Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 2, 2024 on Expedia
Comment from Hotel Management
Apr 4, 2024 by bm, Hotel Management
Dear Simone,Thank you very much for choosing our Hotel IMLAUER Vienna for your stay and giving us this amazing rating. We are very happy that you had such a pleasant time, and we hope that you will stay again at our hotel whenever you have the chance to come back to Vienna. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER Vienna
by A verified traveler
Posted Mar 29, 2024 on Expedia
Lovely staff, clean, convenient. Perhaps a social room would help for people to socialize
Comment from Hotel Management
Apr 4, 2024 by bm, Hotel Management
Dear Lisette,It is nice to hear that you liked the service of our staff and appreciated the cleanliness of our hotel. Thank you for your suggestion regarding a social room. However, most of our guests are out in the city for sightseeing or business the whole day, but we will keep your feedback in mind.It has been very nice to have you as our guest, and we thank you for your very good review. We would be delighted to welcome you back for another stay at our hotel. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER Vienna
by A verified traveler
Posted Mar 17, 2024 on Expedia
The hotel was as expected and as pictured on Expedia.
However we found the hotel very hot, especially at night. We would open the window and cigarette smoke would blow in from the court yard.
We had to ask to get a fan, but it was still very warm. It did mean we didn’t sleep great.
Comment from Hotel Management
Mar 19, 2024 by bm, Hotel Management
Dear Sarah,We are very sorry that the room was too warm for your comfort and that cigarette smoke came in when you opened the window. It is the time of the year when it is still quite cold during the night but with rising temperatures during the day, which is a bit tricky for the setting of our heating system. Please accept our sincere apologies for the inconvenience.Thank you very much for being our guests and giving us your feedback. We regret that your stay was not fully satisfactory. With kind regards,Gerald Wlcek – General Manager
by A verified traveler
Posted Nov 26, 2023 on Expedia
Comment from Hotel Management
Dec 20, 2023 by bm, Hotel Management
Dear Yehiav,You contacted Expedia because you wanted to cancel your reservation due to current events. Consequently, we wrote you an email to your Expedia account to discuss possible solutions, but you never gave us an answer. It is a shame that we now receive this very bad review from you, although we were positive about helping. You never stayed at our hotel, and you never took our help, so your bad review is not understandable to us. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Posted Nov 25, 2023 on Expedia
The hotel and staff was superb, friendly efficient and very accommodating. Communication before our stay was good albeit the taxi pickup was problematic, the driver being hard to find. The room was spotlessly clean and comfortable and the breakfast food and service excellent. Highly recommend the Imlauer.
Comment from Hotel Management
Nov 28, 2023 by bm, Hotel Management
Dear Robert,What an awesome review you have given us here. It is wonderful to hear that you greatly enjoyed your stay at our hotel and were very satisfied with our staff, room, cleanliness, and breakfast buffet. We are very sorry that you had some trouble finding the driver for the transfer from the airport. We will pass this on to the transfer company. It has been very nice to have you as our guests, and we are very happy that you can recommend our hotel to other guests. Thank you so much for sharing your excellent experience with us. We hope to welcome you back for another stay at our Hotel IMLAUER. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Posted Oct 27, 2023 on Hotels
Comment from Hotel Management
Nov 3, 2023 by bm, Hotel Management
Dear John,We are very happy that you had a good stay at our hotel and found everything quite satisfactory. Thank you very much for your visit and your kind review. We would be delighted to welcome you back on your next visit to Vienna. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Posted Sep 29, 2023 on Expedia
Clean and quiet. Elevators need an upgrade. No iron in room.
Comment from Hotel Management
Oct 2, 2023 by bm, Hotel Management
Dear Ali,We are delighted that you liked the cleanliness and quietness of our hotel. Indeed, we do not have irons in the rooms, but we have an ironing room, which every guest can use if he/she has to iron clothes. We are very sorry that you were not fully satisfied with the elevator in our hotel. It is regularly checked and certified as requested by Austrian law and complies with all modern safety regulations. Thank you very much for your visit and for your fantastic review. We would be very happy if you returned to our hotel on your next visit to Vienna. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Posted Jul 19, 2023 on Hotels
Great location, excellent service. Highly recommend.
Comment from Hotel Management
Jul 21, 2023 by bm, Hotel Management
Dear Gordon,It is wonderful to see that you had a most pleasant stay at our hotel and appreciated the convenient location and the service of our staff. Thank you very much for sharing your excellent experience with us and recommending our hotel to other guests. This is a huge compliment for us. We hope that we may welcome you back at our Hotel IMLAUER whenever you have the chance to return to Vienna. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Two night stay
Posted Jul 13, 2023 on HotelsLovely. Staff friendly and professional
If you are tired and just want a bite to eat and a drink at the end of the day the gentleman running to little cafe was wonderful
The suite has an extra bath and priced fair
Comment from Hotel Management
Jul 15, 2023 by bm, Hotel Management
Dear Sherrie,It has been very nice to have you as our guest, and we are delighted that you appreciated the friendly service of our staff. We are very happy that you also enjoyed a visit to our bar. Thank you very much for choosing our Hotel IMLAUER for your stay and for taking the time to write this amazing review. We hope that we may welcome you back on another occasion. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna
by A verified traveler
Posted Jul 12, 2023 on Hotels
Comment from Hotel Management
Jul 15, 2023 by bm, Hotel Management
Dear Jeana,Excellent how much you enjoyed your stay at our hotel and found everything very satisfying. Thank you very much for your visit and for your fantastic review. Please stay again at our Hotel IMLAUER whenever you return to Vienna in the future. With kind regards,Gerald Wlcek – General ManagerHotel IMLAUER & Nestroy Vienna