15 to March 15
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Enjoy Pucon have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 8:00 AM–10:00 PM.

Is Enjoy Pucon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a deposit of CLP 120000 per stay and a fee of CLP 30000 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Enjoy Pucon?

Check-in start time: 4 PM; Check-in end time: 4 AM.

What time is check-out at Enjoy Pucon?

Check-out is at noon.

Does Enjoy Pucon provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 16000 per person applies.

Where is Enjoy Pucon located?

Situated on a lake, this spa hotel is within a 5-minute walk of Enjoy Pucon Casino, Pucon Beach, and Pucón Peninsula. Lake Villarrica and La Poza are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Enjoy Pucon Reviews

7.8

Good

8.2

Cleanliness

9.2

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 123 out of 367 reviews
Rating 8 - Good. 117 out of 367 reviews
Rating 6 - Okay. 77 out of 367 reviews
Rating 4 - Poor. 32 out of 367 reviews
Rating 2 - Terrible. 18 out of 367 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and helpful staff- breathtaking views of the lake and plaza de armas
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect mix of modern and history

Nice hystorical hotel with a fantastic SPA
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will definitely stay there again.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. In the middle of the downtown. Love it
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old star coming back

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.
Stayed 2 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience not worth the price

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faltou ducha higiênica nos banheiros. O Frigobar estava trancado. O chuveiro demorou para esquentar. Não ficou claro na reserva que o meu filho menor de idade não podia usar a piscina interna aquecida. Ele ficou muito frustrado. O Café da manhã estava muito lotado as 10h faltando talheres, copos e pratos. Não tem sala jogos.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Disliked: Cleanliness, property conditions & facilities
Limpieza defectuosa. Falencias en la mantencion
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Los Cogines de las Camas eran muy incómodos para dormir.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Desayuno muy malo
Stayed 3 nights in Jul 2026