Ratings based on 997 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Service at the hotel was excellent. Everybody treated us like family.
by A verified traveler
Posted Mar 11, 2024 on Expedia
by A verified traveler
Posted Feb 26, 2024 on Expedia
The staff was great. Laura was extremely helpful on the day we were leaving when our pre-booked taxi didn't show up, she called driver and then a new company and secured us taxis to the airport. Roland was wonderful as well. Gave great recommendations for restaurants and cocktail bars for us to go too. All staff we encountered were wonderful and answered all of our questions. There was some construction going on within a few rooms of the hotel, but it was quiet. Rooms were great. Larger than expected, especially for a European hotel. The breakfast that was included was perfect. Many options. Fresh and hot every day. Very close to two trains/the tube as well as the hop-on/hop-off buses. Would recommend this hotel.
Comment from Hotel Management
Feb 27, 2024 by Sabrina, Hotel Management
Dear Stephanie,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive stay at our hotel and that our staff, particularly Laura and Roland, were able to make your departure stress-free by securing taxis for you.It's wonderful to know that you enjoyed the spacious rooms, found the breakfast options to your liking, and appreciated the convenient location close to the trains and hop-on/hop-off buses. We are also glad that the ongoing construction did not disturb your stay.Your recommendation means a lot to us, and we look forward to welcoming you back on your future visits.Warm regards
by A verified traveler
Posted Feb 20, 2024 on Expedia
Highly recommend this hotel! Great location, wonderful staff - incredibly happy with stay! 10 out of 10 - would absolutely stay here again! The breakfast was delicious too!
by A verified traveler
Posted Feb 18, 2024 on Expedia
by A verified traveler
Posted Jan 16, 2024 on Expedia
by A verified traveler
Posted Jan 8, 2024 on Expedia
by A verified traveler
Posted Jan 4, 2024 on Expedia
The propery is older but in a fun, classic way. Front desk was staffed with warm friendly folks and there were a lot of breakfast options. Room was large and spacious and the bathroom was well lit and comfortable.
by A verified traveler
Posted Jan 1, 2024 on Expedia
Good--The people are excellent. They argued with a tour company which was not cooperating, and opened for breakfast when the tour was leaving early. Bad--No wash cloths. Maybe that is a Europe thing. Also, no regular heat and so we needed to let windows open to keep at proper temperature during Christmas. Ugly--The hotel is outside the ring, and so patrons need to learn about subway system because taxis are expensive. However, two subway stations are close by.
by A verified traveler from Hope Mills
Posted Dec 23, 2023 on Expedia