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Hotel Playa Caracol

4.0 star property
Travelers can enjoy poolside relaxation and savor delicious regional cuisine during their tropical getaway at this beachfront property

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Photo gallery for Hotel Playa Caracol

A resort pool with lounge chairs and umbrellas, a beach area with chairs and umbrellas, and palm trees. - Hotel Playa Caracol (Boca del Río)
Meeting facility - Hotel Playa Caracol (Boca del Río)
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes - Hotel Playa Caracol (Boca del Río)
View from room - Hotel Playa Caracol (Boca del Río)
Reception - Hotel Playa Caracol (Boca del Río)
Hotel Playa Caracol sits just steps from Mocambo Beach and Plaza Las Americas Shopping Mall. Guests find comfortable sun loungers perfect for soaking up the sunshine, while the upscale property's spa offers rejuvenating treatments after a day of exploring the area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of a pool and palm trees.

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a view of the ocean through a glass door, and a chair.

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a balcony with a view of the ocean, and a painting on the wall.

Double Room, 2 Double Beds

8.2 out of 10
Very good
(25 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, each with a black headboard, white bedding, and orange pillows. There is a nightstand with a lamp, a window with curtains, and a wall-mounted light fixture.

Double Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located on the beach, Hotel Playa Caracol is in Mocambo, a neighborhood in Boca del Río. Plaza Las Americas Shopping Mall and Plaza Vela are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mocambo Beach and Veracruzano Coral Reef System National Park. Looking to enjoy an event or a game while in town? See what's happening at Unidad Deportiva Hugo Sánchez or Estadio Universitario Beto Avila. Visit our Boca del Río travel guide
Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • A beach with a water park, palm trees, and a clear blue sky.
    Mocambo Beach
    12 min walk - 0.7 miles
  • Plaza Vela
    7 min walk - 0.4 miles
  • Plaza Las Americas Shopping Mall
    12 min walk - 0.7 miles
  • World Trade Center Veracruz
    14 min walk - 0.7 miles
  • Andamar Lifestyle Center
    14 min walk - 0.7 miles

Getting around

  • Veracruz Central Station
    23 min drive
  • General Heriberto Jara Intl. Airport (VER)
    21 min drive

Restaurants

  • Villa Rica
    1 min walk
  • Corazones de Mar
    7 min walk
  • XKATLÉN
    1 min walk
  • La Plazuela
    8 min walk
  • Restaurante El Tilingo Lingo
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night
Cribs (infant beds) are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Check-out is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Playa Caracol Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 228 out of 538 reviews
Rating 8 - Good. 177 out of 538 reviews
Rating 6 - Okay. 75 out of 538 reviews
Rating 4 - Poor. 32 out of 538 reviews
Rating 2 - Terrible. 26 out of 538 reviews

Reviews

Verified

10/10 Excellent

Tomas E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Great location
Stayed 1 night in May 2026
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places
Verified

8/10 Good

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location. Very clean.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good. Room is very nice and clean with ac working perfectly. Staff is very efficiency, friendly. 10/10 I recommend this hotel for family w/ kids or couples. Nice place to relax.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Cindy

On Expedia it was advertised that there was a full spa with manicure and pedicure available. This is incorrect information.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
No
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023
Verified

8/10 Good

jesus j

Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room
Verified

6/10 Okay

Alonso

Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023
Verified

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar. El personal muy atento y amable.
Stayed 2 nights in Jun 2026