See all properties

SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco hotel with free breakfast and free valet parking

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lobby sitting area
Rooftop terrace
Deluxe Room, 1 King Bed, Non Smoking, City View | View from room
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | View from room

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Minibar
Satellite channels
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Superior Room, 2 Twin Beds, Non Smoking, City View | Minibar, desk, free WiFi

Superior Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Minibar
Satellite channels
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Suite, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Separate bathtub and shower
  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Minibar
Satellite channels
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Executive Room, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Separate bathtub and shower
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn & Suites Vientiane by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
10.0 out of 10, Exceptional, 19 reviews
Holiday Inn & Suites Vientiane by IHG

About the neighborhood

Map
101 Chao Anou Road, Vientiane, 85621

What's nearby

  • Mekong Riverside Park - 5 min walk - 0.3 miles
  • Ban Anou Night Market - 7 min walk - 0.4 miles
  • Talat Sao - 15 min walk - 0.8 miles
  • Vientiane Center - 2 min drive - 1.2 miles
  • Patuxay - 2 min drive - 1.7 miles

Getting around

  • Nong Khai Na Tha Station - 31 min drive
  • Wattay Intl. Airport (VTE) - 12 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Hotel located in Chinatown
Consider a stay at SureStay Hotel by Best Western Vientiane and take advantage of free continental breakfast, a coffee shop/cafe, and a bar. Free in-room WiFi is available to all guests, along with a 24-hour business center and a restaurant.
You'll also enjoy the following perks during your stay:
  • Free self parking and valet parking
  • Express check-out, a front-desk safe, and tour/ticket assistance
  • A porter/bellhop, a 24-hour front desk, and concierge services
Room features
All 68 rooms feature comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and minibars.
Other amenities include:
  • Free toiletries and hair dryers
  • 32-inch Smart TVs with satellite channels
  • Daily housekeeping, desks, and phones

Languages

English, French, Lao, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2019
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LAK 225000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of LAK 500000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: LAK 225000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

Is SureStay Hotel by Best Western Vientiane pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Hotel by Best Western Vientiane?

Self parking and valet parking are free at this property.

What time is check-in at SureStay Hotel by Best Western Vientiane?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at SureStay Hotel by Best Western Vientiane?

Check-out is at noon.

Where is SureStay Hotel by Best Western Vientiane located?

Located in Chinatown, this hotel is within a 10-minute walk of Xieng Khuan, Mekong Riverside Park, and Lao National Culture Hall. Lao National History Museum and Ban Anou Night Market are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 51 reviews
Rating 8 - Good. 14 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ya

Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay here. Great location and great views from our balcony. The staff are all amazing, everyone was so friendly and attentive. Our Deluxe room had everything we needed and more. Very well managed and cared for hotel, might be one of the best in Vientiane. Wonderful!
Stayed 5 nights in May 2025

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast.
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would recommend.
Stayed 1 night in Mar 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Very good value stay at a great location. Will stay here again.
Stayed 4 nights in Jan 2025

8/10 Good

SAMPHANH

Liked: Amenities
Close to river
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down. The staff were warm and engaging. Most enjoyable stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Keng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again.
Stayed 1 night in Jan 2025

10/10 Excellent

Ieng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market.
Stayed 17 nights in Jan 2025

10/10 Excellent

SAMPHANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road construction
Stayed 3 nights in Apr 2025

8/10 Good

Ki Bong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Sung A

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sinhpraseuth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Stayed 3 nights in Dec 2024

8/10 Good

Purobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English.
Stayed 1 night in Feb 2025

8/10 Good

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location is great. Great staffs and very clean.
Stayed 2 nights in Nov 2022

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,great location and very clean.
Stayed 2 nights in Nov 2022

2/10 Terrible

Paul

Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

10/10 Excellent

genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

6/10 Okay

Donna

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Stayed 1 night in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stingy

It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

10/10 Excellent

Lakhouanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

SAMPHANH

Stayed 3 nights in Apr 2025

6/10 Okay

kunio

フロント以外のサービスがマイナス点

以前にオープン時に3回程宿泊実績が有ります。 以前に比べて、フロント周りは良かったと思います。 朝食会場は、混雑していて席を探すことが大変。 また、1日目は朝食の卵料理のオーダーも来なかった。 部屋の清掃は、15時過ぎに来ましたが水以外の補充が有りませんでした。 貰いに行くと、嫌そうな返事での対応でした。
Stayed 2 nights in Feb 2025