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Mercure Vienna First

4.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

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Photo gallery for Mercure Vienna First

Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Sports facility
Exterior
Privilege, Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Premium bedding
Hair dryer
Deep soaking bathtub
Bathrobes
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Deep soaking bathtub
Hair dryer
Private bathroom
Eco-friendly toiletries
  • City view
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Desider Friedmann Platz 2, Vienna, Vienna, 1010

What's nearby

  • Schwedenplatz - 3 min walk - 0.2 miles
  • Stephansplatz - 4 min walk - 0.3 miles
  • St. Stephen's Cathedral - 5 min walk - 0.3 miles
  • Hofburg Imperial Palace - 9 min walk - 0.5 miles
  • Vienna State Opera - 15 min walk - 0.8 miles

Getting around

  • Salztorbrücke Tram Stop - 4 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 22 min drive

Restaurants

  • ‪Hungry Guy - ‬1 min walk
  • ‪Joma - ‬2 min walk
  • ‪Philosoph - ‬1 min walk
  • ‪Josef Cocktail Bar - ‬1 min walk
  • ‪Kaktus - ‬1 min walk

About this property

Mercure Vienna First

Upscale boutique hotel near Schwedenplatz
Located close to St. Ruprecht's Church and St. Peter's Church, Mercure Vienna First provides dry cleaning/laundry services, a business center, and a restaurant. Guests can also expect to find a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and express check-out
  • A front-desk safe, a vending machine, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Mercure Vienna First offer comforts such as 24-hour room service and premium bedding, in addition to amenities like air conditioning and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Czech, English, French, German, Italian, Russian, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 32 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • VIENNA 1st

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Airport shuttle fee: EUR 42 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 32 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Vienna First Hotel
Mercure First Hotel
Mercure Vienna First
Mercure First
Mercure Vienna First Hotel
Mercure Vienna First Vienna
Mercure Vienna First Hotel Vienna

Frequently asked questions

Is Mercure Vienna First pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Vienna First?

Self parking is available for EUR 32 per day.

What time is check-in at Mercure Vienna First?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Vienna First?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Vienna First provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 42 per vehicle applies.

Where is Mercure Vienna First located?

Located in Innere Stadt, this eco-certified hotel is steps from St. Ruprecht's Church and Schwedenplatz. St. Peter's Church and Jewish Museum are also within 10 minutes. Salztorbrücke Tram Stop is only a 4-minute walk and Schwedenplatz U-Bahn is 5 minutes.

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Mercure Vienna First Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 735 reviews
Rating 8 - Good. 269 out of 735 reviews
Rating 6 - Okay. 43 out of 735 reviews
Rating 4 - Poor. 5 out of 735 reviews
Rating 2 - Terrible. 4 out of 735 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL AND STAFF, VERY CENTRAL AND FABULOUS LOCATION.
Stayed 2 nights in Apr 2025

8/10 Good

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Vienna! Pleasant stay!
Stayed 5 nights in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with easy walking access to the subway, bars, shops and all the main sights. No complaints about the hotel at all, just make sure you have your dancing shoes to learn the waltz in the corridors!
Stayed 2 nights in May 2025

10/10 Excellent

Otto

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and friendly service! Nespresso machine always fully stocked along with mineral water glass bottles!
Stayed 6 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2 nights, close to shopping and restaurants. Breakfast was very good and location was spot on! Would definitely stay here again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly and helpful frontdesk
Stayed 4 nights in Nov 2024

10/10 Excellent

Sverlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place , everything around .
Stayed 1 night in Sep 2024

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great upgrade! Great reception. Great room. Great location.
Stayed 3 nights in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally located for enjoying the Innere Stadt (historic) part of Vienna. The rooms are very comfortable and the breakfast quite good.
Stayed 8 nights in Apr 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the city center. A lot of things to do close to the hotel, really enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service
Great hotel on all aspects
Stayed 1 night in Jan 2023

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Mercure Vienna First 8 years ago and chose it for the same reasons again, and we were NOT DISAPPOINTED. We chose the breakfast included and everyday the staff was friendly, at the breakfast buffet, the front hotel staff, and house keeping. We appreciated their conversations about our day, and the hotel is in a great location to shops, restaurants, transportation and easily walkable to all that Vienna has to offer. We love this hotel and if we return to Vienna we will certainly stay here again.
Stayed 10 nights in Nov 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Chiew Qooi Goh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very helpful and friendly. We had a pleasant stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Funky hotel near bars, transport, and all of the major attractions.
Stayed 2 nights in Jul 2023

6/10 Okay

NICUSOR

Disliked: Amenities
Location was good
Stayed 3 nights in Jan 2023

8/10 Good

Neville James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were clean and comfortable. Staff were happy to help.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with reasonably sized rooms. Reception staff were friendly and helpful. In a good location for access to all main points of interest.
Stayed 4 nights in Feb 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienently situated, only a few minutes' walk to the main street and Cathedral.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Splendid staff!
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay, decent value for money

We had a one night night here as it was well located for the Vienna to Bratislava boat. the hotel was clean, the room was average size but had a large comfortable bed and the bathroom was very good, with modern fittings and a powerful shower.
Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Close to centre but in a nice little platz with bars and restos
Stayed 4 nights in Jun 2023

6/10 Okay

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff of the hotel was very polite. The location off the hotel is optimal in the centre of Vienna. Only the diner in the restaurant of the hotel was very disappointing.
Stayed 5 nights in Feb 2024

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, amenities
Breakfast was good. Staff were very polite, friendly and helpful. Didn't much like the red and black painted corridors.
Stayed 3 nights in Apr 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located and was easy and quick to walk to a lot of the main sites. The room was spacious and clean. What made this hotel for us was the front desk staff who were so helpful and went above and beyond to help us. Really great customer service.
Stayed 3 nights in Dec 2023