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Gran Hotel Diligencias

4.0 star property
Travelers find upscale comfort and attentive service near Veracruz's historic landmarks, with spa treatments and pool relaxation enhancing their stay

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Photo gallery for Gran Hotel Diligencias

Outdoor pool - Gran Hotel Diligencias (Veracruz)
Outdoor pool - Gran Hotel Diligencias (Veracruz)
Lobby sitting area - Gran Hotel Diligencias (Veracruz)
Breakfast buffet - Gran Hotel Diligencias (Veracruz)
Lobby - Gran Hotel Diligencias (Veracruz)
Gran Hotel Diligencias offers a peaceful retreat in central Veracruz. Enjoy lunch at Mariscos Villarica, hydrotherapy and massage at SPA TRIDOSHA, or relax by the outdoor pool. The hotel features a bar, 24-hour health club, and helpful multilingual staff with luggage storage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.6 out of 10
Excellent
(80 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(102 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Veracruz, Gran Hotel Diligencias is in the historical district. City Museum and San Juan de Ulua Castle are cultural highlights and Foro Boca is a popular area attraction. Veracruz Cathedral and Flea Market are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Veracruz travel guide
Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • Zocalo or Plaza de Armas, the main square of Veracruz, Mexico
    Zócalo
    1 min walk - 0.1 miles
  • Veracruz Cathedral
    Veracruz Cathedral
    2 min walk - 0.1 miles
  • Veracruz Harbour
    Veracruz Harbour
    3 min walk - 0.2 miles
  • View of the Great Plaza del Malecon in the port of Veracruz Mexico
    Malecón de Veracruz
    5 min walk - 0.3 miles
  • Naval Historical Museum
    Naval Historical Museum
    7 min walk - 0.4 miles

Getting around

  • Veracruz Central Station
    8 min walk
  • General Heriberto Jara Intl. Airport (VER)
    26 min drive

Restaurants

  • Los Portales de Veracruz
    1 min walk
  • Restaurant Bar Regis
    1 min walk
  • Bar El Estribo
    1 min walk
  • El Alba Fuente De Sodas
    1 min walk
  • Gran Café del Portal
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Gran Hotel Diligencias have a pool?

Yes, this property has an outdoor pool.

Is Gran Hotel Diligencias pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Gran Hotel Diligencias?

Check-out is at 1 PM.

Does Gran Hotel Diligencias provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gran Hotel Diligencias located?

Located in Old Town Veracruz, this spa hotel is within a 5-minute walk of Veracruz Cathedral, Veracruz Harbour, and Flea Market. City Museum and Carranza Lighthouse are also within 10 minutes. Veracruz Central Station is 8 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gran Hotel Diligencias Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 687 out of 1206 reviews
Rating 8 - Good. 287 out of 1206 reviews
Rating 6 - Okay. 138 out of 1206 reviews
Rating 4 - Poor. 48 out of 1206 reviews
Rating 2 - Terrible. 46 out of 1206 reviews

Reviews

Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff and great location!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
We really like the location If you like live music there is plenty around
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Pedro

Liked: Amenities
Nice rooms and service.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large rooms, comfortable beds. Good swimming pool and fitness room with sauna. Good location.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Great location, right on the zocolo. Super friendly, helpful staff.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Alma Leticia Lopez

Liked: Cleanliness, staff & service
Great location. Rooms are dated. Comfortable stay.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Towels weren’t exactly white but location and service were excellent!
View from our room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Efrain

Liked: Staff & service
Disliked: Cleanliness

Average Hotel, but great location

Room was clean but worn. Okay for overnight stay which is what I utilized it for. The lobby was clean, but the carpets in the room floors should be replaced and were not vacuumed. Outside bar was good. I would stay there again because I liked the location in the heart of the city; will look for other accommodations also.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Grecia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Luis David

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Clean, with nice old-style furniture in good condition. Excellent location if you are okay with not staying near the beach. Tons of restaurants (check reviews before going), live music, handicraft stores, the famous Güero Güera ice cream shops, La Parroquia restaurants, local shoe stores, and more. Gentle and helpful staff, although some do not speak English. Close to the Malecón, tourist two-story open bus rides, the Marines Museum, and many historical buildings. Cons: Outdoor live music can be annoying late at night. If you need a safe, make sure you request a room with a working one, and double-check that it is securely attached to the wall when you arrive. Far from the nicest beaches.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Vicente

Liked: Cleanliness, staff & service, amenities
Good hotel. GREAT Location except for the music out front. But it didnt bother me much. Room had a lot of space. But, if you have respiratory issues shud reconsider. Our room had mold. But as experiences go. I was comfortable. Thanks Gran hotel Diligencias:)
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Rory

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful, especially at the end of our 3-night stay by arranging our early morning taxi to the airport. The room was clean and large with a table and two chairs, and a king-sized bed. The hotel is right on the main square (el zocalo) so we could go out and hear live music and see dances. Unfortunately, as with many old buildings, there was an awful smell of the sewer emanating from the bathroom. It seemed to be strongest in the morning. But, short of knocking the beautiful hotel down and rebuilding, there is probably very little that be done to improve the smell.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again
Stayed 8 nights in May 2026
Verified

8/10 Good

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay..
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente !!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Very clean bedroom. Helpful staff. Lovely comfortable beds. Beautiful central location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service
The room was spacious and fairly clean, I loved the view to the central garden, it didn’t have microwave, fridge or iron which was needed. I had booked a room for 3 but didn’t realize that I accidentally booked a king suite, so I requested to be moved to a room with 2 beds, and they accommodated without any issues. Upon check out they helped us calling a taxi to the airport. I loved the fact that there are a lot of restaurants, cafes, ice cream shops and attractions near by like the malecón and San Juan de Ulua.
Stayed 4 nights in Apr 2026