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Ruiz Milán Hotel

2.5 star property
Travelers relax at the indoor pool while the hotel's friendly team assists with tour arrangements and event planning at this welcoming Veracruz property

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Photo gallery for Ruiz Milán Hotel

A modern hotel lobby with a brown sofa, round tables, and chairs, decorative mirrors, and a trash can. - Ruiz Milán Hotel (Veracruz)
Double Room, 2 Double Beds, Partial Sea View | Iron/ironing board, free WiFi, alarm clocks - Ruiz Milán Hotel (Veracruz)
Executive Room | Iron/ironing board, free WiFi, alarm clocks - Ruiz Milán Hotel (Veracruz)
Game room - Ruiz Milán Hotel (Veracruz)
Indoor pool, sun loungers - Ruiz Milán Hotel (Veracruz)
The Ruiz Milán Hotel captures Veracruz's vibrant atmosphere with amenities for all. Enjoy the indoor pool, playground, arcade room, and in-room WiFi. Guests praise the helpful staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Room options

View all photos for Quadruple Room Standard

Iron/ironing board, free WiFi, alarm clocks

Quadruple Room Standard

  • 25 sq m
  • Sleeps 4

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, alarm clocks

Executive Room

  • 7 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Partial Sea View

Double Room, 2 Double Beds, Partial Sea View | Iron/ironing board, free WiFi, alarm clocks

Double Room, 2 Double Beds, Partial Sea View

  • Partial sea view
  • 8 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, alarm clocks

Standard Double Room

7.4 out of 10
Good
(10 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room, 2 Double Beds

Economy Double Room, 2 Double Beds | Iron/ironing board, free WiFi, alarm clocks

Economy Double Room, 2 Double Beds

  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Executive

Iron/ironing board, free WiFi, alarm clocks

Double Room Executive

  • 23 sq m
  • Sleeps 4

View all photos for Double Room Standard

Iron/ironing board, free WiFi, alarm clocks

Double Room Standard

  • 21 sq m
  • Sleeps 4

About the neighborhood

Located on the waterfront, Ruiz Milán Hotel is in Malecon, a neighborhood in Veracruz. Zócalo and San Juan de Ulua Castle are notable landmarks, and if an activity is on the agenda, check out Veracruz Harbour. Don't miss out on a visit to Veracruz Aquarium. Visit our Veracruz travel guide
Map
Paseo del Malecón esq. Gómez Farias, Veracruz, VER, 91700

What's nearby

  • Veracruz Harbour
    Veracruz Harbour
    2 min walk - 0.1 miles
  • Zocalo or Plaza de Armas, the main square of Veracruz, Mexico
    Zócalo
    2 min walk - 0.1 miles
  • View of the Great Plaza del Malecon in the port of Veracruz Mexico
    Malecón de Veracruz
    2 min walk - 0.1 miles
  • Naval Historical Museum
    Naval Historical Museum
    3 min walk - 0.2 miles
  • Veracruz Cathedral
    Veracruz Cathedral
    3 min walk - 0.2 miles

Getting around

  • Veracruz Central Station
    9 min walk
  • General Heriberto Jara Intl. Airport (VER)
    29 min drive

Restaurants

  • Gran Café de la Parroquia
    1 min walk
  • Restaurant "El condimento" del Hotel Emporio
    3 min walk
  • Bar Titos
    3 min walk
  • Don Juan II
    3 min walk
  • Plaza gastronómica el refugios del pescador
    2 min walk

About this property

Ruiz Milán Hotel

Hotel near Malecón de Veracruz
Located close to Zócalo and Veracruz Cathedral, Ruiz Milán Hotel provides dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool along with sun loungers
  • Airport drop-off service (surcharge), a porter/bellhop, and a banquet hall
  • A 24-hour front desk, wedding services, and smoke-free premises
  • Table tennis, a front-desk safe, and tour/ticket assistance
Room features
All 98 rooms offer comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Other amenities include:
  • Daily housekeeping and phones

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Hotel Mar y Tierra Veracruz
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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 100 per night)
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limited onsite parking

Things to do

  • Indoor pool
  • Table tennis

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Elevator (20 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 6 2024 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 300 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (up to 11 years old)
  • Nearby parking fee: MXN 100 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Ruiz Milán Hotel have a pool?

Yes, this property has an indoor pool.

Is Ruiz Milán Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Ruiz Milán Hotel?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Ruiz Milán Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Ruiz Milán Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 300 per vehicle applies.

Where is Ruiz Milán Hotel located?

Located in Malecon, this hotel is steps from Malecón de Veracruz and Veracruz Harbour. Zócalo and Veracruz Cathedral are also within 5 minutes. Veracruz Central Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ruiz Milán Hotel Reviews

7.0

Good

7.2

Cleanliness

8.4

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 128 out of 523 reviews
Rating 8 - Good. 170 out of 523 reviews
Rating 6 - Okay. 103 out of 523 reviews
Rating 4 - Poor. 70 out of 523 reviews
Rating 2 - Terrible. 52 out of 523 reviews

Reviews

Verified

8/10 Good

Genaro

Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice; the rooms were clean. The hotel is located right in front of the Malecon of Veracruz, with a very nice view. Restaurants and everything else are close to it.
Stayed 14 nights in Dec 2025
Verified

4/10 Poor

Ana Francisca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wonderful staff and fantastic location but this is a 2-star hotel. You get what you pay for. You may get mould on walls, only half the light fixtures working and a cockroach on your bed as we did. And we supposedly got a renovated room. So if you’re looking for practical this is your place but not ideal for else. Also when you’re next to the main plaza you also get all the public activity inside your room!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Celedonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities need updating. We had great customer service, staff are all very helpful. They turned a bad trip into a good one. They accept payments with expedia which was nice because my card was not present due to extenuating circumstances. We were left with minimal cash, no id, and the reservation we made at a different "fancier" location wouldnt help at all. The other place denied any work arounds which was awful coming from out of the country and basically at a loss with not much to work with.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

RAÚL EDUARDO

Liked: Staff & service, amenities
Disliked: Cleanliness
.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Aug 2025
Verified

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities
Very disappointed, lack of amenities, mold and terrible bed.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ciro

Liked: Cleanliness, staff & service
Cheap and close to zocalo, restaurants, bars, tours, coffee shops (everything) Staff very friendly and helpful Definitely will recommend to friends
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Marcelo

Liked: Cleanliness, staff & service

The Port

Old Hotel, nice location close to everything
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

christian jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It is in a great location, two blocks from the zocalo, right in front of the malecon and point of interest, and 30 mins from airport. Unfortunately, the room don’t look clean, very uncomfortable pillows, linen look dirty, and the front desk is not welcoming.
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! This hotel is located right in front of the Malecon, a couple blocks from the Zocalo. unfortunately, the rooms conditions are old and dirty looking (there is mold in the bathrooms). The pillows are in really bad condition. Also, be careful with the shower, the hot water is boiling!
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Lourdes Araceli

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a terrible days in this hotel, we needed to look for another hotel because in this place we didn’t find the Service that they were offering online. The actitude of the girls that were in recepción were rude and they show us a very bar disposition to solve the problems we face there.
Stayed 6 nights in May 2023
Verified

2/10 Terrible

Vatcharapan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay in this hotel. This place is very DIRTY so much even words like …undermine how badly I get like I was getting a new disease each night I took a shower and slept in this swamp. Very low standard. Towels are very old - came in grey color with a lot of spots, patches!!, and fringes. Bathrooms and toilets are filthy - when taking a shower, water leaked out making floor wet. Sewage smell is almost always in the bathrooms. Only one bar of soap, one small shampoo envelope, and one water bottle were given to a room with 4 customers. No floor mats/no hand towels were provided. Some bath towels provided were like those ones would use to clean floor at home - not to touch our bodies. Pillows and even mattresses smelled. This hotel gives me bad impression of the City of Veracruz - how below standard ones may live in this city since this hotel located in the prime area is very sub-standard with a high price we paid. We wanted to move but did not want to lose our money so we took a deep breath and stayed.... Cleaning was not properly done - some tissue papers still left in the bathroom after daily cleaning. Front desk people were so so - were minimally helpful during some shifts and were really ignorant during some. DO NOT stay in this hotel.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was regular
Stayed 1 night in May 2026
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, cuenta con estacionamiento, personal muy amable y atento
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Ricardo

Disliked: Staff & service, amenities, property conditions & facilities
La estancia en el lugar es tranquila, pero da mucho que desear la falta de atención del personal, malos modos para atender de la gerente al hacerle una pregunta, alberca con falta de mantenimiento, la ventana de la habitación no se podía abrir por falta de mantenimiento, la habitación sin pantalla, la chapa eléctrica tarda hrs en abrir.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities
Estuvo bien el personal muy atento y amable excelente vista
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities
Hotel muy bien ubicado, solo está un poco deteriorado.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Eliud

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Instalaciones deterioradas Trato amable
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

jorge

Disliked: Cleanliness, amenities, property conditions & facilities
Las habitación estava muy sucia, muy desagradable en general.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities
La cortina de baño sería mejor cambiarla de material por qué absorbe mucha agua haciendo que el piso del baño se llene de agua, la televisión no prendía por más que intentamos, pero de ahí en fuera todo bien, cómodo y agradable
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Camilo

Disliked: Cleanliness, amenities, property conditions & facilities
El climatizador hace mucho ruido le falta actualizar el cuestión de lámparas o mantenimiento tarda mucho en salir agua caliente entiendo que el hotel no es nuevo pero le falta modernizar pisos baños accesorios switches etc
Stayed 2 nights in Apr 2026