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Mercure Wien City

4.0 star property
Riverwalk hotel in Vienna with a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Wien City

Exterior
Bar (on property)
Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
This upscale Vienna retreat offers practical amenities that make exploring easy. Travelers appreciate the on-site car rentals, convenient snack bar, and in-room WiFi. The multilingual staff provides concierge services and tour assistance that previous guests consistently praise.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (King Size or 2 Single Size Beds)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room (King Size or 2 Single Size Beds)

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - twin
Blackout drapes/curtains
Eco-friendly toiletries
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(25 reviews)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Free minibar items
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Hollandstrasse 3, Vienna, Vienna, 1020

What's nearby

  • Schwedenplatz - 5 min walk - 0.3 miles
  • Stephansplatz - 11 min walk - 0.6 miles
  • Hofburg Imperial Palace - 14 min walk - 0.8 miles
  • Prater - 4 min drive - 1.3 miles
  • Vienna State Opera - 4 min drive - 1.8 miles

Getting around

  • Salztorbrücke Tram Stop - 3 min walk
  • Vienna Mitte Station - 19 min walk
  • Vienna International Airport (VIE) - 20 min drive

Restaurants

  • ‪Minze Vietnamese Kitchen - ‬2 min walk
  • ‪Taste! - ‬2 min walk
  • ‪Adria - ‬2 min walk
  • ‪Muse - ‬1 min walk
  • ‪Basz Bar - ‬2 min walk

About this property

Mercure Wien City

Upscale hotel near Schwedenplatz
Located close to Karmeliter Market and Vienna Crime Museum, Mercure Wien City provides car rentals on site and a snack bar/deli. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • A front-desk safe, multilingual staff, and smoke-free premises
  • Tour/ticket assistance, luggage storage, and an elevator
Room features
All 123 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • HDTVs with digital channels
  • Heating, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Frequently asked questions

Is Mercure Wien City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Wien City?

Self parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Mercure Wien City?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Wien City?

Check-out is at noon. Late check-out is available for EUR 59 (subject to availability).

Where is Mercure Wien City located?

Located in Leopoldstadt, this hotel is within a 5-minute walk of Karmeliter Market and Vienna Crime Museum. Schwedenplatz and St. Ruprecht's Church are also within 10 minutes. Salztorbrücke Tram Stop and Marienbrücke Tram Stop are within a 5-minute walk.

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Reviews

Mercure Wien City Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 91 out of 168 reviews
Rating 8 - Good. 58 out of 168 reviews
Rating 6 - Okay. 14 out of 168 reviews
Rating 4 - Poor. 2 out of 168 reviews
Rating 2 - Terrible. 3 out of 168 reviews

Reviews

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Sep 2025

10/10 Excellent

David Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to transport links
Stayed 4 nights in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location
Stayed 3 nights in Jul 2025

10/10 Excellent

Kazuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good breakfast. I will come back to this hotel on my next visit to Wien!
Stayed 1 night in Sep 2025

10/10 Excellent

Shahla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. Close to shops and restaurants.
Stayed 3 nights in Oct 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was central - near shops and restaurants Would stay there again
Stayed 4 nights in Feb 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very well located
Stayed 1 night in Aug 2025

10/10 Excellent

María de los Ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Rainer

Super
Stayed 3 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for visiting the city center, where many attractions located.
Stayed 3 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The location compared to the other two Mercure hotels is ideal as they are in a local which suffer more frim noisey night life
Stayed 3 nights in Oct 2024

8/10 Good

herbert tjam-gie Lieuw a

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a quiet street nearby the underground and city center around 5 -10 minutes by foot
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Our room was warm and very clean. The hotel is a short walk to the old town, bus, underground and tram stops. Thank you.
Stayed 3 nights in Dec 2024

6/10 Okay

Amir

No good no bad
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff.

Stayed at this hotel a few times previously, always very satisfied. The plastic odour of the carpet installed during renovations gave me a headache due to my sensitivities. We had to check out soon after checking in. The male staff at the desk was not particularly helpful addressing our request to change to another Accor hotel nearby, saying basically “there’s nothing we can do”. The much more helpful female staff next to him arranged it so we received a partial refund and transferred to another hotel. We were informed of our refund within a couple of days. We are thankful to the very helpful and competent lady who helped us. Perhaps she can teach the others how great service is done.
Stayed 3 nights in Nov 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna
Stayed 2 nights in Oct 2024

8/10 Good

Mandy Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception and staff Comfortable bed Kettle and fridge in the room Good variety at breakfast Easy access to get anywhere Eateries near by and varied No evening restaurant or bar at the hotel
Stayed 4 nights in Oct 2025

6/10 Okay

Claudio

Disliked: Staff & service
La manutenzione è la pulizia possono essere migliorate
Stayed 4 nights in Oct 2025

10/10 Excellent

Dorenda Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a supermarket and cafe nearby
Stayed 4 nights in Sep 2025

10/10 Excellent

Herbert

Liked: Cleanliness, amenities
Personal war sehr freundlich, die Zimmer sehr sauber.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, clean and comfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, amenities
Nice and clean
Stayed 3 nights in Sep 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, good facilities e.g. nice location, a fridge, useful room layout. Slight difficulty for a shaver not having a plug in the sink.
Stayed 4 nights in Sep 2025

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2025

10/10 Excellent

Héctor Romero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca del metro y un lugar agradable, recepción rápida y agradable.
Stayed 7 nights in Aug 2025

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