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Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

Choose dates to view prices

Photo gallery for Fairmont Empress

Exterior
Meeting facility
Lobby
Lobby
Ocean views, serves lunch and dinner
The Fairmont Empress offers a serene escape amidst Victoria's natural beauty. Guests can enjoy the Willow Stream Spa, dine at two restaurants, and relax by the indoor pool with sun loungers. The property also features an on-site garden and shopping options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Fairmont City View 2 Double

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont City View 2 Double

8.8 out of 10
Excellent
(93 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(45 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Down duvet
Portable fan
Premium bedding
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(75 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe City View 1 King

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Portable fan
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Portable fan
Down duvet
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | 1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont City View 1 King

9.2 out of 10
Wonderful
(141 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Separate bedroom
Pillowtop bed
Premium bedding
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Harbour View Suite 1 King

One Bedroom Harbour View Suite 1 King | 1 bedroom, premium bedding, down comforters, pillowtop beds

One Bedroom Harbour View Suite 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Portable fan
Down duvet
  • 51 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

1 bedroom, premium bedding, down comforters, pillowtop beds

Fairmont Gold Harbour View Executive Suite 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Portable fan
  • 39 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite City View 2 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite City View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Portable fan
Down duvet
  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King | 1 bedroom, premium bedding, down comforters, pillowtop beds

Signature Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 1 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Harbour View 2 Queen

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Harbour View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Portable fan
Premium bedding
Separate bedroom
Pillowtop bed
  • 35 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Royal BC Museum - 3 min walk - 0.2 miles
  • British Columbia Parliament Building - 3 min walk - 0.2 miles
  • Victoria Harbour - 4 min walk - 0.3 miles
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.4 miles
  • Chinatown - 12 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q At The Empress - ‬1 min walk
  • ‪The Sticky Wicket Bar & Restaurant - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Family-friendly hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, an art gallery on site, and a shopping mall on site. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage, a facial, or aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a hair salon.
Other perks include:
  • An indoor pool and a children's pool, along with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, a 24-hour front desk, and multilingual staff
  • Guest reviews give top marks for the helpful staff, proximity to shopping, and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and portable fans

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM–11:00 PM.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Fairmont Empress?

Self parking is available for CAD 37.00 per day. Valet parking is available for CAD 51.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, just steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

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Reviews

Fairmont Empress Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 1773 out of 2393 reviews
Rating 8 - Good. 345 out of 2393 reviews
Rating 6 - Okay. 162 out of 2393 reviews
Rating 4 - Poor. 60 out of 2393 reviews
Rating 2 - Terrible. 53 out of 2393 reviews

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely amazing and the staff are the best of the best!
Stayed 2 nights in Oct 2025

10/10 Excellent

Blair

Liked: Staff & service, amenities, property conditions & facilities
Great Hotel in a great city.
Stayed 1 night in Oct 2025

10/10 Excellent

ANBAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room nice staff good breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay!
Stayed 3 nights in Sep 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Victoria
Stayed 1 night in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
This is a for at class hotel never stayed better and we have travelled extensively
Stayed 3 nights in Oct 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel in an ideal location!
Stayed 3 nights in Sep 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the service was impeccable, the rooms clean with a touch of old charm.
Gluten free teas munchies
View from the 3rd floor elevator lo
Stayed 3 nights in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical property. The only thing is the beds are rather hard but ither than that, it was a wonderful stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

KWANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faculty was good and food was good
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing- especially housekeeping staff. Wonderful relaxing trip- we loved room service and staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa
Stayed 3 nights in Sep 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it , walking distance to many touristic attractions and the marina
Stayed 3 nights in Sep 2025

10/10 Excellent

Santanu

Liked: Cleanliness, property conditions & facilities
Great hotel - staff don’t care much since this is most popular hotel in a tourist spot.
Stayed 1 night in Jul 2025

10/10 Excellent

Igor Nikolaevitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 2 nights in Sep 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, expensive room service.
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a wonderful location. Great restaurants shopping and walking. The Empress is a stunner.
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and restaurant attached are second to none, awesome place
Stayed 2 nights in Sep 2025

10/10 Excellent

Mirmehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a beautiful hotel with very easy access to downtown.
Stayed 2 nights in Aug 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel experience loved the cleaning services! The outside area was beautiful with lots of flowers and very clean. I love that it was in a location where you could walk anywhere!
Stayed 2 nights in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional starting with as soon as you pull up,the service was amazing,the whole group of staff were kind and eger to help, will definitely be back
Stayed 3 nights in Oct 2025

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful grounds amazing staff, superb views, and comfortable rooms.
View from the second floor sitting area
Stayed 1 night in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of downtown
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a treat to stay at the Empress. Our family spent a wonderful Thanksgiving weekend here and everything was lovely, from the warm staff to the spacious suite. The pool was a big hit with the kids and the high tea is as delightful as always. Another lovely escape and we look forward to our return.
Stayed 3 nights in Oct 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

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