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Hotel Papagayo

2.5 star property
Travelers step into vibrant city life at this conveniently located hotel, where express services create a seamless stay experience in the urban center.

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Photo gallery for Hotel Papagayo

Staircase - Hotel Papagayo (Veracruz)
Reception - Hotel Papagayo (Veracruz)
Interior entrance - Hotel Papagayo (Veracruz)
32-inch TV with cable channels - Hotel Papagayo (Veracruz)
Economy Double Room | Desk, soundproofing, free WiFi, bed sheets - Hotel Papagayo (Veracruz)
Hotel Papagayo welcomes visitors to the heart of Zona Centro with practical comforts including in-room WiFi and express check-in/out options. The 24-hour front desk team provides luggage storage, while guests consistently highlight the property's advantageous location.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Shower, free toiletries, towels

Standard Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room

Economy Double Room | Desk, soundproofing, free WiFi, bed sheets

Economy Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room

Shower, free toiletries, towels

Triple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

About the neighborhood

Zona Centro, a neighborhood in Veracruz, is home to Hotel Papagayo. Teatro de la Reforma and Naval Historical Museum are cultural highlights, and some of the area's attractions include Veracruz Aquarium and Veracruzano Coral Reef System National Park. Looking to enjoy an event or a game while in town? See what's happening at Estadio Universitario Beto Avila or Unidad Deportiva Hugo Sánchez. Visit our Veracruz travel guide
Map
Netzahualcoyotl 3185 Esquina Alcocer, Veracruz, VER, 91700

What's nearby

  • View of the Great Plaza del Malecon in the port of Veracruz Mexico
    Malecón de Veracruz
    5 min drive - 1.2 miles
  • Veracruz Harbour
    Veracruz Harbour
    6 min drive - 1.4 miles
  • Veracruz Aquarium
    Veracruz Aquarium
    6 min drive - 1.4 miles
  • Zocalo or Plaza de Armas, the main square of Veracruz, Mexico
    Zócalo
    7 min drive - 1.9 miles
  • Benito Juarez Auditorium
    12 min walk - 0.7 miles

Getting around

  • Veracruz Central Station
    9 min drive
  • General Heriberto Jara Intl. Airport (VER)
    23 min drive

Restaurants

  • Mamá Gallina
    1 min walk
  • Pizza Hut Diaz Mirón
    5 min walk
  • Jugos Ensaladas Y Licuados ATOMIC
    4 min walk
  • Cafetería UGMEX
    3 min walk
  • tortas el pampano
    2 min walk

About this property

Hotel Papagayo

Hotel near Veracruz Harbour
Located close to Veracruz Aquarium, Hotel Papagayo has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, express check-in, and smoke-free premises
  • Concierge services, a 24-hour front desk, and tour/ticket assistance
Room features
All 60 rooms boast comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Papagayo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Papagayo?

Check-in begins at 2 PM.

What time is check-out at Hotel Papagayo?

Check-out is at 1 PM.

Where is Hotel Papagayo located?

Located in Zona Centro, this hotel is within 1 mi (2 km) of Parque Recreativo Cri-Cri and Veracruz Aquarium. Veracruz Harbour is 1.4 mi (2.3 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Papagayo Reviews

6.4

6.6

Cleanliness

6.4

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 28 out of 144 reviews
Rating 8 - Good. 36 out of 144 reviews
Rating 6 - Okay. 31 out of 144 reviews
Rating 4 - Poor. 26 out of 144 reviews
Rating 2 - Terrible. 23 out of 144 reviews

Reviews

Verified

10/10 Excellent

Marco Patricio

Liked: Cleanliness, staff & service
Habitación limpia , ideal para parejas , económico l
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Benito

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
realize reservacion con ustedes, al llegar al hotel me dijeron que no trabajaban con expedia y no se hacian responsables de nada tuve que pagar en efectivo, solicito la devolucion de lo que me cobraron
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Francis

Disliked: Cleanliness, amenities, property conditions & facilities
Sucio, lúgubre, incómodo El precio no lo vale Lo venden como hotel pero solo es un motel de paso
Stayed 1 night in Dec 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Es cómodo para estancias cortas. Solo mejoraría el internet que no funciona en las habitaciones
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Liliana

Liked: Cleanliness
Muy bien todo gracias
Stayed 1 night in Sep 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness
Es cómoda para la noche de paso
Stayed 1 night in Aug 2025
Verified

6/10 Okay

MIGUEL

Esta cerca de el centro está limpio y barato las habitaciones están más o menos no tienen donde poner la ropa nada más un par de ganchos
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Blanca lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy económico y buen servicio
Stayed 1 night in May 2025
Verified

2/10 Terrible

Willy

Disliked: Amenities
Terrible no me respetaron mi reservacion
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bien
Stayed 1 night in May 2025
Verified

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesismo servicio, llegue al hotel y resulta que no tenían ninguna reserva a mi nombre, por lo cual la encargada de recepcion me dijo no tenemos activado Expedia. Entonces no hay reservaciones, luego la forma en la que me atendio fue grosera, me cobro de más, me hizo un cargo extra por prestarme el control del televisor, me prendió el aire acondicionado y me dijo pues ya si tiene frio se aguanta hay se si se tapa o se mueve de lugar.
Stayed 1 night in May 2025
Verified

4/10 Poor

LUCIA

Disliked: Staff & service
Z
Stayed 1 night in May 2024
Verified

6/10 Okay

Leydi

Liked: Staff & service, amenities
Solo le falta mejor instalación de luz y TV ...
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

daniel alonso

Liked: Cleanliness, staff & service, amenities
La infraestructura está deteriorada y sucia
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No estaba descrito cuando hice la reservación que la habitación era con ventilador, decía AA, pero bueno nos dieron la opción en caja de cambiar a una con AA, el primer día no había toallas, ni jabón, además el AA se apaga de un breaker que no hay problema pero deberían arreglar la instalación eléctrica ya que está inseguro. La atención del personal la verdad muy amable, el inmueble se ubica cerca de todo, hay transporte directo a varios destinos de Veracruz y hay un negocio de hamburguesas muy sabroso afuera de las instalaciones.
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

Israel

Disliked: Staff & service, property conditions & facilities, room comfort

Mala experiencia

La recepcionista muy grosera, nos preguntó de qué aplicación veníamos, y dijo que hoteles.com no tenían convenio, así que me reservación no servía, y como el hotel estaba lleno tenía que buscar otro hotel, en plena Semana Santa.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio muy comodo
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno el lugar,y muy amable la señorita de recepcion les resolvio amis padres rapido y sin problema el cambio de habitacion gracias
Stayed 4 nights in Mar 2024
Verified

2/10 Terrible

Estela

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible la actitud de la encargada y recepcionista me cobraron el doble de la cantidad de mi reservación, porque según yo había hecho una reservación en habitacion sencilla y esa solo tenía ventilador y la del clima costaba el doble. No puedo saber si realmente es la encargada la que me atendió, ella dijo que si. Creó un encargado está para resolver el problema.
Verified

8/10 Good

Candy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Las instalaciones especialmente en el baño están demasiado viejas
Stayed 4 nights in Mar 2024
Verified

6/10 Okay

Ingrid Paola

Disliked: Cleanliness, staff & service, amenities
HOTEL MUY BIEN UBICADO, CERCA DEL CENRO, ACUARIO, PUERTO, Y ADO. RESPECTO A LA LIMPEZA ES MUY MALA, MUY SUCIO Y CON OLOR A HUMEDAD. EL PERSONAL MUY MAL ENCARADO Y GROSERO.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Suelen Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo muy bien, las personas respetaron mi reservación a pesar de ser un costo más bajo. Y el hotel muy bien para lo que lo ocupe que fue dormiré.
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

Lizbeth

Disliked: Cleanliness, staff & service, property conditions & facilities
No me respetaron mi reserva y me dejaron sin hospedaje
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

Juan

Disliked: Staff & service, amenities, property conditions & facilities
El aire no funcionó y mucho mosquito muy incómodo
Stayed 1 night in May 2023
Verified

8/10 Good

Edgar

Liked: Staff & service, amenities
Pues que tiene el restaurante mamá gallina a un lado, lo malo fue que tenia casi la bodega y el personal al lado
Stayed 1 night in Apr 2023