- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
I was a Hilton Honours club member until this trip. I made a genuine mistake and booked into Hilton Garden Inn south instead of Hilton Garden Inn Neuerstadt. I just wanted Hilton to swap the booking between hotels. They said no and charged for both hotels as my meeting was at the other hotel. Hilton have fixed policy despite being the Sam chain in same town and having availability No way will I or anyone I can influence will stay in a Hilton hotel again.