6/10 Okay
Emily
Traveled with group, Traveled with family
Apr 16, 2024
Liked: Cleanliness
Disliked: Staff & service
Our stay at the hotel was wonderful despite two key things that inconvenienced the trip.
1) The initial desk clerk who checked us into the hotel was unfriendly and rude. We are a group of four 21-year-olds, full adults, and were treated by this man as though we were children. Immediately, we were met with a rude tone, and a condescending manner that set us all off. Not only this, but he claimed that he was charging us a damages deposit fee, and instead, charged us the entire fee for the two-day stay, AND a damages fee. We were unhappy to have been deceived and would have preferred he had just told us what we were actually being charged for. This also, unfortunately, filled one of our traveling companions' credit card, which made it difficult for him to budget and pay for things for the rest of our trip. We later inquired with another desk-attendant who was similarly confused and told us we should have just been charged a damage fee, and that full fees were meant to be collected after checking out.
2) One of the main reasons my group decided to stay at this hotel was because it offered amenities we were willing to pay extra for including a pool and hot tub. However, neither of these were functioning when we arrived and we were upset we had paid a higher amount and not received these amenities. While it is fully reasonable that the pool and hot tub were being managed, we wished that the hotel had informed us prior to our stay so we could be prepared for it.
Emily
Stayed 2 nights in Apr 2024