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Hotel Playa Caracol

4.0 star property
On beach with outdoor pool, near Plaza Las Americas Shopping Mall

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Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Front of property
Garden
Reception
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sea view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.5 miles
  • Plaza Las Americas Shopping Mall - 13 min walk - 0.7 miles
  • World Trade Center Veracruz - 14 min walk - 0.7 miles
  • Andamar Lifestyle Center - 14 min walk - 0.7 miles
  • Foro Boca - 4 min drive - 2.3 miles

Getting around

  • Veracruz Central Station - 23 min drive
  • General Heriberto Jara Intl. Airport (VER) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Mocambo Beach
Located close to Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden, and a playground. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Indulge in a facial, a body treatment, and a massage at the onsite spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • A 24-hour front desk, free newspapers, and beach umbrellas
  • Tour/ticket assistance, concierge services, and meeting rooms
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Hotel Playa Caracol offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies, cribs/infant beds, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night
Cribs (infant beds) are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Check-out is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

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Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 194 out of 456 reviews
Rating 8 - Good. 149 out of 456 reviews
Rating 6 - Okay. 65 out of 456 reviews
Rating 4 - Poor. 27 out of 456 reviews
Rating 2 - Terrible. 21 out of 456 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Excelente
Stayed 3 nights in May 2025

10/10

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

10/10

Everything was ok
Stayed 3 nights in Dec 2024

8/10

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024

10/10

The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024

8/10

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

10/10

Nice place
Stayed 4 nights in Oct 2022

8/10

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024

10/10

We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024

8/10

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024

8/10

mosquitoes in the room

6/10

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

6/10

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10

Que tiene salida a la playa, el personal es muy atento, la Alberca está limpia, lo que mejoraría es el servicio de internet
Stayed 3 nights in Jun 2025

10/10

En el restaurante tardan mucho en tomar la orden u también tardan en servir los alimentos
Stayed 1 night in May 2025

10/10

Funcionários mal capacitados para atender personal, falta de empatia
Stayed 1 night in May 2025

4/10

Recepción amable y buen trato, pero no había luz, entiendo, sin embargo, no había agua caliente y eso no lo entiendo
Stayed 1 night in May 2025

10/10

Está en excelente ubicación y bonito
Stayed 3 nights in May 2025

8/10

Nos hemos hospedados ya en 3 ocasiones porq nos gusta la ubicación y las instalaciones, pero el personal siempre es cero amable y están de malas.
Stayed 1 night in May 2025

2/10

Stayed 2 nights in May 2025

10/10

Muy buen servicio
Stayed 2 nights in Apr 2025

10/10

Stayed 1 night in Apr 2025

4/10

El hotel está muy descuidado, no tiene luz en la alberca, la única luz que tienen en la habitación es una lámpara, no tiene luz en el corredor para entrar a la habitación están fundidos los focos, el restaurante es una burla, los meseros no te quieren atender el servicio es de 40 min a 1 hrs para que te tomen la orden y además otros 40 mins para que te traigan tu comida. Hay lugares más bonitos y ricos a los costados y con el mismo costo. Es caro y no vale la pena, tienen luz en la alberca pero para no gastar no la quieren prender o no quieren darle mantenimiento, las mesas para la playa están rotas y sucias.
Stayed 3 nights in Apr 2025

8/10

Bien
Stayed 2 nights in Apr 2025