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Fairmont Empress

4.5 star property
A peaceful eco-certified sanctuary in Victoria where travelers can relax their bodies and minds while enjoying the natural surroundings

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Photo gallery for Fairmont Empress

Ocean views, serves lunch and dinner - Fairmont Empress (Victoria)
Exterior - Fairmont Empress (Victoria)
Lobby - Fairmont Empress (Victoria)
Meeting facility - Fairmont Empress (Victoria)
Exterior - Fairmont Empress (Victoria)
The Fairmont Empress offers a serene escape amidst Victoria's natural beauty. Guests can enjoy the Willow Stream Spa, dine at two restaurants, and relax by the indoor pool with sun loungers. The property also features an on-site garden and shopping options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Room options

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Showing 20 of 20 rooms

View all photos for Fairmont City View 2 Double

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 2 Double

8.8 out of 10
Excellent
(103 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 2 Queen

9.0 out of 10
Wonderful
(47 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(25 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(88 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 King

9.2 out of 10
Wonderful
(35 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 1 King

9.2 out of 10
Wonderful
(148 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 1 King

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold One Bedroom Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(25 reviews)
  • Harbor view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(23 reviews)
  • Harbor view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbor view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King | Premium bedding, down comforters, pillowtop beds, minibar

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 2 Queen

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Traveling with kids? Don't miss Victoria Bug Zoo and Butchart Gardens. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Guests love the hotel's location for the sightseeing. Visit our Victoria travel guide
Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Government Street featuring a house, a small town or village and street scenes
    Government Street
    1 min walk - 0.0 miles
  • Royal BC Museum featuring interior views as well as an individual femail
    Royal BC Museum
    3 min walk - 0.2 miles
  • British Columbia Parliament Building which includes night scenes, a square or plaza and a fountain
    British Columbia Parliament Building
    3 min walk - 0.2 miles
  • Victoria Harbour featuring a bay or harbor and heritage architecture
    Victoria Harbour
    4 min walk - 0.3 miles
  • Victoria_VictoriaClipperFerryTerminal_6163183-5
    Victoria Clipper Ferry Terminal
    6 min walk - 0.4 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    32 min drive

Restaurants

  • The Sticky Wicket Bar & Restaurant
    6 min walk
  • Starbucks
    4 min walk
  • Tractor
    2 min walk
  • Q At The Empress
    1 min walk
  • Milestones
    2 min walk

About this property

Fairmont Empress

Luxury family-friendly hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, an art gallery on site, and a shopping mall on site. Adventurous travelers may like the cycling at this hotel. Treat yourself to a body treatment, aromatherapy, or a sports massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a hair salon.
Other perks include:
  • An indoor pool and a children's pool, along with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and access to a nearby indoor pool
  • Express check-out, express check-in, and meeting rooms
  • Guest reviews give top marks for the helpful staff, proximity to shopping, and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and portable fans

Awards and affiliations

Eco-Certified Property
This property participates in the Biosphere and Green Key Global, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM–11:00 PM.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 39.00 per day. Valet parking is available for CAD 53.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, British Columbia Parliament Building, and Victoria Bug Zoo. Victoria Harbour and Market Square are also within 10 minutes.

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Reviews

Fairmont Empress Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1977 out of 2649 reviews
Rating 8 - Good. 382 out of 2649 reviews
Rating 6 - Okay. 176 out of 2649 reviews
Rating 4 - Poor. 62 out of 2649 reviews
Rating 2 - Terrible. 52 out of 2649 reviews

Reviews

Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great staff and amenities
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff were very friendly and helpful. Great atmosphere in the lounge.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding stay!!!! Beautiful property, great restaurants and staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and amenities!
Empress Terrace
Empress Terrace
High Tea
Fairmont Empress
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and great location!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Room was goo, staff helpful, great location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with very friendly and considerate staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Karensa

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, and very clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional Canadian hospitality and delicious finger licking good food!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
Staff , clean room and amenities
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, the atmosphere is cool, the staff is amazing. It’s the perfect location. Love all the history behind the hotel and the high tea. It’s something everyone should experience at least once.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Will

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent, staff was outstanding. We had a great stay and made a lasting impression.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lyn

Liked: Cleanliness, amenities, property conditions & facilities
The staff are extremely friendly , efficient and helpful. The room was fantastic. Highly recommend The Empress!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room Nice surroundings in heart of downtown
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Best stay we have ever had. Staff were exceptional and all of our needs were met. I’d like to recognize Jennifer, who was the concierge when we checked in, for making our experience memorable.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

YOON JUNG

Very attentive and welcoming staff including reaching out to find out any baby/toddler amenities and arrival time. Thank you
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
My room was lovely! Rather large, an excellent bathtub & all & all very comfortable! The staff at check in & check out were great, everyone I encountered in a hallway passing were very friendly!
View from the harbour
The Bengal lounge
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

CARSON

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable rooms. Friendly staff and convenient location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

JENNY

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, good amenities.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tatiana

We had a great weekend in Victoria , staying at Empress was a wonderful experience, although we used to more modern and spacious hotels in Victoria but this has special ambiance and breathtaking views.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

MELANIE

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is lovely, staff are wonderful, location is perfect and the room was clean and well appointed.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, Fabulous restaurants and great location!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Hesam

Liked: Cleanliness, property conditions & facilities
Clean, spacious rooms. Room service was good.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Terrie

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service. Excellent staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Great location - welcoming staff - lots of amenities & a room cleaned twice per day!
Stayed 3 nights in Dec 2025