Ratings based on 761 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Nothing.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Room had an order shelves hanging off the wall, television not working bugs in the room
Comment from Hotel Management
Apr 6, 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN VERO BEACH - I-95. I was saddened to read your stay fell short of expectations due to the insects you reported, the TV not working, the uncleanliness of the room and the shelves hanging off the wall. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 5, 2024 on Expedia
Noce
Comment from Hotel Management
Apr 6, 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear James,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN VERO BEACH - I-95. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 15, 2024 on Expedia
Building was dated, but the beds and pillows were very comfortable.
Comment from Hotel Management
Mar 16, 2024 by Linton RediResponse Specialist , Hotel Management
Dear Jay,Thank you for telling us about your recent visit to RED ROOF INN VERO BEACH - I-95. It's good to read that our comfortable beds met your needs. However, you indicated that the building was dated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
by A verified traveler
Posted Feb 27, 2024 on Expedia
The reservation of the room indicated that there was a refrigerator and a microwave, when in reality there wasn’t any of the two in the room that was assigned to us.
Comment from Hotel Management
Feb 28, 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Joseph,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please accept our sincerest apologies for the situation you described regarding the missing amenities. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted Feb 27, 2024 on Expedia
Comment from Hotel Management
Feb 28, 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Feb 22, 2024 on Expedia
Comment from Hotel Management
Feb 24, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Carolyn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Vero Beach - I-95 and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A verified traveler
Posted Feb 19, 2024 on Expedia
The place should be closed
Comment from Hotel Management
Feb 21, 2024 by Linton Rediresponse Specialist , Hotel Management
Dear Dave,Thank you for telling us about your recent visit to RED ROOF INN VERO BEACH - I-95. I was disappointed to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Regards,Red Roof Management
by A verified traveler
Posted Feb 10, 2024 on Expedia
Expedia is terrible - they charge for things you do NOT get - like making changes to your reservation - so I will NOT use them again!
Red Roof is largely what you would expect from an inexpensive "pet friendly" place which does not do the best job cleaning. The fit and finish of the room also left a lot to be desired.
Maybe it will be better after they renovate - until then, my suggestion is "stay somewhere else."
Comment from Hotel Management
Feb 12, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Henry,Thank you for your review following your stay at Red Roof Inn Vero Beach - I-95. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room left a lot to be desired, the cleanliness was not to your liking and the other concerns you mentioned hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in all your future travels.With thanks, Red Roof Management
by A verified traveler
Posted Jan 27, 2024 on Expedia
Need WiFi to get work done on my laptop
Comment from Hotel Management
Jan 28, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Linval,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Vero Beach - I-95. We value you as a our guest and welcome your 3/5 score. As it relates to the Wi-Fi we will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist