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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
This scenic Vancouver hotel near Stanley Park invites travelers to unwind at the outdoor pool and discover local cuisine just minutes from natural beauty

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Exterior - SureStay Hotel by Best Western North Vancouver Capilano (District of North Vancouver)
Individually furnished, desk, laptop workspace, iron/ironing board - SureStay Hotel by Best Western North Vancouver Capilano (District of North Vancouver)
Lobby - SureStay Hotel by Best Western North Vancouver Capilano (District of North Vancouver)
Individually furnished, desk, laptop workspace, iron/ironing board - SureStay Hotel by Best Western North Vancouver Capilano (District of North Vancouver)
Daily cooked-to-order breakfast for a fee - SureStay Hotel by Best Western North Vancouver Capilano (District of North Vancouver)
SureStay Hotel by Best Western North Vancouver Capilano is set amid Vancouver's stunning landscapes. Guests can swim in the seasonal pool, enjoy a cooked-to-order breakfast, and use WiFi to plan adventures to nearby Shipyards and Stanley Park.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 12 of 12 rooms

Suite-1 Queen Bed, Non-Smoking, Sofabed

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(80 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(43 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(43 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 queen beds, nonsmoking

Individually furnished, desk, laptop workspace, iron/ironing board

2 queen beds, nonsmoking

  • Sleeps 4

View all photos for 1 King Bed, Nonsmoking

Individually furnished, desk, laptop workspace, iron/ironing board

1 King Bed, Nonsmoking

  • Sleeps 2

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Pemberton Heights, a neighborhood in District of North Vancouver, is home to SureStay Hotel by Best Western North Vancouver Capilano. Vancouver Waterfront and Canada Place Cruise Ship Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Shipyards and Robson Street. Looking to enjoy an event or a game while in town? See what's going on at Rogers Arena. Visit our District of North Vancouver travel guide
Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4

What's nearby

  • Ambleside Park
    Ambleside Park
    3 min drive - 1.2 miles
  • Stanley Park
    Stanley Park
    3 min drive - 1.8 miles
  • Capilano Suspension Bridge
    Capilano Suspension Bridge
    6 min drive - 1.6 miles
  • Park Royal
    14 min walk - 0.8 miles
  • Village at Park Royal
    14 min walk - 0.8 miles

Getting around

  • North Vancouver Station
    4 min drive
  • Waterfront Metro Station
    8 min drive
  • Vancouver Intl. Airport (YVR)
    44 min drive

Restaurants

  • Park Royal South Food Court
    17 min walk
  • Tim Hortons
    11 min walk
  • McDonald's
    16 min walk
  • Five Guys
    18 min walk
  • Capilano Market
    3 min walk

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North Vancouver Hotel
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  • Parking included
  • Free WiFi
  • Air conditioning
8.4 out of 10, Very Good, 2,389 reviews
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Does SureStay Hotel by Best Western North Vancouver Capilano have a pool?

Yes, this property has a seasonal outdoor pool.

Is SureStay Hotel by Best Western North Vancouver Capilano pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western North Vancouver Capilano?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western North Vancouver Capilano?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western North Vancouver Capilano located?

Located in Pemberton Heights, this hotel is 2 mi (3.2 km) from Stanley Park and 2.6 mi (4.1 km) from The Shipyards. Robson Street and Vancouver Waterfront are also within 6 mi (10 km). North Vancouver Station is 23 minutes by foot.

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Reviews

SureStay Hotel by Best Western North Vancouver Capilano Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 535 out of 1213 reviews
Rating 8 - Good. 392 out of 1213 reviews
Rating 6 - Okay. 152 out of 1213 reviews
Rating 4 - Poor. 72 out of 1213 reviews
Rating 2 - Terrible. 62 out of 1213 reviews

Reviews

Verified

6/10 Okay

Lillian

Liked: Staff & service, amenities
This property is older. The best part is the Dutch restaurant in the building by the lobby. It's not included but we enjoyed the food.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had everything I needed.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and facility for an overnight stay. Clean, quiet and friendly staff👍
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly front desk staff and a great breakfast place right there on site.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Property is old but rooms are clean an bed was comfy. Its a grest option when looking for cheaper hotel in vancouver.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
Rooms were very clean, it was pretty quiet, helpful and friendly staff, great location for our needs and the restaurant had a great breakfast menu.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
It was a basic room no frills. The staff were very nice and helpful. Close to Horse shoe bay terminal. It suited us for one night only. The resto attached was not very good and prices were high. Not impressed with the resto .
Stayed 1 night in May 2026
Verified

10/10 Excellent

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Super clean room, and a very good location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Corrine

Liked: Cleanliness
Helpful staff. Comfy bed.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff. Good public
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ruy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the hotel because it was an affordable option prior to our cruise. The staff was very friendly and we got into our rooms several hours early. Although, not on the free shuttle route, it was a short uber to Capilano Suspension Bridge and Grouse Mountain. Both great attractions. It was also a quick Uber to the cruise port. Place was nothing fancy but it was clean and a really nice stay. No breakfast but there was a coffee shop on premises and a Tim Horton .4 miles away.
Stayed 1 night in May 2026
Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service
The room and property was dated but clean. Location and price are great though for easy access to the highway, downtown, tourist stops and food options.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a last minute work trip in Vancouver and booked this hotel as it was one of the more affordable options. The building exterior looks a little drab, but the room was very clean, spacious and bright. The AC was loud but helped keep the temperature down. The front desk staff were very helpful. The one thing I will say is that it was a little tricky to get in and out of the parking lot, because the hotel is on a very busy road and right by an intersection. But once you've figure it out, it's ok. Just need a little patience. Overall, it was a great find and I would definitely stay here again.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable beds, quiet, Friendly staff. For the price point as well, overall, it was an excellent stay.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Rochell

Liked: Cleanliness
Disliked: Amenities
Clean room, both front desk agents we encountered were professionals and helpful. The restaurant onsite is also with great food and friendly staffs.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean and very comfortable
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Spotless room and friendly helpful staff. Good location easy to find. Amazing Persian restaurants nearby.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a couple times and the staff are always great.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Nothing fancy . Does the job, bed was comfy and location was good for where we needed. Honestly the price point for what we got was a huge win. Would stay again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tishee

Liked: Property conditions & facilities
Great location great pool
Stayed 1 night in Jun 2025
Verified

8/10 Good

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Joyce

Liked: Amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2025