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Best Western Plus Carlton Plaza Hotel

Property class: 3.5

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Photo gallery for Best Western Plus Carlton Plaza Hotel

A spacious lobby with a large sofa, a coffee table, and a piano. There are large windows with curtains, a patterned carpet, and a view of the street outside. - Best Western Plus Carlton Plaza Hotel (Victoria)
A restaurant interior with brick walls, a large chandelier, and a view of the street through large windows. - Best Western Plus Carlton Plaza Hotel (Victoria)
A multi-story building with a prominent corner entrance, a clock tower, and a sign for 'Best Western Plus' hotel. - Best Western Plus Carlton Plaza Hotel (Victoria)
A hotel room with two beds, a wooden headboard, bedside lamps, and a large window with curtains. - Best Western Plus Carlton Plaza Hotel (Victoria)
A hotel room with a grey sofa, a wooden coffee table, a small kitchen area with a refrigerator, microwave, and a dining table with chairs. - Best Western Plus Carlton Plaza Hotel (Victoria)
Located close to The McPherson Playhouse and Market Square, Best Western Plus Carlton Plaza Hotel provides a hair salon, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center and a restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

A hotel room with a bed, a sofa, a desk, and a large window with curtains.

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(39 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a gray sofa, a bed with white linens, a desk with a chair, and a large window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(31 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a chair, a nightstand, and a wall-mounted artwork.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(90 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with two beds, a desk, a TV, and a seating area.

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(46 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with lamps, a framed picture, and a mirror.

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(65 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

In the entertainment district, Best Western Plus Carlton Plaza Hotel is in Downtown Victoria, a walkable area in Victoria with great shopping. The McPherson Playhouse and Royal BC Museum are cultural highlights, and some of the area's notable landmarks include Chinatown and Fan Tan Alley. Market Square and Victoria Conference Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including whale-watching and golfing. Guests love the hotel's central location. Visit our Victoria travel guide
Map
642 Johnson St, Victoria, BC, V8W1M6

What's nearby

  • A historic building with a prominent clock tower and a covered entrance labeled "Bastion Square."
    Government Street
    1 min walk - 0.1 miles
  • A busy street with traditional architecture, including a colorful gate and a tall pillar with intricate designs.
    Chinatown
    3 min walk - 0.2 miles
  • A glass-domed structure with a staircase leading up to it, located at the corner of a street with a traffic light and pedestrian crossing.
    Victoria Conference Centre
    10 min walk - 0.6 miles
  • A large building with a red banner advertising the Royal BC Museum and IMAX Theatre.
    Royal BC Museum
    12 min walk - 0.7 miles
  • A grand building with a large fountain in front, featuring multiple domes and illuminated windows.
    British Columbia Parliament Building
    13 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    31 min drive

Restaurants

  • McDonald's
    4 min walk
  • Fatburger
    3 min walk
  • Burger King
    1 min walk
  • Starbucks
    2 min walk
  • Victoria Pocha
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Best Western Plus Carlton Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for CAD 20 per day.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Carlton Plaza Hotel?

Check-out is at noon. Late check-out is available for CAD 50 (subject to availability).

Where is Best Western Plus Carlton Plaza Hotel located?

Located in Downtown Victoria, this hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Fan Tan Alley and Victoria Conference Centre are also within 10 minutes.

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Reviews

Best Western Plus Carlton Plaza Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Amenities

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1068 out of 1647 reviews
Rating 8 - Good. 380 out of 1647 reviews
Rating 6 - Okay. 125 out of 1647 reviews
Rating 4 - Poor. 39 out of 1647 reviews
Rating 2 - Terrible. 35 out of 1647 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, convenient to shopping, eateries, breweries and entertainment/tours all in walking distance.
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great, stay in a good location
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and valet parking were super easy and the room was very comfortable
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, good location
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff very helpful and pleasant. The room was clean. I liked the location.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, easy access to venues and restaurants without having to drive.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great location and nice staff
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, perfect location in downtown.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff is very friendly and helpful.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed clean
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night for the marathon. Good service, clean room, no complaints
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location easy to walk around to many places very convenient from Clipper dock. Downtown can be busy request a room on floors 3-7 if sensitive to noise
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff, special thank you to Silvia for going above and beyond.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such sweet staff! Very convenient location
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, very helpful staff - central location sights ....
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
A good place to stay downtown. Parking cost xtra . Close to major attractions. Rooms are cleaned only when requested
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with a well appointed king room with small kitchen. The hotel is located in the heart of Victoria allowing us to walk to our function easily. We felt very safe in the hotel and found the facility quiet except for the external street noises which are out of the hotels control. Ear plugs were offered to help with the pedestrian noises making sleep easier. We will book with Best Western again on our next trip to Victoria.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Room was clean and everything worked. Linen and towels very clean like new. Check in was smooth and well explained. We arrived early but was offered a room without us asking. Helpful to look after luggage after we checked out so we could continue exploring. Enjoyable stay and with no drama
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

The hallway carpet unfortunately has seen better days: hotel location is great.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location we really enjoyed our stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly, and comfortable hotel. Perfect location for being in a nice area of downtown and within walking distance of Wharf street. Would definitely stay here again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a King Suite and had a very nice experience overall. The room was spacious, and we enjoyed the view facing the front of the building. The staff were always welcoming whenever we came in, and it was a nice touch that they remembered us. The valet service was top-notch, and we really appreciated that earplugs were provided to help with the street noise, as passing cars could be quite loud at night. We did notice a few tiny ants in the kitchen. Overall, the friendly service and excellent valet experience made our stay enjoyable!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really appreciate All staffs are really nice and the best services Thank you all
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown, close to all amenities, and the ocean within walking distance.
Stayed 1 night in Aug 2026