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Balajú Hotel & Suites

3.0 star property
Immerse in local culture near Carranza Lighthouse or relax by the outdoor pool at this Veracruz hotel with attentive staff.

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Photo gallery for Balajú Hotel & Suites

A striped towel with starfish and a shell on it. - Balajú Hotel & Suites (Veracruz)
A balcony with a view of a marina and the ocean. - Balajú Hotel & Suites (Veracruz)
A reception desk with a modern design, a potted plant, and artwork on the wall. - Balajú Hotel & Suites (Veracruz)
In-room safe, iron/ironing board, WiFi (free), bed sheets - Balajú Hotel & Suites (Veracruz)
A marina with multiple docks and boats, a road with palm trees, and a clear sky. - Balajú Hotel & Suites (Veracruz)
Balajú Hotel & Suites in central Veracruz offers a welcoming terrace and refreshing outdoor pool. Guests appreciate practical amenities like dry cleaning, luggage storage, and free in-room WiFi. Visitors consistently praise the staff's exceptional helpfulness.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | View from room

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a wooden headboard, a nightstand, and a framed abstract artwork on the wall.

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi (free), bed sheets

Room Standard

  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Standard

In-room safe, iron/ironing board, WiFi (free), bed sheets

Double Room Standard

  • 30 sq m
  • Sleeps 4
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located near the beach, Balajú Hotel & Suites is in Malecon, a neighborhood in Veracruz. Carranza Lighthouse and Zócalo are notable landmarks, and if an activity is on the agenda, check out Veracruz Harbour. Veracruz Cathedral and World Trade Center Veracruz are two other places to visit that come recommended. Visit our Veracruz travel guide
Map
Boulevard Ávila Camacho #1371, Esq. Mina, Col. Ricardo Flores Magon, Veracruz, VER, 91900

What's nearby

  • An aquarium with large tanks, underwater viewing areas, and illuminated fish displays.
    Veracruz Aquarium
    5 min walk - 0.3 miles
  • A large open plaza with a historic building featuring a clock tower and a tall modern structure with a sloped roof.
    Malecón de Veracruz
    15 min walk - 0.8 miles
  • A waterfront promenade with a modern hotel, palm trees, and a calm body of water.
    Veracruz Harbour
    5 min drive - 1.2 miles
  • Veracruz Wax Museum
    3 min walk - 0.2 miles
  • Villa del Mar Beach
    10 min walk - 0.6 miles

Getting around

  • Veracruz Central Station
    9 min drive
  • General Heriberto Jara Intl. Airport (VER)
    28 min drive

Restaurants

  • Gran Cafe Del Portal Boulevard
    5 min walk
  • Café Andrade
    8 min walk
  • Barba Negra
    7 min walk
  • Sirloin Villarrica Acuario
    4 min walk
  • Restaurant Mi Veracruz
    2 min walk

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  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Pool access available from 7 AM to 10:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Balajú Hotel & Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM–10:30 PM.

Is Balajú Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Balajú Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Balajú Hotel & Suites?

Check-out is at noon.

Where is Balajú Hotel & Suites located?

Located in Malecon, this hotel is within 1 mi (2 km) of Carranza Lighthouse and Veracruz Harbour. Veracruz Cathedral and Zócalo are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Balajú Hotel & Suites Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 372 out of 718 reviews
Rating 8 - Good. 226 out of 718 reviews
Rating 6 - Okay. 71 out of 718 reviews
Rating 4 - Poor. 36 out of 718 reviews
Rating 2 - Terrible. 13 out of 718 reviews

Reviews

Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nic place to stay great staff
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and excellent customer service.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this botel several times. Great location.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

We loved our stay very cozy and welcoming pool was clean. We loved it is in the Malecon close to everything we needed.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service , convenience location , friendly people
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Rhona

Liked: Cleanliness, staff & service

Disappointing

The best thing about this hotel was the staff. They were always very helpful and polite However the room itself came up short. The air conditioning was extremely noisy which made it difficult to sleep. The room also smelled moldy I tried opening the screen door to let air circulate but it didn’t really help. The last night I was there I could get no hot water from the shower which was annoying. But my biggest complaint was that the WiFi was very unreliable. It was impossible to stream entertainment as the signal kept cutting off. I would not return to this hotel
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Excellent hotel in a great location.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

williams

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Ana Maria

Liked: Cleanliness, amenities, property conditions & facilities
Excelente Hotel
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great... exellent location...staff was great too
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very clean 100% recommend
Stayed 8 nights in Nov 2022
Verified review

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

manuel

Liked: Cleanliness, staff & service
Fine good hotel
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms! Short walk to the aquarium.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

CHAINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

valentina

Liked: Cleanliness, amenities, property conditions & facilities
:)
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Bryan Samuel

Liked: Amenities
Good
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

norma borjas

Liked: Staff & service
I like the area cause was easy to go anywhere, but beds on this hotel and poor rooms ilumination are a nightmare
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Yolanda

Mal personal
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos gustaría que dejaran aditivos para el café como coffe matte o leche
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Luis Eduardo Uscanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy amplia y cómoda
Stayed 1 night in Jun 2026