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elaya hotel vienna city center

4.0 star property
Hotel with a 24-hour front desk, steps from Stephansplatz

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Photo gallery for elaya hotel vienna city center

Minibar, in-room safe, desk, laptop workspace
Exterior
Junior Suite | Minibar, in-room safe, desk, laptop workspace
Free toiletries, hair dryer, towels
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Sofa bed
Hair dryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Espresso maker
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Wildpretmarkt 5, Vienna, 1010

What's nearby

  • Stephansplatz - 2 min walk - 0.2 miles
  • St. Stephen's Cathedral - 3 min walk - 0.2 miles
  • Hofburg Imperial Palace - 6 min walk - 0.4 miles
  • Spanish Riding School - 7 min walk - 0.4 miles
  • Vienna State Opera - 13 min walk - 0.7 miles

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪Cafe-Restaurant Korb - ‬1 min walk
  • ‪Gelateria Hoher Markt - ‬1 min walk
  • ‪Caffe a Casa - ‬2 min walk
  • ‪Eissalon Tuchlauben - ‬2 min walk
  • ‪Roberto American Bar - ‬1 min walk

About this property

elaya hotel vienna city center

Upscale hotel near St. Stephen's Cathedral
Close to Stephansplatz and Spanish Riding School, elaya hotel vienna city center provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and multilingual staff
  • Smoke-free premises, a 24-hour front desk, and tour/ticket assistance
  • Concierge services, luggage storage, and an elevator
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at elaya hotel vienna city center include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Travel cribs, heating, and daily housekeeping

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 35 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, lockbox

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

Frequently asked questions

Is elaya hotel vienna city center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of EUR 0 per stay. Service animals are exempt from fees.

What time is check-in at elaya hotel vienna city center?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at elaya hotel vienna city center?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does elaya hotel vienna city center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 45 per vehicle applies.

Where is elaya hotel vienna city center located?

Located in Innere Stadt, this hotel is steps from Ankeruhr and Stephansplatz. St. Stephen's Cathedral and Hofburg Imperial Palace are also within 10 minutes. Stephansplatz U-Bahn is 5 minutes by foot and Salztorbrücke Tram Stop is 6 minutes.

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elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 452 out of 726 reviews
Rating 8 - Good. 216 out of 726 reviews
Rating 6 - Okay. 33 out of 726 reviews
Rating 4 - Poor. 17 out of 726 reviews
Rating 2 - Terrible. 8 out of 726 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, location is perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great location and staff!
Stayed 3 nights in Apr 2025

8/10 Good

Chihhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenu, shopping areas, many dining options
Stayed 7 nights in Apr 2025

10/10 Excellent

Tanzin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and good service
Stayed 4 nights in Apr 2025

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Boutique Hotel in an Ideal Location Great hotel just a few steps from Stephansplatz — the location was absolutely perfect! It’s a small boutique hotel, which I really liked for its cozy and intimate feel. The only minor issue I experienced was when I ordered a ride to the airport through the hotel in the morning — unfortunately, the driver didn’t show up. It wasn’t the hotel’s fault, and I was able to quickly book a ride through Bolt instead, which worked out well (and was actually cheaper — about $30 vs. $60). Overall, a wonderful stay and I would definitely return!
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice warm room, friendly staff.
Stayed 2 nights in Dec 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and excellent location.
Stayed 7 nights in Nov 2024

10/10 Excellent

Min Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Elaya hotel! Very convenient, central and most of all, decent sized & clean. Strongly recommended :)
Stayed 2 nights in Jan 2025

10/10 Excellent

Adrian Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Dec 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel in the perfect location to see all the marvelous sites Vienna has to offer. Staff was very friendly and helpful. Close to shopping and restaurants. We had a wonderful stay.
Stayed 6 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nearby to transport links if needed. Modern enough and had everything we needed but a little tired in places. A very good stay all in all.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Location was perfect. Staff was very friendly and helpful. Room was very comfortable
Stayed 4 nights in Nov 2024

10/10 Excellent

Stamatios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vienna stay

Excellent place from the staff, service and location!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team were excellent, very welcoming and great breakfast. Great location to visit Vienna’s highlights. Had a wonderful stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mainor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location

The best location in the city
Stayed 2 nights in Oct 2024

10/10 Excellent

Yosnier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was very nice and recommended all the thing you was able to do near to the area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was truly a wonderful time. Thanks
Stayed 7 nights in Dec 2024

10/10 Excellent

Nigel James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect location. The staff very helpful and friendly. Cleanliness was exceptionally good and my room was very comfortable.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a few minutes away from St. Stephen’s Cathedral. It is in a quiet side street but close enough to the tourist attractions. Staff is very nice and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally located to explore central Vienna, from Stephensplatz to the Museum Quarter. All are within easy walking distance. The concierge at the front desk was very helpful in suggesting and making reservations for wonderful dinners every night we stayed.
Stayed 4 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient to local sites and public transportation. Would stay here again.
Stayed 2 nights in Jul 2024

8/10 Good

Amy

Liked: Property conditions & facilities
Good solid hotel, great location near attractions, bed was hard but they quickly responded with extra padding.
Stayed 3 nights in Aug 2024