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elaya hotel vienna city center

4.0 star property
Hotel with a 24-hour front desk, steps from Stephansplatz

Choose dates to view prices

Elaya hotel vienna city center puts travelers in Vienna's heart with staff who know the city inside out. Guests connect with free WiFi, drop off laundry for dry cleaning services, and get insider advice on tickets and tours that make exploring this historic capital effortless.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Espresso maker
Electric kettle
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Wildpretmarkt 5, Vienna, 1010

What's nearby

  • St. Stephen's Cathedral - 2 min walk - 0.1 miles
  • Stephansplatz - 2 min walk - 0.1 miles
  • Hofburg Imperial Palace - 5 min walk - 0.3 miles
  • Spanish Riding School - 5 min walk - 0.3 miles
  • Vienna State Opera - 11 min walk - 0.6 miles

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪Würstelstand Hoher Markt - ‬2 min walk
  • ‪Joma - ‬2 min walk
  • ‪Fabios Restaurant Bar - ‬2 min walk
  • ‪Café Korb - ‬1 min walk
  • ‪Caffè a Casa - ‬2 min walk

About this property

elaya hotel vienna city center

Upscale hotel near Hofburg Imperial Palace
Close to Vienna State Opera and Vienna Christmas Market, elaya hotel vienna city center provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Tour/ticket assistance, luggage storage, and smoke-free premises
  • An elevator, concierge services, and multilingual staff
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at elaya hotel vienna city center include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Travel cribs, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 35 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

Frequently asked questions

Is elaya hotel vienna city center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of EUR 0 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at elaya hotel vienna city center?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at elaya hotel vienna city center?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does elaya hotel vienna city center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 45 per vehicle applies.

Where is elaya hotel vienna city center located?

Located in Innere Stadt, this hotel is within a 5-minute walk of Stephansplatz and St. Stephen's Cathedral. Hofburg Imperial Palace and Spanish Riding School are also within 10 minutes. Stephansplatz U-Bahn is 5 minutes by foot and Salztorbrücke Tram Stop is 6 minutes.

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Reviews

elaya hotel vienna city center Reviews

9.0

Wonderful

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.0

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 489 out of 806 reviews
Rating 8 - Good. 241 out of 806 reviews
Rating 6 - Okay. 44 out of 806 reviews
Rating 4 - Poor. 20 out of 806 reviews
Rating 2 - Terrible. 12 out of 806 reviews

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and many nice places around
Stayed 2 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025

8/10 Good

Gunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff who went out of their way to show us where good restaurants are in the immediate neighborhood
Stayed 5 nights in Sep 2025

8/10 Good

Joachim

Liked: Cleanliness, staff & service
Great location, near pedestrian area and St Steven’s. Clean and efficient modern hotel!
Stayed 2 nights in Sep 2025

10/10 Excellent

sigrid

Liked: Cleanliness, staff & service
The hotel is in an excellent location downtown, just a few steps from St. Stephens Cathedral and other main attractions. Staff is very friendly and helpful. My room with a single bed was the smallest hotel room I ever stayed in. It was clean and quiet though. I did not have breakfast in the hotel and cannot comment on that.
Stayed 8 nights in Nov 2025

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice off the main square. Extremely walkable with lots of shopping nearby.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Friendly and helpful staff. Would recommend. Just a few rooms on each floor, make it feel quaint and private.
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everyting we wanted to see in Vienna. Staff were excellent storing are bags before check in and after check out to allow us to explore. They were also spot on with dining recomendations.The upgrade to penthouse suite provided us with a very spacious room.
Stayed 3 nights in Sep 2025

8/10 Good

Enya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for 2 nights to sleep, very small room for single person
Stayed 2 nights in Sep 2025

6/10 Okay

Brianne

Liked: Cleanliness, staff & service
The hotel was very conveniently located near enough to the tourist attractions to be easy to walk to (close to Stephan's cathedral and the subway there), but far enough away to be quiet and away from the buzz. However, the hotel had a weird smell in the lobby area, which didn't translate to the rooms. We didn't eat the breakfast. The staff was very helpful and arranged our transfer to the airport.
Stayed 5 nights in Oct 2025

8/10 Good

Jacqueline Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.
Stayed 10 nights in Jun 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff / great location
Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, quiet and clean!
Stayed 2 nights in Jul 2025

8/10 Good

rhamel

Liked: Cleanliness, staff & service
The hotel was
Stayed 2 nights in Jul 2025

10/10 Excellent

Geraldine Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.
Stayed 3 nights in Jul 2025

8/10 Good

Nadya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff and clean facilities. We did not have the breakfast option. Our room didn’t have an iron or a kettle and they were provided when asked. The room decor is interesting & nice. The transit station to go Schönbrunn Palace is 10 min walk; lots of attractions, restaurant, pharmacy, shopping and coffee shops are just minutes walk away. The room and the bed itself were comfortable. Also close to the late night vending machines b/c everything closes by 10pm. Our negative is the bedding is very minimal which is something we are not used to (1 flatish pillow each and no blanket/covers). Not sure if this is usual for Vienna, but we did not ask for more and adjusted for the week we were there.
Stayed 6 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service
No kettle in the room for tea... not everyone drinks coffee. For a recently refurbished hotel, shower wasn't great, wash basin leaked all over the bathroom floor, room safe was unserviceable, took four days to sort it. Staff were great, helpful & friendly.
Stayed 11 nights in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, location is perfect
Stayed 2 nights in Apr 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Stayed 2 nights in Aug 2025

4/10 Poor

aurens

Liked: Cleanliness, staff & service
Nice quiet area, staff was great and very helpful. Hotel was near great authentic dining, shopping, and major attractions. Drawbacks were the soft, lumpy beds. Europe is known for its firm mattresses and ours was far from it. Recommend new mattresses, woke with back muscle soreness attributed to sleeping on their mattress 3 days in a row. Breakfast was $20 per person and was decent. Would not stay here again unless they replaced their mattresses. Request a street view, inside view lacked appeal.
Stayed 3 nights in Sep 2025

8/10 Good

Alfonse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great location and staff!
Stayed 3 nights in Apr 2025

4/10 Poor

Loreta

Disliked: Property conditions & facilities
Small rooms, terrible building and very late check in
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!
Stayed 4 nights in Jun 2025
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Policies

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