“Overall, we had a good stay at The Zuri White Sands, Goa Resort & Casino. The property is beautiful, the staff members were consistently friendly, attentive, and provided excellent service throughout our stay.
The breakfast offered a good variety and was enjoyable. We also had dinner at the coffee shop café, which was very good. We tried the Japanese restaurant as well. While the ambiance was elegant and the service was excellent, we felt the food did not meet our expectations given the...
“Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website
The rooms were not clean or maintained
The property upkeep is not as per 5 star standard
The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store)
Hot water was not working in the room
The...
“We were supposed to receive two complimentary beverages as part of our stay. However, the staff never provided them. Whenever I tried to ask about the complimentary drinks, they avoided the question and changed the subject. This was disappointing, especially since the beverages were clearly included in our stay.”