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Best Western Plus Carlton Plaza Hotel

Property class: 3.5

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Photo gallery for Best Western Plus Carlton Plaza Hotel

A spacious lobby with a large sofa, a coffee table, and a piano. There are large windows with curtains, a patterned carpet, and a view of the street outside. - Best Western Plus Carlton Plaza Hotel (Victoria)
A hotel room with two beds, a wooden headboard, bedside lamps, and a large window with curtains. - Best Western Plus Carlton Plaza Hotel (Victoria)
A multi-story building with a prominent corner entrance, a clock tower, and a sign for 'Best Western Plus' hotel. - Best Western Plus Carlton Plaza Hotel (Victoria)
A restaurant interior with brick walls, a large chandelier, and a view of the street through large windows. - Best Western Plus Carlton Plaza Hotel (Victoria)
A hotel room with a grey sofa, a wooden coffee table, a small kitchen area with a refrigerator, microwave, and a dining table with chairs. - Best Western Plus Carlton Plaza Hotel (Victoria)
Located close to The McPherson Playhouse and Market Square, Best Western Plus Carlton Plaza Hotel provides a hair salon, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center and a restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

A hotel room with a bed, a sofa, a desk, and a large window with curtains.

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(39 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a gray sofa, a bed with white linens, a desk with a chair, and a large window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(31 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite - 2 Double Beds, Nonsmoking, Sofabed, Full Kitchen

Room

Suite - 2 Double Beds, Nonsmoking, Sofabed, Full Kitchen

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Traditional King Room

A spacious living area with a sofa, armchair, coffee table, and piano, large windows, and indoor plants.

Traditional King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Two Double Suite

A hotel room with two beds, a headboard with integrated lighting, a large window with curtains, and a carpeted floor.

Deluxe Two Double Suite

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a chair, a nightstand, and a wall-mounted artwork.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(89 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with two beds, a desk, a TV, and a seating area.

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(44 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with lamps, a framed picture, and a mirror.

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(65 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

In the entertainment district, Best Western Plus Carlton Plaza Hotel is in Downtown Victoria, a walkable area in Victoria with great shopping. The McPherson Playhouse and Royal BC Museum are cultural highlights, and some of the area's notable landmarks include Chinatown and Fan Tan Alley. Market Square and Victoria Conference Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including whale-watching and golfing. Guests love the hotel's central location. Visit our Victoria travel guide
Map
642 Johnson St, Victoria, BC, V8W1M6

What's nearby

  • A blue double-decker bus parked in front of a building with a sign that reads "Swans Hotel".
    Lower Johnson Street
    1 min walk - 0.0 miles
  • A street lined with traditional buildings, red lanterns, and a sign for Cathay Living.
    Government Street
    1 min walk - 0.1 miles
  • A busy street with traditional architecture, including a colorful gate and a tall pillar with intricate designs.
    Chinatown
    3 min walk - 0.2 miles
  • A glass-domed structure with a staircase leading up to it, located at the corner of a street with a traffic light and pedestrian crossing.
    Victoria Conference Centre
    10 min walk - 0.6 miles
  • The McPherson Playhouse
    1 min walk - 0.1 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    31 min drive

Restaurants

  • McDonald's
    4 min walk
  • Fatburger
    3 min walk
  • Starbucks
    2 min walk
  • The Vicious Poodle
    2 min walk
  • Burger King
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Best Western Plus Carlton Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for CAD 30 per day.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Carlton Plaza Hotel?

Check-out is at noon. Late check-out is available for CAD 50 (subject to availability).

Where is Best Western Plus Carlton Plaza Hotel located?

Located in Downtown Victoria, this hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Fan Tan Alley and Victoria Conference Centre are also within 10 minutes.

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Reviews

Best Western Plus Carlton Plaza Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1050 out of 1617 reviews
Rating 8 - Good. 381 out of 1617 reviews
Rating 6 - Okay. 116 out of 1617 reviews
Rating 4 - Poor. 37 out of 1617 reviews
Rating 2 - Terrible. 33 out of 1617 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, good location
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great location and nice staff
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, perfect location in downtown.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff is very friendly and helpful.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff, special thank you to Silvia for going above and beyond.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such sweet staff! Very convenient location
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, very helpful staff - central location sights ....
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

The hallway carpet unfortunately has seen better days: hotel location is great.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location we really enjoyed our stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really appreciate All staffs are really nice and the best services Thank you all
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown, close to all amenities, and the ocean within walking distance.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, such a fun group! Room was clean and very comfortable.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect, staff were friendly and helpful
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for downtown. Parking not great, but valet was fast. Staff very friendly. Room by the elevator was noisy but earplugs were provided.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT hotel to stay at if you want to stay in a clean, safe room in the heart of all the action. We enjoyed all of the fun things so close to this location. The room was everything we needed. Clean, quiet, the staff were very helpful and accommodating. The lobby area is kept very clean and is a nice area to read or look out at the city passing by. You are a 10 minute walk from everything. So much fun! Ruby's downstairs is a great breakfast spot with friendly staff who are informative about the city.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and very friendly. The hotel room was a little dated but was very clean and overall a really pleasant stay.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, close to downtown and other attractions. Very friendly staff and clean rooms.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with all the amenities one needs to make a Victoria trip great
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The past two times I’ve stayed in Victoria (from Ottawa), the Best Western has been awesome. Great location, super sweet staff, not too pricey. I don’t spend much time in my room so it doesn’t need to be the fanciest, but it is very comfortable. Will be returning again next year!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left another hotel to come here and it was, as always, lovely. Staff is fantastic, amenities are great, location is ideal for downtown tourism. Will definitely stay here again and regret our first night in Victoria was spent elsewhere.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown very convenient location. Staff are friendly
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to celebrate our 5-year wedding anniversary, and we couldn’t have asked for a better experience! From the moment we arrived, the staff were incredibly friendly, accommodating, and went above and beyond to make us feel so special. Their thoughtful service truly made our anniversary trip even more memorable. Our room was beautiful, comfortable, and had everything we needed. The location was also perfect—we were able to explore so much of Victoria on foot, which made getting around incredibly convenient. The on-site Thai spa was outstanding and provided the perfect way to relax and unwind after a day of walking around Victoria. We absolutely loved our stay and would happily stay here again the next time we’re in Victoria. Highly recommend!
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was wonderful. Room was clean. Had to ask for 3rd set of towels even though pre-booked. Although we thoroughly enjoyed the note and chocolates, it was meant for another reservation. Loved the valet service. Best of all was the location. Quiet but close to all the tourist attractions. Loved the old buildings in the area too. Victoria down by the water is amazing!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful and kind staff.
Stayed 2 nights in Jul 2026