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Ponient Vila Centric by PortAventura World

4.0 star property
Hotel in Vila-Seca with theme park shuttle service and a seasonal outdoor pool

Choose dates to view prices

Located near PortAventura World, Ponient Vila Centric offers a spa for unwinding after adventure-filled days. Guests can sip drinks at the poolside bar, dine at the on-site restaurant, grab coffee at the café, and use in-room WiFi while planning their next local exploration.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking available
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Apartment (4 adults) + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartment (4 adults) + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (2 adults) + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 adults) + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room + PortAventura Park & Ferrari

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room + PortAventura Park & Ferrari

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Apartment (2 adults + 1 children) + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 adults + 1 children) + PortAventura Park & Ferrari Land

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (2 adults + 2 children) + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 adults + 2 children) + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (3 adults + 1 child)+ PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartment (3 adults + 1 child)+ PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (2 adults + 2 children)

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 adults + 2 children)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (2 adults +1 child)

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 adults +1 child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (2 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Apartment (2 Adults)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (3 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Apartment (3 adults + 1 child)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Apartment (4 adults)

1 bedroom, premium bedding, minibar, in-room safe

Apartment (4 adults)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Standard Double Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Apartamento (3 adultos)

1 bedroom, premium bedding, minibar, in-room safe

Apartamento (3 adultos)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Apartamento (3 adultos) + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartamento (3 adultos) + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Apartamento 1 adulto + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Apartamento 1 adulto + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
  • Sleeps 1
  • 1 Double Bed

View all photos for Apartamento 1 adulto

1 bedroom, premium bedding, minibar, in-room safe

Apartamento 1 adulto

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bidet
  • Sleeps 1
  • 1 Double Bed

View all photos for Estandar Doble 1 adulto + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Estandar Doble 1 adulto + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • Sleeps 1
  • 1 Double Bed

View all photos for Estandar Doble 1 adulto

1 bedroom, premium bedding, minibar, in-room safe

Estandar Doble 1 adulto

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Doble 1 adulto + PortAventura Park & Ferrari Land

1 bedroom, premium bedding, minibar, in-room safe

Superior Doble 1 adulto + PortAventura Park & Ferrari Land

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Doble 1 adulto

1 bedroom, premium bedding, minibar, in-room safe

Superior Doble 1 adulto

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
  • Sleeps 1
  • 1 Double Bed

About the neighborhood

Map
Avda Ramon D'Olzina 52, Vila-Seca, tarragona, 43490

What's nearby

  • PortAventura World - 5 min drive - 2.0 miles
  • Ferrari Land - 5 min drive - 2.0 miles
  • Illuminated Fountain - 7 min drive - 2.9 miles
  • Lumine Mediterránea Beach Club & Golf Community - 8 min drive - 3.8 miles
  • Cala Font Beach - 12 min drive - 4.7 miles

Getting around

  • Vila-Seca Station - 10 min walk
  • Reus (REU) - 8 min drive

Restaurants

  • ‪Theatre Village - ‬4 min walk
  • ‪Restaurant Mediterrà - ‬3 min walk
  • ‪Delhi Kebab House - ‬7 min walk
  • ‪Melvin - ‬3 min walk
  • ‪Las Mil y Una, hamburguesas - ‬5 min walk

About this property

Ponient Vila Centric by PortAventura World

Upscale hotel near PortAventura World
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Ponient Vila Centric by PortAventura World. The on-site restaurant, Hotel Vila Centric, offers breakfast, lunch, and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), a free theme park shuttle, and self parking (surcharge)
  • Luggage storage, concierge services, and a 24-hour front desk
  • Tour/ticket assistance, multilingual staff, and an elevator
Room features
All 94 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Changing tables, baby baths, and travel cribs
  • Bathtubs, bidets, and hair dryers
  • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Property grounds

PortAventura Hotel Gold River

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 775 reviews
PortAventura Hotel Gold River

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Covered self parking on site (EUR 12 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 11 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Vila Centric

Things to do

  • Billiards/pool table
  • Library
  • Seasonal outdoor pool

Family friendly

  • Baby bath
  • Changing table
  • Free theme park shuttle
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub
  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some rooms include PortAventura Park and Ferrari Land tickets, as indicated on the room name. For stays of 1 and 2 nights, guests receive 1 day/2 parks ticket. For stays of 3 or more nights, guests receive 2 days/2 parks tickets. Discounts towards the purchase of tickets for Caribe Aquatic Park are available. Ticket availability is subject to the park opening dates; guests may check the PortAventura World official website for the schedule.
During the summer season, the hotel provides shuttle service to PortAventura World. Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11 per person
  • Covered self parking fee: EUR 12 per night
  • Rollaway bed fee: EUR 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000802

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Atenea Aventura
Mercure Atenea Aventura Aparthotel
Mercure Atenea Aventura Aparthotel Vila-Seca
Mercure Atenea Aventura Vila-Seca
Mercure Atenea Aventura VilaS

Frequently asked questions

Does Ponient Vila Centric by PortAventura World have a pool?

Yes, this property has a seasonal outdoor pool.

Is Ponient Vila Centric by PortAventura World pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ponient Vila Centric by PortAventura World?

Self parking is available for EUR 12 per night.

What time is check-in at Ponient Vila Centric by PortAventura World?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Ponient Vila Centric by PortAventura World?

Check-out is at 11:00 AM.

Where is Ponient Vila Centric by PortAventura World located?

Situated in Vila-Seca, this hotel is 0.5 mi (0.8 km) from José Carreras Auditorium and 1.9 mi (3.1 km) from PortAventura World. Ferrari Land and PortAventura Caribe Aquatic Park are also within 3 mi (5 km). Vila-Seca Station is 10 minutes by foot.

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Reviews

Ponient Vila Centric by PortAventura World Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Location

8.6

Staff & service

7.8

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 250 out of 663 reviews
Rating 8 - Good. 301 out of 663 reviews
Rating 6 - Okay. 77 out of 663 reviews
Rating 4 - Poor. 21 out of 663 reviews
Rating 2 - Terrible. 14 out of 663 reviews

Reviews

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice facility, just need USB ports for charging devices.
Stayed 1 night in Jul 2023

4/10 Poor

VALERIE

Barely a 3-star hotel

Checkin was ok, staff is multilingual We didn’t use the paid parking as you can park outside Lift wasn’t working on our arrival, our bedroom was at the fourth floor!!! Our bedroom was flooded, it was raining very badly so we requested another one and had to go downstairs again (no lift, remember?) Change was quick In the second bedroom, the stovetop wasn’t working, the furniture and bathroom were outdated and we had only two towels for 4 guests. There was a dishwashing kit, very useful. Spa facilities are very outdated too but massage was great, the sauna wasn’t working. The lift wasn’t working again so we had to go through the service stairs to get to our bedroom. Access to the pool is 8€ for the whole stay. Breakfast at the restaurant was ok but could be better, on the second morning the microwave and the toasters weren’t working either. Pool table wasn’t working in the reading room, sliding doors of the main entrance were out of service too. The hotel is close to PortAventura, Tarragona and Salou, so very well located but deserve a full revamp and complete refurbishment. Too many things weren’t working even if the price was affordable. We always book 4-star hotels but this one was by far the most disappointing and doesn’t deserve this ranking.
Stayed 2 nights in Sep 2022

8/10 Good

morgane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super emplacement par rapport au parc, chambre spacieuse, petit déjeuner excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveremos

Siempre muy amables y una atención muy especial en desayunos.
Stayed 10 nights in Jul 2025

10/10 Excellent

carmen

Liked: Cleanliness, amenities, property conditions & facilities
Hôtel très bien ,chambres grandes,et bonne literie, emplacement calme.Piscine super agréable quand il fait chaud.Petit déjeuner complet,rien a dire rapport qualité prix top.
Stayed 1 night in Jun 2025

10/10 Excellent

Noelia

Liked: Cleanliness, property conditions & facilities, room comfort
Buena, por destacar algo, me hubiera gustado que el menaje estuviese disponible en la habitación y no tener que bajar a buscar a recepción
Stayed 1 night in Jun 2025

6/10 Okay

FRANCISCO

Liked: Cleanliness, staff & service
Está bien, como siempre que he venido aquí, excepto por que ya tratan a los que somos trabajadores como si fuéramos turistas de lujo. Cena cara, 20 € bebida no incluida. En conclusión, nos están cerrando las puertas a los que tenemos que trabajar fuera de casa.
Stayed 1 night in Jun 2025

4/10 Poor

Andrea

Disliked: Room comfort
Fue una salida de una noche, pedimos cama matrimonial y nos dan cama separada, tuvimos que volver a bajar del 5to piso para q nos cambien la tarjeta. Viendo que éramos una pareja nos dan una habitación que era compartida, solo nos dividía una puerta de la otra habitación que tenía niños. La cama hacia ruido y el colchón no era de lo más cómodo. No hay parking, tuvimos que dar varias vueltas hasta encontrar sitio.
Stayed 1 night in Apr 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
parking garage expensive
Stayed 2 nights in Mar 2025

8/10 Good

Víctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio calidad excelente Muy limpio y bien cmunicado
Stayed 2 nights in Jan 2025

6/10 Okay

friedrich

Liked: Cleanliness
Disliked: Staff & service

muy caro para lo que es

vasos de plástico, reception super lenta
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una notte verso l'Andalucia

Una sola notte di passaggio versa la destinazione finale. Mi fermo sempre in questo hotel, molto accogliente, comodo e dotato di tutti i confort
Stayed 1 night in Jan 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ðesayuno bufé
Stayed 1 night in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

à la maison

idéal. Nous étions fatigué de la journée au Parc et avons trouvé le confort, la quiétude et une cuisine ! La bibliothèque est ravissante.
Stayed 1 night in Oct 2024

6/10 Okay

Anna

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
muy comodo y buen personal, pero la puerta de mi habitacion iva mal la puerta.
Stayed 1 night in Oct 2024

8/10 Good

Mercedes Socorro

Liked: Cleanliness, amenities, property conditions & facilities
Buen alojamiento cerca de portaventura
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien de plus
Stayed 1 night in Sep 2024

10/10 Excellent

Maria del carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Destacar el personal de recepción y la cercanía a Portaventura
Stayed 1 night in Sep 2024

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel

Hôtel propre, bien situé pour aller à PortAventura avec un service de navette. Bon buffet pour le petit déjeuner. Petit bémol, les chambres ne sont pas très bien insonorisées
Stayed 1 night in Aug 2024

2/10 Terrible

Dulce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quarto excelente. Limpeza excelente. Os funcionários não foram muito simpaticos, principalmente na receção. Para quem vai ao parkaventura, a localização é muito boa. Vale a pena comprar os bilhetes para o parque, no hotel. Tivemos 50% de desconto.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
On a passé un nuit dans cet hôtel très correct qui offre de bonnes prestations. Quelques améliorations serait les bienvenues notamment au niveau de la climatisation de la chambre qui ne marchait pas très bien et du petit déjeuner où les jus de fruits sont indignes d'un hôtel 4 étoiles. A par ça, le personnel est très serviable et très agréable.
Stayed 1 night in Jul 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Venden más habitaciones de las que tienen

Llamo para avisar que llegariamos sobre las 22, nos dicen que ningún problema, que la habitación esta desde hace 3 meses pagada. Al llegar nos dan la habitación 608 y al abrir nos encontramos la habitación habilitada. Bajamos a recepción y nos dicen que la 608 la tenemos desde hace 1 semana asignada. Nos buscan otro hotel en Port aventura, llegamos alli sobre las 12 de la noche y al llegar con el coche no nos dejan pasar, que nuestra matricula no estaba registrada. Al llegar la habitación no estaba preparada… tardan mas de 1 hora en darnos las sabanas. Con un niño de 4 años y a la 1 de la noche aún estabamos todos despiertos. Al dia siguiente nos decian que no teniamos derecho ni a piscina ni desayuno… y eso que donde deberíamos estar tenia piscina y spa.A las 11 de la mañana nos fuimos muy decepcionados. Encima el hotel donde nos metieron, la mansión de lucy nos decía que deberíamos estar agradecidos, que ese hotel es mejor, pero esas no son formas de tratar a clientes, me quedo mejor con un hotel de menor categoría si es trato es mejor
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to PortAventure

Nice hotel, big rooms, parking on the street is easy to get.
Stayed 1 night in Jun 2024

8/10 Good

Víctor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Relación precio calidad muy correcto
Stayed 2 nights in Feb 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, room comfort, communication
El personal del hotel muy amable y estancia muy agradable.Comida muy buena .La habitación espectacular,camas y almohadas muy cómodas, todo muy limpio. Lo recomiendo, volveremos a ir.
Stayed 1 night in Dec 2023

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