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elaya hotel vienna city west

4.0 star property
Hotel with a 24-hour front desk, a short walk to Mariahilfer Street

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Photo gallery for elaya hotel vienna city west

Standard Single Room | Minibar, in-room safe, desk, blackout drapes
Exterior
Exterior
Exterior
Superior Room | Minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, blackout drapes

Standard Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
Webgasse 23, Vienna, Vienna, 1060

What's nearby

  • Naschmarkt - 15 min walk - 0.8 miles
  • Vienna State Opera - 5 min drive - 1.8 miles
  • Vienna Christmas Market - 6 min drive - 2.3 miles
  • Schönbrunn Palace - 6 min drive - 2.2 miles
  • Hofburg Imperial Palace - 6 min drive - 1.8 miles

Getting around

  • Zieglergasse U-Bahn - 5 min walk
  • Vienna (XWW-Vienna West Train Station) - 10 min walk
  • Vienna International Airport (VIE) - 36 min drive

Restaurants

  • ‪Thai Isaan Kitchen - ‬4 min walk
  • ‪Cafe Jelinek - ‬5 min walk
  • ‪Shabu Shabu - ‬3 min walk
  • ‪Gastwirtschaft Steman - ‬5 min walk
  • ‪Nam Nam - ‬3 min walk

About this property

elaya hotel vienna city west

Upscale hotel near Mariahilfer Street
Close to Naschmarkt and Wiener Stadthalle, elaya hotel vienna city west provides a terrace, a garden, and more. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), free bicycle rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and tour/ticket assistance
  • Luggage storage, coffee/tea in the lobby, and a computer station
Room features
All 93 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • Heating, daily housekeeping, and desks

Languages

Bosnian, Croatian, English, German, Macedonian, Serbian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 19 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person
  • Coffee and tea in common areas

Things to do

  • Free bicycle rentals

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 100% renewable energy
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 50.00 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 19.00 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel 1060
Arthotel ANA Boutique Six Vienna

Frequently asked questions

Is elaya hotel vienna city west pet-friendly?

Yes, elaya hotel vienna city west allows pets (limit 1 total).

How much is parking at elaya hotel vienna city west ?

Self parking is available for EUR 19.00 per night. Limited spots are available.

What time is check-in at elaya hotel vienna city west ?

Check-in start time: 3:30 PM; Check-in end time: anytime.

What time is check-out at elaya hotel vienna city west ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does elaya hotel vienna city west provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50.00 per vehicle applies.

Where is elaya hotel vienna city west located?

Located in Mariahilf, this hotel is within a 15-minute walk of Mariahilfer Street and Naschmarkt. Wiener Stadthalle and MuseumsQuartier are also within 1 mi (2 km). Zieglergasse U-Bahn is only a 5-minute walk and Kaiserstraße Tram Stop is 7 minutes.

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elaya hotel vienna city west Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 174 out of 511 reviews
Rating 8 - Good. 242 out of 511 reviews
Rating 6 - Okay. 69 out of 511 reviews
Rating 4 - Poor. 17 out of 511 reviews
Rating 2 - Terrible. 9 out of 511 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Really well located and easy to get anywhere in the city from the hotel. The bed was comfy and the AC worked really well to keep the room cool. My only complaint would be that the carpet in my room was pretty gross and stained all over.
Stayed 9 nights in May 2025

10/10 Excellent

devi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2024

10/10 Excellent

Jilei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the front desk guy in midnight is super nice and supportive
Stayed 1 night in Dec 2024

10/10 Excellent

Cherrelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Vienna.
Stayed 14 nights in Oct 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. If you go to Vienna this is an excellent hotel to stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Vienna

Great location and very nice and clean room. The continental breakfast was also good with many fresh options.
Stayed 3 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and service. Room needs better soundproofing and more English language TV programs, however.
Stayed 7 nights in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Very friendly staff. Fab coffee machine. Bathroom a bit dated however.
Stayed 5 nights in Oct 2022

4/10 Poor

Marina

Liked: Cleanliness
Disliked: Staff & service
The rooms are modern and very clean. However, service was almost non-existent. Staff constantly sitting in the courtyard smoking rather than assisting guests. Coffee station in the foyer out of order and judging from the sign, it has been non functional for a long time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff close to train subway and shopping
Stayed 7 nights in Oct 2022

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Artful and comfortable ;)

Beautiful hotel with a very artistic vibe and amazing helpful staff, oh and they have free bikes to use and great coffee and tea.
Stayed 3 nights in Jul 2022

6/10 Okay

Stefano

Disliked: Cleanliness, staff & service, property conditions & facilities

A 3-star stay in a different hotel

We stayed in what seemed to be a different building from the "real" hotel elaya, we had to take a corridor to the back of the building for a lift to our room. The room was branded with another hotel name, clearly a 3-star hotel given the condition of the furniture, lack of amenities and the poor service (2 days wait for an iron). Breakfast buffet okay but not many choiches,
Stayed 3 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Clean, minimalist and reasonably priced. Perfect for a few days in Vienna for someone travelling light.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable safe lodging with helpful staff

Reception staff were very helpful and patient with any and all questions I had. Daily housekeeping was reliable. The free coffee machine was a welcome respite as well as the tea packets. Location is convenient to a subway stop and area is very safe.
Stayed 4 nights in May 2023

6/10 Okay

REUVEN

Liked: Cleanliness, staff & service, room comfort
nice stay. problems at shower
Stayed 6 nights in Dec 2022

6/10 Okay

Grisel

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks nice but the carpet was too dirty and not a good location, it was far from center
Stayed 3 nights in Oct 2022

6/10 Okay

Cis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well located Hotel. Free coffee or tea the whole time in the lobby. Perfect hotel for a weekend stay in Vienna. Rather basic but fine and clean. AC in every room. Didn’t take breakfast in the hotel as I preferred rather enjoying the atmosphere of the fine Jelinek café.
Stayed 3 nights in Jul 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Strongly recommended. Only the coffee machine in the lobby was not working all our stay.
Stayed 3 nights in Jun 2022

6/10 Okay

Theodore

Liked: Cleanliness
Disliked: Staff & service
This place was average in all respects. Clean enough, but stains on the carpet and scuffed up walls, places where a picture had obviously fallen Etc. Nothing to turn me away but was obviously steadily declining from neglect over time and lack of upkeep. The room was ok, bathroom was cramped but the room itself was larger than you’d expect from an eu hotel. There was only one English channel on the tv - sky news, but you’re not coming to Vienna to watch tv. I paid for breakfast included and when checking in they said as much, but the next morning I was not on the list and had to pay for a dismal breakfast. Save yourself and don’t pay for breakfast here, plenty of cafes within a few blocks that have much better food. I disputed this charge when checking out and the clerk was very uncooperative. Left a very bad impression as I checked out, this review would probably have been a lot better if they’d waived the charges. Location is ok, there are restaurants and cafes around, and a main shopping street a couple blocks up you can follow to the main tourist area, about a 25 minute walk. Overall this is a passable hotel at an ok price, but I’d expected a bit better.
Stayed 2 nights in Sep 2024

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

AC no work very well

Air conditioning no cool at all
Stayed 2 nights in Jul 2022

8/10 Good

Ka Fung

Liked: Staff & service, amenities
Our superior bedroom had hugh bed and very comfortable to sleep on. Quiet location and local supermarket "Billa" is within 5 minutes walk. Walking distance to underground. But the room carpet is disgusting with lots of stain and greasy around dressing table. Luckily I bought a pair fitflop to walk around. The shower head is broken, riser can't adjust the height. The most disappointed is breakfast bar. We had Sunday leftover fresh fruit because pineapple and apple turned brown. Cucumber was dry. Not enough mini bread or crossiants but the waitress was friendly and helpful. She told the kitchen staff and cooked more at 9:30am. All the cakes were dry on Monday and Tuesday. Wednesday served the same food but more quantity because they had a large group came in. Definite not worth £16 breakfast. We felt they are on tight budget and not many option to choose. Only served 1 choice of slice bread. Not fresh juice, they are cheap squash. All cakes are not honemade. No English tea in restaurant, no decaffeinated coffee or non dairy milk option. No kettle in the bedroom.
Stayed 3 nights in Sep 2024

6/10 Okay

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean with a modern bathroom and great wifi. My main issue was that although it is stated that the room is airconditioned, the air-conditioning was in fact turned off. When I asked about this I was told that it was because summer was over, despite it being a warm Autumn. The personnel at reception where able to find a fan for me but it would not work, I informed of this the following day, they got me another fan which also did not work! I tolerated the stay with the windows open, but the noses from the street is considerable. Luckily I had early morning appointments so the noise acted as an alarm clock. Although everything else about the hotel was good, I believe the switched off air-conditioning system constitutes false advertising.
Stayed 5 nights in Oct 2022

10/10 Excellent

Lissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación era enorme, cómoda y limpia pero la alfombra de la habitación le hace falta limpieza o cambiarla. Hay un olor desagradable en el pasillo llegando al ascensor B. El servicio fue excelente, y el desayuno muy bueno y variado.
Stayed 2 nights in May 2025

6/10 Okay

Erwin

Leider war der Aufenthalt nicht wie gewünscht. Trotz mehrfacher vorheriger Anfrage war das Zimmer zur Strassenseite gelegen. Hier wird auch die tägliche Zimmerreinigung in den Bedingungen angegeben. Vor Ort steht dann es nur alle 3 Tage gereinigt wird. Bitte ändern Sie dieses auf Expedia. Entsprechend dreckig war der Teppichboden und auch starke Kalkflecken auf dem Badezimmerboden. Das Frühstück war leider auch viel schlechter als erwartet. Dunkler Frühstücksraum im Keller mit sehr abgegriffenen Kunstlederstühlen. Die Qualität war na ja. Obstteller der eigentlich schon drüber war usw. Für mich leider nicht ausreichend.
Stayed 2 nights in May 2025

6/10 Okay

Meri Elisabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Das Hotel ist schon in die Jahre gekommen. Hier und da müsste einiges erneuert werden. Vor allem das Schließ/offnung Mechanismus für die Key-card war ser fragil. Ich musste sogar Zimmer wechseln weil die Offnung nicht funktioniert hat. Personal war sehr sehr freundlich. Frühstück war in Ordnung. Sogar das Omlett war sehr schmackhaft. Und Preislich auch akzeptabel. Alles in Allem war alles in Ordnung.
Stayed 4 nights in Mar 2025