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ARCOTEL Kaiserwasser Vienna

4.0 star property
Eco-friendly retreat near Vienna State Opera provides a stylish escape with garden views and thoughtful amenities for travelers seeking urban tranquility

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Photo gallery for ARCOTEL Kaiserwasser Vienna

Daily buffet breakfast (EUR 24 per person) - ARCOTEL Kaiserwasser Vienna (Vienna)
Junior Suite | In-room safe, desk, laptop workspace, blackout drapes - ARCOTEL Kaiserwasser Vienna (Vienna)
Breakfast, lunch, dinner served; garden views - ARCOTEL Kaiserwasser Vienna (Vienna)
Lobby - ARCOTEL Kaiserwasser Vienna (Vienna)
Front of property - evening/night - ARCOTEL Kaiserwasser Vienna (Vienna)
ARCOTEL Kaiserwasser Vienna offers a peaceful haven amid the city's grandeur. Relax in the sauna, while kids enjoy the playground. Restaurant UNO serves delicious meals with garden views. Amenities include in-room WiFi, a library, and dry cleaning services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Comfort Room

Comfort Room | In-room safe, desk, laptop workspace, blackout drapes

Comfort Room

8.2 out of 10
Very good
(19 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • Sleeps 2

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Suite | In-room safe, desk, laptop workspace, blackout drapes

Suite

10.0 out of 10
Exceptional
(1 review)
  • 61 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Room

8.0 out of 10
Very good
(13 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • Sleeps 2

View all photos for Deluxe Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Junior Suite

  • Sleeps 2

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout drapes

Comfort Room

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Room

  • Sleeps 2

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About the neighborhood

Located on a river, ARCOTEL Kaiserwasser Vienna is in Donaustadt neighborhood and is connected to the convention center. Vienna State Opera and Belvedere are cultural highlights, and some of the area's notable landmarks include Ernst Happel Stadium and Hofburg Imperial Palace. Traveling with kids? Consider Wurstelprater, or check out an event or a game at Wiener Stadthalle. Discover the area's water adventures with kayaking, water skiing, and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Vienna travel guide
Map
Wagramer Strasse 8, Vienna, Vienna, 1220

What's nearby

  • The United Nations is based at the Vienna International Centre and houses one of the four United Nations headquarters around the world. The tour is highly recommended and gives an insight and background to this place and the UN.
    Vienna International Centre
    2 min walk - 0.1 miles
  • On the road
    Danube Bike Path (Vienna)
    3 min walk - 0.2 miles
  • The modern Vienna.
    Alte Donau
    9 min walk - 0.5 miles
  • United Nations Industrial Development Organization Headquarters
    3 min walk - 0.2 miles
  • International Atomic Energy Agency
    5 min walk - 0.3 miles

Getting around

  • Kaisermuhlen-Vienna International Centre U-Bahn
    3 min walk
  • Handelskai Station
    4 min drive
  • Vienna International Airport (VIE)
    27 min drive

Restaurants

  • VIC Cafeteria
    11 min walk
  • Copa Beach
    9 min walk
  • Cafe Motto
    6 min walk
  • Flow Cafe
    7 min walk
  • Krokodü Am Copa Beach
    9 min walk

About this property

ARCOTEL Kaiserwasser Vienna

Upscale family-friendly hotel near Vienna State Opera
A terrace, a garden, and a playground are just a few of the amenities provided at ARCOTEL Kaiserwasser Vienna. For some rest and relaxation, visit the sauna. The on-site restaurant, Restaurant UNO, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Babysitting (surcharge), smoke-free premises, and a banquet hall
  • Luggage storage, meeting rooms, and a computer station
  • Guest reviews give top marks for the helpful staff
Room features
All 282 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant UNO
  • U-ONE Bar

Things to do

  • Health club
  • Library
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator

More

  • 5 floors
  • Banquet hall
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay movies

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Airport shuttle fee: EUR 70 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Arcotel Kaiserwasser
Arcotel Kaiserwasser Hotel
Arcotel Kaiserwasser Hotel Vienna
Arcotel Kaiserwasser Vienna
Arcotel Vienna
Kaiserwasser
Kaiserwasser Vienna
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Vienna
ARCOTEL Kaiserwasser Vienna Hotel Vienna

Frequently asked questions

Is ARCOTEL Kaiserwasser Vienna pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per night.

How much is parking?

Self parking is available for EUR 22 per day.

What time is check-in at ARCOTEL Kaiserwasser Vienna?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at ARCOTEL Kaiserwasser Vienna?

Check-out is at 11:00 AM.

Does ARCOTEL Kaiserwasser Vienna provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70 per vehicle applies.

Where is ARCOTEL Kaiserwasser Vienna located?

This family-friendly Vienna hotel is located on a river, within a 10-minute walk of Vienna International Centre, Alte Donau, and Danube Bike Path (Vienna). Danube River and International Atomic Energy Agency are also within 15 minutes. Kaisermuhlen-Vienna International Centre U-Bahn is only a 3-minute walk and Donauinsel U-Bahn is 11 minutes.

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Reviews

ARCOTEL Kaiserwasser Vienna Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 424 out of 1000 reviews
Rating 8 - Good. 419 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

Reviews

8/10 Good

koji

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and many towels. Room temperature is also comfortable.
Stayed 5 nights in Dec 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.
Stayed 2 nights in Aug 2025

10/10 Excellent

Badri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the Vienna International Center

I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.
Stayed 4 nights in Mar 2025

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vienna weekend

Great location close to transport links, but near river and greenery. Excellent breakfast buffet, rooms bright and clean, staff helpful and friendly.
Stayed 3 nights in May 2024

8/10 Good

Zhangeldy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean space.
Stayed 6 nights in Jul 2023

10/10 Excellent

Hyoseop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is relatively large compared with the price. There are many good transportation facilities and parks around the hotel.
Stayed 7 nights in Aug 2023

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels that you can stay in Vienna. 200M from U1 Metro station and 2 stations by Metro to Westfield big shopping center. Very decent breakfast.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arcotel

The hotel was 20 mins from the airport by taxi and beside the U-bahn so accessibility was excellent. The staff were friendly and polite. The room was clean and comfortable, but a little bit dated. I would stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
A good place to stay especially if you are working at VIC. Underground station is within 5 minutes walk. Good breakfast. The only negative is that room furniture is not comfortable: bedside table is hard to reach, some hideous corner armchair, no proper desk. Otherwise good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for anyone wanting to visit the VIC. A variety of transit options are accessible in the area as well and its in a good enough location that Westfield Donau Zentrum can be considered walkable by most people. In terms of food, the hotel restaurant is a bit pricey compared to options outside but the attentive nature, cheer and charm of the hotel staff easily make up for this. I would definitely visit again.
Stayed 6 nights in Nov 2023

8/10 Good

Alexandre

Liked: Cleanliness
Good hotel near the UN and a metro station. The breakfast was fine. The restaurant has limited options for dinner. The rooms are relatively large and comfortable. Staff is not particularly welcoming but is overall professional.
Stayed 3 nights in Sep 2024

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, Convenient, Exceptional Service

Value for money. Customer service was exceptional. Many thanks for the exceptional welcome and attentiveness . Kudos to Claudia, Vivian, Rodolfo and Alexis- all gems of the Hotel.
Stayed 1 night in May 2024

6/10 Okay

Mythri

Liked: Cleanliness, staff & service
Disliked: Amenities
The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station. The food was also very good. The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
Stayed 3 nights in Dec 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel. Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel. Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked. Would stay there again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, perfect location and kind staff

I loved my stay in this hotel alot, I went for business and the location is perfect and very close to the subways. Beside the staff are friendly and kind especially Georgina!!! I met her once but she was very welcoming and full of positive energy even though I wasnt in the mood to talk and laugh but because of her I forgot my tiredness and started to smile. The hotel should always hold this kind of staff!
Stayed 4 nights in Oct 2023

10/10 Excellent

John Macfarlane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located for the Vienna International Centre (UN, etc.). The airlines bus from the airport stops right outside. Staff very friendly and helpful. Good breakfast in the restaurant. Evening meals in restaurant or bar are good too. Weiner schnitzel particularly good value. Only negative comment would be that one has to let water in bath/shower run for ages before it becomes hot. Relatively spacious rooms.
Stayed 3 nights in Sep 2023

4/10 Poor

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were clean and comfortable. Check in process was the slowest I have ever experienced. Waited 30mins for 4 people ahead on me while checking in and we arrived at 3pm. And that was just to look up details not explain anything about the local area or anything. Weirc knock on the door from two guys after check in to see if we wanted anything from the minibar when we were relaxing after our trip so it was annoying and breach of privacy: if we wanted we would have told you. Door into the room had a stuck mechanism and had to be unlocked by staff at 2am.
Stayed 1 night in Nov 2024

4/10 Poor

Igor

I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good buffet coule have had more vegan options but still good stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Okamoto

Liked: Cleanliness, staff & service, amenities
I stayed at this hotel for about a week for work. Although there are some minor inconveniences with the facilities, I think it was a good hotel overall.
Stayed 6 nights in Aug 2025

10/10 Excellent

Tuyen Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Rooms were good and breakfast too.
Stayed 3 nights in Dec 2022

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Decent hotel
Stayed 2 nights in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cozy safe and accessable place