See all properties

Best Western Plus Carlton Plaza Hotel

3.5 star property
Downtown adventures begin at this central hotel where travelers can start their day with a hearty breakfast and stay connected throughout their explorations.

Choose dates to view prices

Photo gallery for Best Western Plus Carlton Plaza Hotel

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board - Best Western Plus Carlton Plaza Hotel (Victoria)
Restaurant - Best Western Plus Carlton Plaza Hotel (Victoria)
Restaurant - Best Western Plus Carlton Plaza Hotel (Victoria)
Exterior - Best Western Plus Carlton Plaza Hotel (Victoria)
Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board - Best Western Plus Carlton Plaza Hotel (Victoria)
Located in downtown, the Best Western Plus Carlton Plaza Hotel offers comfort and urban convenience. Start your day at the on-site restaurant, stay fit at the gym, and handle work with 24/7 business center and free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(35 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Deluxe Two Double Suite

  • Sleeps 5
  • Free WiFi

Family Two Queen Room

  • Sleeps 5
  • Free WiFi

King Suite with Kitchenette

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(75 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(32 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(53 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

About the neighborhood

In the entertainment district, Best Western Plus Carlton Plaza Hotel is in Downtown Victoria, a walkable area in Victoria with great shopping. The McPherson Playhouse and Royal BC Museum are cultural highlights, and some of the area's notable landmarks include Chinatown and Fan Tan Alley. Market Square and Victoria Conference Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing and whale-watching. Guests love the hotel's central location. Visit our Victoria travel guide
Map
642 Johnson St, Victoria, BC, V8W1M6

What's nearby

  • Government Street
    Government Street
    1 min walk - 0.1 miles
  • Chinatown
    Chinatown
    3 min walk - 0.2 miles
  • Market Square
    Market Square
    4 min walk - 0.3 miles
  • Victoria_VictoriaConferenceCentre_6253388-3
    Victoria Conference Centre
    10 min walk - 0.6 miles
  • The McPherson Playhouse
    1 min walk - 0.1 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    31 min drive

Restaurants

  • McDonald's
    4 min walk
  • Fatburger
    3 min walk
  • Starbucks
    2 min walk
  • The Vicious Poodle
    2 min walk
  • Toratiki
    4 min walk

Similar properties

Front of property - evening/night
Strathcona Hotel
Downtown Victoria
  • Free WiFi
  • Restaurant
  • Parking available
  • Bar
8.8 out of 10, Excellent, 1,861 reviews
Strathcona Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Frequently asked questions

Is Best Western Plus Carlton Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for CAD 30 per day.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Carlton Plaza Hotel?

Check-out is at noon. Late check-out is available for CAD 50 (subject to availability).

Where is Best Western Plus Carlton Plaza Hotel located?

Located in Downtown Victoria, this hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Fan Tan Alley and Victoria Conference Centre are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Plus Carlton Plaza Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 958 out of 1471 reviews
Rating 8 - Good. 337 out of 1471 reviews
Rating 6 - Okay. 110 out of 1471 reviews
Rating 4 - Poor. 34 out of 1471 reviews
Rating 2 - Terrible. 32 out of 1471 reviews

Reviews

Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location we really enjoyed our stay.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, huge rooms, delicious food Highly recommended
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, reasonable price.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Downtown itself, walking distance to the Harbour area, valet parking available but sometimes the front waiting area might be full esp if you are on peak season, clean rooms, kitchen has all the basic amenities, best for families
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and staff and conveniently located in downtown
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Close to center. Great location
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was available and responsive to every query.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Friendly staff, great location for restaurants and walking to points of interest.
Stayed 23 nights in Jan 2026
Verified

8/10 Good

Don

Great location, reasonably quiet, secure valet parking
Stayed 2 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A very central location and fair pricing make this a great way to visit downtown Victoria.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jia

Liked: Cleanliness
Clean room, staff is so nice and car parking is safe
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Would recommend the hotel to anyone staying for a concert at Save On arena
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kevin

Staff was friendly and accommodating.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness
Amazing, friendly staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is phenomenal. Super clean and polished all throughout the hotel. The Ruby restaurant has amazing banana pecan waffles, i highly recommend 👌
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Cara-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly - was in a great walkable location to many highlights near the harbour & uptown; main transit routes were nearby; great cafe on site
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and pleasant to deal with.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Spacious room. Friendly, helpful staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities
Clean modern room, great restaurant and most importantly: excellent staff Friendly, courteous, really make you feel welcome
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Rabiat

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and comfortable beds.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome and the hotel is walking distance to lots of shops, restaurants and the water!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff were friendly
Stayed 2 nights in Feb 2026