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Gran Hotel Diligencias

4.0 star property
Hotel with a full-service spa, steps from Veracruz Cathedral

Choose dates to view prices

Photo gallery for Gran Hotel Diligencias

Outdoor pool
Rooftop bar
View from property
Lobby
Exterior
Gran Hotel Diligencias offers a peaceful retreat in central Veracruz. Enjoy lunch at Mariscos Villarica, hydrotherapy and massage at SPA TRIDOSHA, or relax by the outdoor pool. The hotel features a bar, 24-hour health club, and helpful multilingual staff with luggage storage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Spa

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Designer toiletries
Rainfall showerhead
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.4 out of 10
Very good
(70 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(96 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Hair dryer
Designer toiletries
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • Zócalo - 1 min walk - 0.0 miles
  • Veracruz Cathedral - 2 min walk - 0.1 miles
  • Veracruz Harbour - 3 min walk - 0.2 miles
  • Carranza Lighthouse - 8 min walk - 0.5 miles
  • San Juan de Ulua Castle - 9 min drive - 2.4 miles

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 26 min drive

Restaurants

  • ‪Los Portales de Veracruz - ‬2 min walk
  • ‪Restaurant Bar Regis - ‬2 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk
  • ‪Bar El Estribo - ‬1 min walk

About this property

Gran Hotel Diligencias

Upscale hotel near Veracruz Cathedral
Located close to Flea Market and City Museum, Gran Hotel Diligencias provides a terrace, dry cleaning/laundry services, and car rentals on site. Treat yourself to a body scrub, a facial, or a Swedish massage at Spa Tridosha, the onsite spa. The on-site Spanish cuisine restaurant, Mariscos Villarica, serves lunch. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), a banquet hall, and a front-desk safe
  • Multilingual staff, tour/ticket assistance, and an elevator
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 121 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Similar properties

Front of property - evening/night

Emporio Veracruz Hotel

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
9.0 out of 10, Wonderful, 1,563 reviews
Emporio Veracruz Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Does Gran Hotel Diligencias have a pool?

Yes, this property has an outdoor pool.

Is Gran Hotel Diligencias pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gran Hotel Diligencias?

Self parking and valet parking are free at this property.

What time is check-in at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Gran Hotel Diligencias?

Check-out is at 1 PM.

Does Gran Hotel Diligencias provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gran Hotel Diligencias located?

Located in Malecon, this spa hotel is within a 5-minute walk of Veracruz Cathedral, Veracruz Harbour, and Flea Market. City Museum and Carranza Lighthouse are also within 10 minutes. Veracruz Central Station is 8 minutes by foot.

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Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 651 out of 1147 reviews
Rating 8 - Good. 273 out of 1147 reviews
Rating 6 - Okay. 135 out of 1147 reviews
Rating 4 - Poor. 46 out of 1147 reviews
Rating 2 - Terrible. 42 out of 1147 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2025

10/10 Excellent

Maestra. Lucila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Its a good place to stay. The staff is exceptional
Stayed 3 nights in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Great view, and huge space, suite at top overlooking plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

francisco

Liked: Amenities
Excelente
Stayed 1 night in Jun 2025

6/10 Okay

Ryvkah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has an understated charm of years past. I’ve stayed there numerous times. Unfortunately, this time the room was disgustingly worn and dirty. We were in room 411 and it needed a deep cleaning. The bathroom was grotesque! I was hesitant to even shower. I hope, improvements are forthcoming to bring back the charm it once had!
Stayed 2 nights in Sep 2025

10/10 Excellent

cecilia blanco

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025

8/10 Good

Isaac Israel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

juan carlos perez san

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

6/10 Okay

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
I was very tired from the trip from New Orleans, connecting in Cancun, and needed to rest for a moment. The manager didn't want to check me in before 3:00 p.m. He only wanted to store my suitcase. It was a little annoying because I've stayed in other hotels before, and they gave me the opportunity to give me the room earlier because they weren't full.
Stayed 2 nights in Jun 2025

4/10 Poor

Sonia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.
Stayed 4 nights in May 2025

10/10 Excellent

Mónica de la

Liked: Cleanliness, property conditions & facilities
Buen balance precio-servicio La ubicación es excelente.
Stayed 1 night in Oct 2025

10/10 Excellent

PORFIRIO

Liked: Cleanliness, amenities, property conditions & facilities
Muy tranquilo y amable personal. Bendiciones a todos.
Catedral Veracruz
Palacio Municipal
Stayed 3 nights in Oct 2025

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil estacionarse, Habitación del #1 Baño, ducha agradable. Buen servicio de restaurante.
Stayed 1 night in Oct 2025

6/10 Okay

CAMPOS

Disliked: Cleanliness, staff & service, property conditions & facilities
falta limpieza en las habitaciones y mantenimiento a los elevadores
Stayed 1 night in Oct 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in Oct 2025

4/10 Poor

Edith

Disliked: Cleanliness, amenities, property conditions & facilities
Los alrededores dificil acceso, la cama el colchon horrible viejo, las almohadas incomodas, en si el mobiliario descuidado, el baño la regadera tapada sucia, fue una experiencia mala.
Stayed 1 night in Oct 2025

10/10 Excellent

Marcos Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy limpia, buen estado de mobiliario. Estacionamiento excelente con valet, buffet del restaurant excelente, personal de recepción trato amable y cálido, en general excelente.
Stayed 1 night in Oct 2025

2/10 Terrible

María

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien lo único que no fue oportuno la alberca días con jóvenes inexpertos para el tratamiento de agua no cuenta con un buen Químico para aclara la alberca
Stayed 4 nights in Sep 2025

8/10 Good

Daniel Colorado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible para ir caminando al acuario y playas
Stayed 2 nights in Oct 2025

10/10 Excellent

Ana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las 5 estrellas se las ll va x la excelente ubicación! Restaurantes alrededor, bancos, farmacias, oxxos, caminando se llega al Malecon y a La Parroquia a pie, al Mercado de Artesanías,vetc. El clima de la habitación falló pero la arreglaron. Se salía agua de la tina. Amplia recomendación el bufete del Hotel. No alcancé a entrar a la alberca pero se miraba muy apetecible.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marina

Disliked: Property conditions & facilities
Si
Stayed 1 night in Oct 2025

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