Does Termales del Otoño have a pool?

Yes, this property has an outdoor pool.

Is Termales del Otoño pet-friendly?

No, pets are not allowed at this property.

How much is parking at Termales del Otoño?

Self parking is free at this property.

What time is check-in at Termales del Otoño?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

Where is Termales del Otoño located?

Situated in the mountains, this spa hotel is steps from Otono Thermal Springs, and within 9 mi (15 km) of Palogrande Stadium and Torre de El Cable. Los Yarumos Ecopark and Villamaria Cable Via are also within 9 mi (15 km).

10/10 Excellent

Fernando

Oct 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to vist

Stayed 1 night in Oct 2025

8/10 Good

Carlos

Oct 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel areas are beautiful and well maintained. The thermal pools are really relaxing. The only thing we didn’t like was the bed. Mattress was extremely hard.

Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Aug 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to relax

Stayed 1 night in Jul 2025

8/10 Good

Ramon

Sep 20, 2025

Liked: Cleanliness, property conditions & facilities

It's a nice place, the only bad thing is that they have bad service in the thermal areas.

Stayed 1 night in Sep 2025

10/10 Excellent

Diego

May 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Just beautiful. Service was amazing. Our cabin for my family with its own thermal was a plus. Food at restaurant was great.

Stayed 1 night in May 2025

10/10 Excellent

Lina

Nov 13, 2024

Liked: Amenities

Incredible property absolutely worth the drive!

Stayed 1 night in Nov 2024

10/10 Excellent

RICARDO

Aug 29, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best place to enjoy the life.

Stayed 1 night in Aug 2023

10/10 Excellent

Carolina

Oct 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They have 8 spot for Termal water

Stayed 1 night in Sep 2024

8/10 Good

Yuliana

May 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities

I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing

Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Jul 1, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

We loved this place, the Cabana are comfy and surrounded by beautiful mountains and natures. The hot spring pools are nice and not crowded. It’s a great place to relax. The service of the Spa was incredible, my vacation was a nightmare with a back pain, Olga made me a message, she did a great job!!! very professional and kindest, I’m feeling much better now, thanks Olga, we want to come back and staying longer

Stayed 1 night in Jun 2022

10/10 Excellent

Aaron

Jul 12, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aaron LaLux Approved!

There are not enough words in the dictionary to describe the wonderful experience that this hotel resort is. Between the minimalist architecture the delicious food and of course they always welcome in Hot Springs, this place is an absolute joy. If you get the opportunity to stay here definitely do. A wonderful world class establishment on every level. Aaron La Lux approved

Stayed 1 night in Jun 2022

8/10 Good

David

Dec 23, 2023

Liked: Cleanliness, amenities

The amount of pools was good. Temperture of msny pools wetr not hot enough.

Stayed 1 night in Dec 2023

6/10 Okay

Nir

Jun 22, 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

old room ,small bathroom, slow internet , a jungle outside your window. no heating or a/c ,difficult access ,not for business travelers.

Stayed 1 night in Jun 2024

2/10 Terrible

juan

Aug 3, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Terrible hotel. Service is horrible. Never going back

Stayed 1 night in Jul 2023

6/10 Okay

Edward and Brady

Jul 30, 2023

Liked: Cleanliness, amenities, property conditions & facilities

The property overall is quite lovely. I would say they fail, mainly in communication and customer service.

Stayed 2 nights in Jul 2023

6/10 Okay

Diana

Dec 3, 2022

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

This property has big problems with humidity , the old section is due for an overhaul, the new section is very, nice , the food is very good but, they are in need of more servers and food. They have great potential but they have to design a realistic plan for the future, lot needs to be done!!

4/10 Poor

Clara

Mar 25, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Rude front desk person.

Stayed 1 night in Mar 2023

4/10 Poor

Julius

Sep 4, 2023

Liked: Property conditions & facilities

Disliked: Staff & service

Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nightmare. Waiting line to check out was terrible.

Stayed 1 night in Sep 2023

4/10 Poor

Manuela

Jul 31, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The streets leading to the hotel are in very bad shape.Room full of spiders. not one vegan option and they don’t even make the effort to accommodate you, had to leave the premises in order to eat. They sell the hotel as tranquil and relaxing; it is everything but that, the pools are open 24 hours and guests take speakers with them and don’t let you sleep. Very displeased with my stay.

Stayed 2 nights in Jul 2023

6/10 Okay

Mereline

Sep 4, 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We didn't like the reception/ frontdesk. We did not received our room on time. We suppose to check in by 4pm but we came by4:30pm and received our room by 5:50 pm. Take to long to che k in and also check out. They had Lso overcharged us on taxes but because we notice we claim them and they give us a credit. But I have to say the place is very beautiful. Only a bad service from the frontdesk.

Stayed 1 night in Sep 2023

4/10 Poor

Adi

Sep 3, 2023

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Not worth the price

Too expensive for what you get. No hot water or water at all at the shower or toilets. The cabin shape is not meeting the price they charging. The customer service is horrible don’t expect to any attention or professionalism from the staff. The food is horrible need to bring food with you or drive 15 min to the city to find something to eat The only thing it’s nice it’s the pools and the nature around. Not worth the price.

Stayed 1 night in Sep 2023

6/10 Okay

Luis

Sep 21, 2023

Liked: Property conditions & facilities

Disliked: Cleanliness, amenities

The property has a lot of potential but it's poorly operated and the surroundings are not nice at all. The jacuzzi in the room was not clean when we arrived and the room was not ready. There was no hot water and no hair dryer available. We asked for a hair dryer and they sent us a small one that didn't work properly. We asked to talk to the manager and he refused to talk to us.

2/10 Terrible

Cindy

Jul 27, 2023

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service, amenities

The property is very nice. However, the staff is not very attentive or informative at all. We had three rooms and they all had and were missing different things. We were provided with two towels for each room and we had 4 people staying in each room. The safe deposit boxes didn’t work, we asked for someone to take a look and no one did. Two of the rooms didn’t have hot water, we asked for someone to take a look and no one did. We also asked for two blankets since it was cold and they were not provided. The property is big and is lacking signs. If you don’t care for the service then this is a great place to stay and only care for the looks then this is a great place for you. If you care for good service, then go somewhere else. Won’t be coming back to this place.

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Jun 22, 2024

Disliked: Staff & service, property conditions & facilities

Unfortunately a disaster!

Unfortunately, there is only one good thing to say about this hotel. The pools are in good shape and super nice! However: We booked a "Luxury"-room... - the bathroom door was broken and could not be closed - the heating system was broken. The room temperature did not exceed 18 degrees during the entire stay - there is no hook or anything similar to hang the towels. (Not that they would dry anyway in regard of the room temperature) - the food is extremely overpriced compared to quality you get and usual Colombian prices - during check-in, the room keys and taxes were programmed/charged for one night, even though we had a reservation for two nights. This resulted in another rather unexpected charge in taxes during check out and an additional visit at the reception for reprogramming the keys during the stay -the TV-remote battery needed to be replaced. It took three visits at the reception and a five hour wait until it was replaced - there is a good selection for breakfast. However, even the hot dishes are quite cold and unfortunately the food quality lacked - Expedia tried to get in touch with the hotel concerned my reservation and they were not able to reach the hotel by phone or email for several days - the restaurant does only have digital menus. Make sure you have your phone with you Few of these points are definitely not that bad.. However, they add to the overall "experience" and show the level of detail given to the customer experience. Profit over Quality!

Stayed 2 nights in Jun 2024

6/10 Okay

Martin

Apr 12, 2024

We loved all the pools and their surroundings. The areas around them were clean, provided sufficient chairs and tables to accommodate the number of people each pool can receive. The entire site with the pools, cabanas, main complex and the newer buildings is exquisite. Our ´Luxury’ room was a disappointment. The Block C where it was located is obviously not complete; the hallways dirty, the room was new but lacked furniture. The bathroom is poorly designed, with light switches located behind the door, room to hang only 1 towel (for a place where people spend a good portion of their time in or around water!) our toilet seat was loose and on the first morning the toilet paper holder came off the wall. We wrote to reception about it but got nothing fixed after 3 nights there. No tissues provided and no face clothes provided. We had to chase people to get fresh towels or hand in the wet ones from the pools. There is framework for other conveniences in the room, like for a small fridge, but there was none. The closet only had 2 hangers. No iron nor ironing board. The soundproofing of the room is overrated. On the 2 morning of our stay, at 8:30 am the breakfast buffet had empty pans for scrambled eggs, empanadas and we were told there was no more although breakfast was on until 10am. Generally the food in the restaurant was average at best. The service was good however, except for one overzealous server on our first night. Greeting at reception was luke warm at best and insu

Stayed 3 nights in Apr 2024

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