From the time we checked in and checked out on our 4 night stay everything was flawless. We were greeted by the lovely Eleanor who was the kindest and most informative young lady. All staff at this hotel are hard working, hospitable and versed in English.
The room was clean, spacious, air conditioning worked well and everything you would hope for to feel like you are in old time Venice. Just be aware, the shower can spray and leak onto the floor. We remedied this quickly by rolling up a hand towel and placing it against the shower panel on the inside of the shower. We stayed in a top floor canal view room and I would highly recommend this, it is part of the experience.
Breakfast is included in your room price and served in a lovely courtyard on the main level. The food was delicious and always fresh. Many items to choose from including juices, milk, tea, many different coffees, eggs, bacon, pastries, breads, cereals, fruit, salad, meats, cheeses, yogurt and the list goes on.