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Best Western Plus Carlton Plaza Hotel

3.5 star property
Downtown adventures begin at this central hotel where travelers can start their day with a hearty breakfast and stay connected throughout their explorations.

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby - Best Western Plus Carlton Plaza Hotel (Victoria)
Restaurant - Best Western Plus Carlton Plaza Hotel (Victoria)
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board - Best Western Plus Carlton Plaza Hotel (Victoria)
Exterior - Best Western Plus Carlton Plaza Hotel (Victoria)
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board - Best Western Plus Carlton Plaza Hotel (Victoria)
Located in downtown, the Best Western Plus Carlton Plaza Hotel offers comfort and urban convenience. Start your day at the on-site restaurant, stay fit at the gym, and handle work with 24/7 business center and free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(34 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(65 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(29 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(50 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

About the neighborhood

In the entertainment district, Best Western Plus Carlton Plaza Hotel is in Downtown Victoria, a walkable area in Victoria with great shopping. The McPherson Playhouse and Royal BC Museum are cultural highlights, and some of the area's notable landmarks include Chinatown and Fan Tan Alley. Market Square and Victoria Conference Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including whale-watching and golfing. Guests love the hotel's central location. Visit our Victoria travel guide
Map
642 Johnson St, Victoria, BC, V8W1M6

What's nearby

  • Lower Johnson Street
    Lower Johnson Street
    1 min walk - 0.0 miles
  • Government Street
    Government Street
    1 min walk - 0.1 miles
  • Chinatown
    Chinatown
    3 min walk - 0.2 miles
  • Victoria_VictoriaConferenceCentre_6253388-3
    Victoria Conference Centre
    10 min walk - 0.6 miles
  • The McPherson Playhouse
    1 min walk - 0.1 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    31 min drive

Restaurants

  • McDonald's
    4 min walk
  • Fatburger
    3 min walk
  • Starbucks
    3 min walk
  • Hope Key Restaurant
    1 min walk
  • The Vicious Poodle
    2 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Hotel remodeled in 2019 and located near Chinatown
Located close to The McPherson Playhouse and Market Square, Best Western Plus Carlton Plaza Hotel provides a hair salon, dry cleaning/laundry services, and a gym. Free in-room WiFi is available to all guests, along with a 24-hour business center and a restaurant.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, a porter/bellhop, and a front-desk safe
  • ATM/banking services, a TV in the lobby, and a computer station
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 108 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch TVs with cable channels
  • Wardrobes/closets, refrigerators, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Is Best Western Plus Carlton Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for CAD 20 per day.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Carlton Plaza Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Best Western Plus Carlton Plaza Hotel located?

Located in Downtown Victoria, this hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Fan Tan Alley and Victoria Conference Centre are also within 10 minutes.

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Reviews

Best Western Plus Carlton Plaza Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 918 out of 1418 reviews
Rating 8 - Good. 332 out of 1418 reviews
Rating 6 - Okay. 107 out of 1418 reviews
Rating 4 - Poor. 31 out of 1418 reviews
Rating 2 - Terrible. 30 out of 1418 reviews

Reviews

Verified

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A very central location and fair pricing make this a great way to visit downtown Victoria.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Friendly staff, great location for restaurants and walking to points of interest.
Stayed 23 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Staff was friendly and accommodating.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness
Amazing, friendly staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cara-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly - was in a great walkable location to many highlights near the harbour & uptown; main transit routes were nearby; great cafe on site
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Rabiat

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and comfortable beds.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff were friendly
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, if a little noiser than some other parts of downtown. Located near running paths, a movie theatre, lots of food and shopping options. I would stay here again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and cleanly. Close to everything!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome and the hotel is walking distance to lots of shops, restaurants and the water!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
room was fantastic and staff was helpful and very friendly! Hotel and room were clean!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing, all staff were extremely friendly and helpful. Suite was perfect and went beyond our expectations. Location is perfect for walking as very central to everything! We had a great stay!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Taneal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time the hotel was great location and wonderful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms, great location, delicious restaurant and amazing staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff were invariably courteous. The valet service was excellent.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kim

Great location!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
staff were lovely and room was clean and cozy!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rufino

Liked: Cleanliness, amenities, property conditions & facilities
Great location and hotel room — comfortable, clean, and exactly what I needed.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Blair

Super friendly staff, helpful. Clean rooms
Stayed 1 night in Feb 2026
Verified

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Most impressed with the staff and their professionalism, how someone named Nick would send the occasional check in texts, room service was super prompt, and the special gifts and treatment for our anniversary were a lovely touch.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Location is perfect - close to everything downtown Valet parking is a bonus !! ( don’t have to try and find parking etc ) Staff was amazing - very helpful and great customer service Our rooms were clean and spacious Will definitely be back !!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Derek

Liked: Cleanliness, amenities
Room was decent and staff was very friendly. I would stay here again.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very central area with many cute little shops, restaurants and trendy tourist sites within walking distance. Our suite was spotless upon arrival. One thing that really stood out to our family was the friendliness of the staff. Every staff member we saw, whether it be in the lobby, an elevator or room hallways, were always so friendly and outgoing and made a point of checking in to see how our stay was going. It was quite impressive. Thanks everyone for a great stay!
Stayed 3 nights in Mar 2026